8.5
Very Good
From 2,861 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about Lembah Ciater Resort Managed by Sahid
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Bathroom (24)
Staff Friendliness (23)
Taste (23)
Bedroom (21)
Hotel Area (21)
Accessibility (20)
Ambiance (20)
Family Friendly (18)
Room Space (16)
Variety (16)
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Traveler Reviews Lembah Ciater Resort Managed by Sahid

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40
Customer reviews
Andradi K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
friendly staff, hopefully the cleanliness of the environment can be improved, it would be more beautiful if there weren't so many weeds
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Accommodation's Reply
17 Jul 2025
Dear Ms./Mrs. Andradi, We are very grateful for your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and service from our team. We will share your comments with our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope your next visit will be as satisfying as your previous one. Best regards, Yanto Firdo – Hotel Manager.
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D***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Friendly staff, delicious food, when you come here order the superior room, next time I want to try the rose room which has the best view, nice view, close to the Ciater hot springs
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4 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, …. We are very grateful for your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will share your comments with our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope your next visit will be as satisfying as your previous one. Best regards, Yanto Firdo – Hotel Manager.
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P***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The room was spacious and the staff is all friendly. This is an old villa with many broken facilities. Examples are the wifi and water heater, which did not work during our entire stay despite their staff effort to fix them. The price is too expensive for what we got and then they don't have any kitchen stuff aside from 6 small glasses. When I requested for plates, they said I have to pay extra. And they don't allow guests to bring their own kitchen equipments. sad. Our 4 bedroom villa, bougenville 03, was at the very end of the property. The view was nice but their fence and the surrounding area almost ruined the view because they are not well maintained. The pool and restaurant is far away that we always have to drive to get there. The water in the pool was so cold. There barely anything to do inside the property, so I can't really recommend this place... Not now... but maybe in the future if they couldimprove their facilities or probably reduce their price.
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Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, …. We are very grateful for your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will share your comments with our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope your next visit will be as satisfying as your previous one. Best regards, Yanto Firdo – Hotel Manager.
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C***E
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Alhamdulillah, the air is cool, clean. The place is comfortable and clean, quite complete with the facilities available. The location of the hotel is also not far from tourist attractions and places to eat. A large mosque in front of the hotel area, a tea plantation just across the street from the hotel location. Affordable prices of course..
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, …. We are very grateful for your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will share your comments with our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope your next visit will be as satisfying as your previous one. Best regards, Yanto Firdo – Hotel Manager.
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Guest
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
The environment and demographics of the area are actually good. There is just an impression of being poorly maintained, lots of grass growing wild. The placement of the water heater gas cylinders needs to be arranged to make it look aesthetic.
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17 Jul 2025
Dear Sir/Madam, …. We are very grateful for your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will share your comments with our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope your next visit will be as satisfying as your previous one. Best regards, Yanto Firdo – Hotel Manager.
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muhamad r. n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The swimming pool is a bit dirty, it seems like it needs to be cleaned more intensively.
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1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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Muhamad F.
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6.1
/10
Reviewed 10 week(s) ago
I was disappointed that there was an incident where the NCB tripped and the power went out.
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Accommodation's Reply
27 May 2025
Dear Sir/Madam…. Warm greetings from Lembah Ciater Resort Managed by Sahid. We apologize in advance for any inconvenience that occurred during your stay here and we fully understand your disappointment that the rooms/facilities provided and our services do not meet your expectations. This will be used as evaluation material for improvement and setting standards that should be so that our guests feel satisfied with the products and services provided. We also thank you for the review given and we look forward to your next arrival. Best regards, Yanto Firdo – Hotel Manager.
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DEWI A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
For the bathroom is dirty, lots of ants and dirt. The walls are leaking and not maintained and the yard is overgrown with grass. The swimming pool is not clean.
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5 people find it helpful
Accommodation's Reply
27 Apr 2025
Dear Mrs. Dewi. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
all ok very amazing experience
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3 people find it helpful
Accommodation's Reply
27 Apr 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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Marisa
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Overall good, but try to clean the room more. Nice view, far from the highway, not noisy.
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3 people find it helpful
Accommodation's Reply
27 Apr 2025
Dear Mrs. Marisa. Warm greetings from Lembah Ciater Resort Managed by Sahid. We apologize in advance for the inconvenience that occurred during your stay here and we fully understand your disappointment that the rooms / facilities provided and our services did not meet your expectations. This will be used as evaluation material for improvement and setting standards that should be so that our guests feel satisfied with the products and services provided. We also thank you for the review given and we look forward to your next arrival. Best regards, Yanto Firdo – Hotel Manager.
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J***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
The opening staff is very friendly, the atmosphere is beautiful even without AC, it's cold. There was a flood yesterday because the gallon dispenser leaked, but it was quickly replaced. There are 2 blankets too, unfortunately the swimming pool is cold. That's all, overall the best, comfortable, feel at home.
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Accommodation's Reply
27 Apr 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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S***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Recommended for family gatherings.
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Accommodation's Reply
27 Apr 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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Guntur
icon-origin-TRAVELOKA
6.4
/10
Reviewed 17 week(s) ago
Advantages: Friendly staff, Varied breakfast Disadvantages: Delay in room facilities (Extra bed, towels, mats, floor still wet) Grass is already tall, Trash piled up in front of the room, Broken bathroom door (My child was locked in the bathroom), No more hot water pool.
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3 people find it helpful
Accommodation's Reply
27 Apr 2025
Dear Mr. Guntur. Warm greetings from Lembah Ciater Resort Managed by Sahid. We apologize in advance for the inconvenience that occurred during your stay here and we fully understand your disappointment that the rooms / facilities provided and our services did not meet your expectations. This will be used as evaluation material for improvement and setting standards that should be so that our guests feel satisfied with the products and services provided. We also thank you for the review given and we look forward to your next arrival. Best regards, Yanto Firdo – Hotel Manager.
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Rindi E. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Everything is very good, our family is comfortable staying here. The staff is friendly, there is a slight problem, the handling response is fast, the cleanliness is very good, very satisfied for 3 days 2 nights here, highly recommended for a vacation with family 😇
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Accommodation's Reply
27 Apr 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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Amelia M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Its worth enjoying with family in Ciater valley resorts
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1 people find it helpful
Accommodation's Reply
27 Apr 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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Selvia r. p.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
There are no spoons and forks. But I like the view. Overall it's ok. It's also nice to have gallon water so I save on drinking water.
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Accommodation's Reply
27 Apr 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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P***i
icon-origin-TRAVELOKA
5.4
/10
Reviewed 17 week(s) ago
minta handuk aja dilayaninnya 1 jam lebih rumput depan sama belakang kamar BERANTAKAN, dan RINDANG, bener bener g layak buat disewa… cuma mau duitnya doang ni hotel.
2 people find it helpful
Accommodation's Reply
27 Apr 2025
Dear Sir/Madam…. Warm greetings from Lembah Ciater Resort Managed by Sahid. We apologize in advance for any inconvenience that occurred during your stay here and we fully understand your disappointment that the rooms/facilities provided and our services do not meet your expectations. This will be used as evaluation material for improvement and setting standards that should be so that our guests feel satisfied with the products and services provided. We also thank you for the review given and we look forward to your next arrival. Best regards, Yanto Firdo – Hotel Manager.
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Achmad A. f.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
friendly staff, pretty good food, close to sari cieater. only the hot water is off
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1 people find it helpful
Accommodation's Reply
27 Apr 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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d***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
quite impressed just didn't extend my stay
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2 people find it helpful
Accommodation's Reply
11 Feb 2025
1. Positive email / COMPLIMENT. To: Dear Sir/Madam, …. We are very grateful for your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are sure that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
staying here is nice... the atmosphere is quiet, there is only one thing missing, there is no spoon to stir tea and coffee and there are no tissues next will bring the family here again... hopefully the coffee spoon is ready 😆
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4 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear Sir/Madam, …. We greatly appreciate your comments regarding your visit to Lembah Ciater Resort Managed By Sahid. It is a pleasure for us to receive your positive feedback regarding the excellent facilities and services from our team. We will convey your comments to our team. We are confident that this feedback will motivate all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Yanto Firdo – Hotel Manager.
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