8.4
Very Good
From 534 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Sutan Raja Hotel & Convention Centre Kolaka
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Taste (10)
Distance to City Center (9)
Accessibility (9)
Staff Friendliness (9)
Wifi (9)
Ambiance (9)
Bedroom (8)
Bathroom (8)
In-house Restaurant (8)
Surroundings (7)
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Traveler Reviews Sutan Raja Hotel & Convention Centre Kolaka

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Customer reviews
b***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Average hotel, not bad, so so lah.
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Accommodation's Reply
26 Aug 2025
Your Reply. Warm greetings from Sutanraja Hotel Kolaka. Thank you, Mr./Mrs. b*ke. For taking the time to provide a rating score and for sharing your experience while staying at Sutanraja Hotel Kolaka. We deeply regret what has happened and we apologize if there is anything that reduces your comfort while staying at our hotel. And for this problem, it will be our concern and we will follow up as a long-term project for improvement. Allow us to fix this and we ensure that it will not happen again in the future. Once again, thank you very much for your rating score and we hope to welcome you back to stay at Sutanraja Hotel Kolaka in the near future. Best regards, Harry Simangunsong. GM Sutan Raja Hotel Kolaka
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M***a
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8.5
/10
Reviewed 7 week(s) ago
Friendly staff, strategic location, clean and comfortable.
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Accommodation's Reply
18 Aug 2025
Dear M*a., Warmest greetings from Sutanraja Hotel Kolaka. We would like to thank you for taking the time to share your experience during your stay at Sutanraja Hotel Kolaka. I have immediately conveyed your very positive experience to the relevant colleagues. Everyone was very happy and very enthusiastic. With these positive comments, I am very confident that our team will be much more enthusiastic to provide the best service to our guests in the future. We hope that in the next experience we can fulfill your expectations again. Warmest regards, Management of Sutan Raja Hotel Kolaka, Harry Simangungsong, General Manager of Sutan Raja Hotel Kolaka.
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K***k
icon-Staycation
Staycation
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10.0
/10
Reviewed 7 week(s) ago
The hotel staff service was good, the room was clean and comfortable, only the breakfast was mostly finished at 9 o'clock and not refilled, but overall it was good.
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Accommodation's Reply
13 Aug 2025
Warm greetings from Sutanraja Hotel Kolaka. Thank you, Mr./Mrs. Ke*ke. For taking the time to provide a rating score and for sharing your experience while staying at Sutanraja Hotel Kolaka. We deeply regret what has happened and we apologize if there is anything that reduces your comfort while staying at our hotel. And for this problem, it will be our concern and we will follow up as a long-term project for improvement. Allow us to fix this and we ensure that it will not happen again in the future. Once again, thank you very much for your rating score and we hope to welcome you back to stay at Sutanraja Hotel Kolaka in the near future. Best regards, Harry Simangunsong. GM Sutan Raja Hotel Kolaka
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D***i
icon-Transit
Transit
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10.0
/10
Reviewed 12 week(s) ago
I love this hotel with amazing food in the dining room.
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Accommodation's Reply
09 Jul 2025
Dear D*i., Warmest Greetings from Sutanraja Hotel Kolaka. We would like to thank you for taking the time to share your experience during your stay at Sutanraja Hotel Kolaka. I have immediately conveyed your very positive experience to the colleagues concerned. Everyone was very happy and very enthusiastic. With these positive comments, I am very confident that our team will be much more enthusiastic to provide the best service to our guests in the future. We hope that in the next experience we can fulfill your expectations again. Warmest regards, Management of Sutan Raja Hotel Kolaka, Harry Simangungsong, General Manager of Sutan Raja Hotel Kolaka.
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D***i
icon-Transit
Transit
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10.0
/10
Reviewed 12 week(s) ago
Wonderful hotel with amazing food while I was in transit in Kolaka City.
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Accommodation's Reply
09 Jul 2025
Dear D*i., Warmest Greetings from Sutanraja Hotel Kolaka. We would like to thank you for taking the time to share your experience during your stay at Sutanraja Hotel Kolaka. I have immediately conveyed your very positive experience to the colleagues concerned. Everyone was very happy and very enthusiastic. With these positive comments, I am very confident that our team will be much more enthusiastic to provide the best service to our guests in the future. We hope that in the next experience we can fulfill your expectations again. Warmest regards, Management of Sutan Raja Hotel Kolaka, Harry Simangungsong, General Manager of Sutan Raja Hotel Kolaka.
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Musdalifa H.
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Leisure
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10.0
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly and the sea view is beautiful.
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Accommodation's Reply
01 Jun 2025
Dear Mrs. Musdalifa H., Warm Greetings from Sutanraja Hotel Kolaka. We would like to thank you for taking the time to share your experience while staying at Sutanraja Hotel Kolaka. I have immediately conveyed your very positive experience to the relevant colleagues. Everyone was very happy and very enthusiastic. With these positive comments, I am very sure that our team will be much more enthusiastic to provide the best service to our guests in the future. We hope that in the next experience we can fulfill it again. Warm greetings, Management of Sutan Raja Hotel Kolaka, Harry Simangungsong, General Manager of Sutan Raja Hotel Kolaka.
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R***y
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10.0
/10
Reviewed 18 week(s) ago
Highly recommended, strategic location.
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Accommodation's Reply
22 Jun 2025
Warm Greetings from Sutanraja Hotel Kolaka. We would like to thank you for taking the time to share your experience while staying at Sutanraja Hotel Kolaka. I have immediately conveyed the very positive experience from you to the relevant colleagues. Everyone was very happy and very enthusiastic. With these positive comments, I am very sure that our team will be much more enthusiastic to provide the best service to our guests in the future. We hope that in the next experience we can fulfill it again. Warm greetings, Management of Sutan Raja Hotel Kolaka, Harry Simangungsong, General Manager of Sutan Raja Hotel Kolaka.
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Riski S. A.
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9.7
/10
Reviewed 20 week(s) ago
Have stayed 3 times at Sutan Raja, always enjoyable. The receptionist is friendly and helpful, check in at 14.00 but can be earlier if the room is ready. The room is spacious and clean, the AC is cold, only in Room 127 the sink is a bit clogged and the cupboard door can't close properly. Overall good, room service is also fast. For breakfast, it is very varied, every day the menu is different and delicious. The best hotel in Kolaka...
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Accommodation's Reply
19 May 2025
Dear Mrs. Riski S. A., Warm Greetings from Sutanraja Hotel Kolaka. We would like to thank you for taking the time to share your experience while staying at Sutanraja Hotel Kolaka. I have immediately conveyed your very positive experience to the relevant colleagues. Everyone was very happy and very enthusiastic. With these positive comments, I am very sure that our team will be much more enthusiastic to provide the best service to our guests in the future. We hope that in the next experience we can fulfill it again. Warm greetings, Management of Sutan Raja Hotel Kolaka, Harry Simangungsong, General Manager of Sutan Raja Hotel Kolaka.
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Yunisca S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
The hotel is nice, the room is comfortable and clean, the service is also okay. The kids love the swimming pool. Thanks.
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Accommodation's Reply
19 Apr 2025
Your Reply Yunisca S. Thank you for your feedback and rating, we are very happy that you have a good service and experience at our hotel. Guest comfort and satisfaction are our top priorities, therefore we welcome all input, responses, criticisms and suggestions from our guests. We look forward to welcoming you to our hotel. Warm regards from us, Harry Simangunsong. Gm sutan Raja Hotel Kolaka
Mulyadi H. Y. K.
icon-Leisure
Leisure
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10.0
/10
Reviewed 24 week(s) ago
great.. only the room is not soundproof.. the sound is very noisy.. especially if you get a room near the pool..
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Accommodation's Reply
17 Apr 2025
Dear Mulyadi HM Yusuf K. Thank you for your feedback and rating, we are very happy that you have a good service and experience at our hotel. Guest comfort and satisfaction are our top priorities, therefore we welcome all input, responses, criticisms and suggestions from our guests. We look forward to welcoming you to our hotel. Warm regards from us, Harry Simangunsong. Gm sutan Raja Hotel Kolaka
H***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
One of the best hotels available in the Kolaka area. Nice view and place to stay.
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Accommodation's Reply
27 Mar 2025
Dear H***y. Thank you for your feedback and rating, we are very happy that you have a good service and experience at our hotel. Guest comfort and satisfaction are our top priorities, therefore we welcome all input, responses, criticisms and suggestions from our guests. We look forward to welcoming you to our hotel. Warm regards from us, Harry Simangunsong GM Sutan Raja Hotel Kolaka
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Afdhal A. m.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 42 week(s) ago
The food is not fresh, especially the chili sauce, it tastes stale
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Accommodation's Reply
12 Dec 2024
Dear Mr. Afdhal AM Thank you for your rating and feedback. We are very pleased that you have provided feedback and criticism on our hotel, starting from the comfort, cleanliness, to the tidiness of our hotel. All your feedback and responses will be used as evaluation material, and to improve our services, in order to provide a pleasant experience for you when you are at our hotel. We look forward to welcoming you back to our hotel. Warm greetings, from all of us, the management of Sutan Raja Hotel Kolaka. Harry Simangunsong. GM Sutan Raja Hotel Kolaka.
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Dhanny I.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 47 week(s) ago
There are events around the hotel until 12 midnight. Please consider the events around the hotel rooms so as not to disturb the guests.
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Accommodation's Reply
05 Nov 2024
Warm greetings from Sutanraja Hotel Kolaka Thank you Mr. Dhanny I. for taking the time to provide an assessment score and for sharing your experiences while staying/staying at Sutanraja Hotel Kolaka We are very sorry for what has happened and we apologize if there is anything that reduces your comfort when you are/stay at our hotel. And for this problem, it will be our concern and we will follow up as a long-term project to improve it. Allow us to fix this and we will ensure that it will not happen again in the future. Once again, thank you very much for the rating score and we hope that in the near future we can welcome you back to stay at Sutanraja Hotel Kolaka .Regards, Harry Simangunsong GM Sutan Raja Hotel Kolaka
Muhammad R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 50 week(s) ago
The hotel staff were very helpful and provided good service.
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Accommodation's Reply
16 Oct 2024
Dear Mr./Mrs. Muhammad R. Warm greetings from Sutanraja Hotel Kolaka. We would like to thank you for taking the time to share your experience while staying at Sutanraja Hotel Kolaka. A very positive experience from Mr./Mrs. Muhammad R. I have immediately conveyed it to the relevant colleagues. Everyone is very happy and very enthusiastic. With these positive comments, I am very sure that our team will be much more enthusiastic to provide the best service to our guests in the future. We hope that in the next experience we can again meet the needs of you and your family every time you stay here with good service and facilities. We greatly hope to be able to welcome you and your family in the future at Sutanraja Hotel Kolaka, may happiness & health always be with you and your family. Best regards, Harry Simangunsong. GM Sutan Raja Hotel Kolaka.
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Debby P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 56 week(s) ago
The service is friendly, the room is clean, it's just that the bathroom still uses the old concept where there is no cover so the water goes everywhere, the security is not standing by in front of the door even though that is the first service when entering the hotel.
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Accommodation's Reply
11 Sep 2024
Dear Mr./Mrs. Debby P. Warm Greetings from Sutanraja Hotel Kolaka. We would like to thank you for taking the time to share your experience while staying at Sutanraja Hotel Kolaka. A very positive experience from Mr./Mrs. Debby P. I have immediately conveyed it to the relevant colleagues. Everyone is very happy and very enthusiastic. With these positive comments, I am very sure that our team will be much more enthusiastic to provide the best service to our guests in the future. We hope that in the next experience we can again meet the needs of you and your family every time you stay here with good service and facilities. We greatly hope to be able to welcome you and your family in the future at Sutanraja Hotel Kolaka, may happiness & health always be with you and your family. Best Regards, Harry Simangunsong. GM Sutan Raja Hotel Kolaka.
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Fajar S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 57 week(s) ago
The location is pretty good, the food places around are not too far away. The room is spacious but the bathroom needs updating. Breakfast is ok.
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Accommodation's Reply
31 Aug 2024
Dear Mr./Mrs. Fajar S. Warm Greetings from Sutanraja Hotel Kolaka. We would like to thank you for taking the time to share your experience while staying at Sutanraja Hotel Kolaka. I have immediately conveyed the very positive experience from Mr./Mrs. [guest name] to the relevant colleagues. Everyone was very happy and very enthusiastic. With these positive comments, I am very sure that our team will be much more enthusiastic in providing the best service to our guests in the future. We hope that in the next experience we can again meet the needs of Mr./Mrs. and family every time they stay here with good service and facilities. We greatly hope to be able to welcome you and your family in the future at Sutanraja Hotel Kolaka, may happiness & health always be with you and your family. Best Regards, Harry Simangunsong. GM Sutan Raja Hotel Kolaka.
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Sulthon H. P.
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 67 week(s) ago
Lots of flies in the restaurant, and mosquitoes in the bedroom. There is no cover when bathing using the shower so the dirty water on the floor around the shower becomes slippery and dirty.
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Accommodation's Reply
27 Jun 2024
Dear Sulthon HP Thank you for providing your feedback and rating. We apologize for the inconvenience you experienced while at our hotel. We are very grateful for all suggestions and criticism from our guests, for the satisfaction and comfort of our guests. We look forward to welcoming you back to our hotel. Warm greetings to all management staff of Sutan Raja Hotel Kolaka. Harry Simangungsong. GM Sutan Raja Hotel Kolaka.
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Sulthon H. P.
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Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 67 week(s) ago
There are lots of flies in the restaurant, the food is not fresh, for example fried potatoes taste sour and boiled food doesn't taste fresh, other dishes are also not fresh and not tasty. The bathroom where the shower is located does not have a cover so the water from the shower is splashed onto other areas in the bathroom so that the floor becomes dirty and slippery.
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Accommodation's Reply
25 Jun 2024
Dear Mr Sulthon HP Thank you for providing your rating and response. We are very happy for you to provide feedback and criticism on our hotel, starting from comfort, cleanliness, to the tidiness of our hotel. All your input and responses will be used as material for evaluation and improvement of our services, in order to provide a pleasant experience for you while at our hotel. We look forward to welcoming you back to our hotel. Warm greetings from us, the entire management of Sutan Raja Hotel Kolaka. Harry Simangunsong. GM Sutan Raja Hotel Kolaka.
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I***n
icon-Staycation
Staycation
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10.0
/10
Reviewed 67 week(s) ago
Very comfortable, clean and tidy ⭐.
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Accommodation's Reply
22 Jun 2024
Dear our guest. Thank you for providing your rating and feedback. We are very happy that you received satisfactory service at our hotel, starting from comfort, cleanliness, to the tidiness of our hotel. All your input and responses will be used as material for evaluation and improvement of our services, in order to provide a pleasant experience for you while at our hotel. We look forward to welcoming you back to our hotel. Warm greetings from us, the entire management of Sutan Raja Hotel Kolaka. Harry Simangunsong. GM Sutan Raja Hotel Kolaka.
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Christopher F. G.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 79 week(s) ago
Oh how she has fallen! I loved the Sutan Raja, when I got married in 2019, my whole wedding party stayed here and it was beautiful. I have stayed several times since and it has gotten less and less awesome during each subsequent stay. It appears that this hotel has not gotten the maintenance and care it needs to maintain such amazing facilities. This time, the deluxe room had mold all over the bathroom around the sinks and in the shower. Had I been staying more than a single night, I would have requested they move us to another room. The bed was still nice, and the air conditioning worked well (last time this was the issue, the AC blew hot,) the mini fridge was also cold and clean. I'm hoping this is just a random occurrence, because unlike the other items that have gotten less good since 2019, this could be a serious health concern. I will likely give them another chance and stay again, as this hotel will always have a special place in my heart, so hopefully this was a one off experience and the next time I return to the Sutan Raja it is once again as beautiful as it was when I got married.
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