Hotel Wisata Baru

Explore Hotel Wisata Baru
8.4
Very Good
From 2,175 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about Hotel Wisata Baru
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Distance to City Center (49)
Accessibility (41)
Staff Friendliness (41)
Room Space (39)
Bedroom (39)
Ambiance (38)
Bathroom (36)
Hotel Area (36)
Surroundings (33)
Check-in/out Time (27)
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Traveler Reviews Hotel Wisata Baru

Number of reviews per page
20
40
Customer reviews
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.5
/10
Reviewed 3 day(s) ago
This hotel is awful, like an old hotel. It's outdated, the rooms are cramped, dirty, and full of mosquitoes. It's overpriced for the price. Highly not recommended, you shouldn't stay here. I deeply regret it. It feels like an old guesthouse, smelly, cramped, and full of mosquitoes.
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Muhamad N. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
During the stay, Ka Sela was very helpful with the check-in and check-out process, as well as with the additional needs in the room. Once again, thank you Ka Sela.
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Accommodation's Reply
19 Aug 2026
Dear Mr.Muhamad, thank you for the perfect 10/10 rating adn for sharing your wonderful experience. We are delighted to hear Ka Sela was able to assist you smoothly throughout your stay, from check-in to check-out. We will be sure to pass along your kind words to Ka Sela! We look forward to welcoming you back again on your next trip. Warm regards!
annisa f.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The comfort of resting here, because it is really just for stopping by.
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Accommodation's Reply
30 Jul 2026
Hi Annisa, thank you for staying with us and giving us a great rating. We are delighted to have provided you with a comfortable stay. We hope to see you again next time.
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K***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Very comfortable and strategic location.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Thank you for your review and rating. We are delighted to hear that you were satisfied with your stay and our excellent location. We hope to welcome you back again in the future. Thank you.
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K***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Comfortable and strategic location, clean place.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay, appreciated the excellent location, and appreciated the cleanliness of our property. Your positive feedback encourages us to continue striving for the best possible service. We hope to welcome you back again soon.
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
It's pretty good... but unfortunately, the TV is blurry on all channels. When I asked the hotel staff, they said they had no solution. They said it was the way it was. Hehe, a bit strange, but oh well... so I couldn't watch TV until I checked out.
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Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the TV issue during your stay and for the unpleasant experience with our team. We have taken your feedback seriously and will contact the relevant team to improve our facilities and services. We hope to welcome you back again and provide you with a better stay in the future. Thank you.
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A***r
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
Good location. Friendly staff. Food is lacking. Cleanliness is lacking. No elevator.
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Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for your review and compliments regarding our location and the friendliness of our staff. We apologize for any shortcomings in food quality and cleanliness. We will take your feedback into consideration and improve our service. Regarding the elevator issue, we apologize for any inconvenience this may have caused. We hope to have the opportunity to welcome you back again with even better service.
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A***H
icon-origin-TRAVELOKA
6.0
/10
Reviewed 8 week(s) ago
The room is scary, it feels like it has a horror aura.
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Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for sharing your stay experience. We apologize if the atmosphere in your room did not meet your expectations. Guest comfort is our top priority, so we will use your feedback to evaluate and improve the quality of our facilities and the hotel's atmosphere. We hope to provide you with an even more memorable stay on your next visit. Thank you.
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H***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Thank you, the hotel staff is very friendly, 24 hour service.
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Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you so much for your excellent review and rating. We are delighted to know that our friendly staff and 24-hour customer service made your stay enjoyable. Your compliments are an encouragement to our entire team to continue providing the best service. We hope to welcome you back to our hotel again.
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s***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, providing comfort and pure nature.
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1 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for your review and compliments. We are delighted to hear that the friendliness of our staff and the natural atmosphere of our hotel made your stay comfortable. This positive feedback encourages us to further improve our services. We hope to welcome you back for your next stay.
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Inu M. R.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
The suites are most adequate for their price. The main issue is the difficulty in getting a cellular connection in the rooms.
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Accommodation's Reply
15 Jun 2026
Hello Inu, thank you for your 8.2-star review and feedback about Wisata Baru Hotel. We are delighted to hear that you were satisfied with the comfort and value of our suite. We apologize for the mobile phone connectivity issues you experienced in your room. This feedback is very important to us and is a key issue that our technical team will immediately evaluate and improve, both in terms of signal boosters and the hotel's Wi-Fi network. Thank you for helping us continue to grow. We hope to welcome you again next time with even better service!
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Natalia M.
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 11 week(s) ago
For a budget hotel room, I think it's pretty good. The room is clean, the TV works and the channels are clear. The bathroom is quite clean, but it lacks a bit of fragrance. The AC is set at 16°C, but it's not cold, it feels like 26°C. Maybe the AC could be serviced. For breakfast, I tried only toast and jam. For the main meal, as far as I remember, it was rice and vegetables, or chicken. But I didn't try it. There were no other options. The staff was friendly and helpful.
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Accommodation's Reply
12 Jun 2026
Hello Natalia, Thank you for your stay and your honest review. We appreciate your rating regarding the cleanliness of the room, the friendliness of the staff, and the value we offered. We apologize if your comfort was disturbed by the air conditioning being too cold, the smell in the bathroom, and the limited variety of the breakfast menu. Thank you for your feedback. Our team is currently checking the air conditioning in the rooms and evaluating the breakfast menu to provide more variety. We hope to welcome you back again with even better service on your next visit.
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Evis B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Continue to maximize your service, never be satisfied.
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Accommodation's Reply
03 Jun 2026
Thank you very much, Mr./Ms. Avis. Your feedback is a great reminder for us to continue developing and improving our services. Thank you for giving Visatabaru Hotel an excellent rating. We hope to welcome you again next time with even better service. Sincerely, The Visatabaru Hotel Team
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
A very clean and pleasant hotel with friendly hotel staff at check-in and check-out, and close to the city center.
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1 people find it helpful
Accommodation's Reply
26 May 2026
Thank you for taking the time to write such a positive review. We are delighted to hear that the cleanliness, the service from our staff, and the location of the hotel made your stay enjoyable. We hope to welcome you back to Hotel Visata Baru on your next visit to the city center.
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T***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Assalamu'alaikum Warohmatullahiwabarokatuh, the hotel is very strategic and pleasant for tourism, stay, and shopping in the surrounding area is also not difficult to find food, products, medicine, or laundry, the area is also close to the shopping center and there is a cafe, want to jog is also fun in Serang square, but 1 drawback for me in this hotel specifically for future improvements atmosphere, mutual respect for the room above between employees not carelessly opening the lock to check the room suddenly, fortunately it is locked, and also need an additional key not just a key for 1 lockdoor, at least there is a hook and so on, and also if there is someone in the room marked with a hanger on the hotel door, thank you Wassalamu'alaikum 🙏
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Accommodation's Reply
21 May 2026
Wishing you happiness and peace. Thank you for your positive feedback regarding our hotel's excellent location. We appreciate your suggestions and comments regarding the privacy and security of your room keys. We apologize for any inconvenience caused. To improve your comfort and safety, we will forward your suggestions regarding staff registration and room key distribution to the management team for consideration. We will do our best to make your next stay even more enjoyable. Wishing you happiness and peace.
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Herman R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Friendly service, adequate and clean facilities
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Accommodation's Reply
20 May 2026
Dear Mr. Herman, Thank you for taking the time to give Hotel Visata Baru a perfect 100 rating. We are delighted that you were satisfied with our friendly service and clean facilities. We hope to welcome you back again in the future. Sincerely, The Management Team, Hotel Visata Baru
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S***i
icon-origin-TRAVELOKA
9.0
/10
Reviewed 15 week(s) ago
Comfortable, okay room, everything is good, only there are no towels in the room.
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Accommodation's Reply
19 May 2026
Thank you for your positive review and high rating regarding the comfort of our room. We apologize for our staff's negligence in not having towels in your room upon arrival. This is an important point that our operations team will evaluate and improve our room availability standards in the future. We hope your next stay will be an even better experience.
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Mohammed M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
Good location and staff are friendly
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Accommodation's Reply
12 May 2026
Hi Mohammed, thank you for sharing your experience. Our team works hard to provode friendly service, so your feedback means a lot to us. We're happy the location worked well for your trip. Safe travels!
Iskandar Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The staff is quite friendly, the location is strategically located in the city center, near the station, and there's free bajigur. Breakfast isn't very hot, hehe. The water heater is disappointing, barely lukewarm.
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Accommodation's Reply
06 May 2026
Thank you, Mr. Iskandar, for your 8.5-star rating. We are delighted to hear that you found our location near the train station and the friendliness of our team beneficial. We have noted your feedback regarding the breakfast and the hot water not being hot enough. We apologize for these issues and will address them immediately for your comfort. We hope to welcome you again on your next visit to Hotel Visata Baru.
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JALIL A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
The AC is not cold enough and there is no elevator.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Thank you for your review and rating of 8.5. We apologize for the air conditioning and elevator malfunction issues during your stay. We will inspect our air conditioning system immediately to ensure the comfort of future guests. We hope to see you again at Hotel Visatabaru.
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Number of reviews per page
20
40