Overall Ratings & Reviews Nirwana Hotel & Convention Batu

The atmosphere was nice, and we happened to be given a nice room, as the room we had booked previously had problems.

With its affordable price, strategic location, and cold water pool, it's definitely worth it. Hopefully, there will be a hot water pool in the future. The location, along with paragliding attractions, adds to the excitement of a vacation in Batu City.

The bathroom is rarely cleaned, smells and the hose leaks. Food runs out before time, drinking water is not ready. The mattress is due to be replaced, the springs are weak.

The staff is very friendly but it is very unfortunate that there was drama at the beginning, even though I ordered a deluxe room with AC but what was given was a deluxe without AC and it was very different from the photo, finally I needed to add to get a room with AC, even though I had to call several times to ask for an AC room. The cleanliness of the room needs to be considered again, a bit disappointed because I got a different room but they said it was because all the rooms were full, the telephone was broken, the AC remote was broken, the TV signal was also very bad, the wifi didn't work, but the swimming pool was good and the food was pretty good. Actually the price of the hotel is cheap but I was disappointed with the condition, maybe it can be improved in the future

the hotel staff is friendly and very helpful. we checked in at 10 pm but were still served very friendly and well. the breakfast is delicious. hot water is smooth, the room is clean although not fragrant. the sink water comes out very small. in general this is an old hotel that is still well maintained. the swimming pool makes children feel at home.

During the holiday season, perhaps the service can be improved by adding staff on duty, especially the cleaning department.

Very good service, clean hotel rooms, swimming pool suitable for families

Very comfortable, the hotel staff are very friendly and the atmosphere in the hotel is beautiful.

The staff is friendly, the room is also clean, but the hot water in the bathroom is not on. The water is also very minimal. For the price, it can still be said to be expensive. Because it is not a hotel standard. The key still uses a manual key.

when I arrived at the hotel at 11 o'clock we were allowed to check in

friendly hotel staff with lots of smiles. nice view. varied breakfast. only the bathroom smells, no fragrance or camphor. then the room is stuffy, the roof is short and not high enough. the rest is quite good, the price is according to the conditions.

The hotel staff is very friendly and very helpful with guest needs.

delicious food hot water works

The hotel staff is friendly and especially the room is comfortable enough to stay with family. Thank you!

2X Stayed here and very satisfied 😊.

Thank you all good, service, friendliness, wifi,

The staff here are very friendly, the service is very good.

Good & friendly service, but unfortunately the old building does not match the expensive price.

Cleanliness is sufficient, service is good, wifi is available but there needs to be a slight overhaul of the room because the humidity is quite high.

Not bad for the price, for 2 rooms suitable for those bringing 2 children.