HARRIS Hotel Pontianak

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Overall Ratings & Reviews HARRIS Hotel Pontianak

Traveloka (4,708)
Other sources (18)
8.5
Very Good
From 4,708 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.8

Service and Facilites

8.4

People often mention about HARRIS Hotel Pontianak
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Bedroom (96)
Distance to City Center (86)
Staff Friendliness (84)
Ambiance (76)
Accessibility (73)
Bathroom (73)
Surroundings (72)
Room Space (69)
Hotel Area (66)
Check-in/out Time (56)
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Traveler Reviews HARRIS Hotel Pontianak

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Customer reviews
E***n
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Transit
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10.0
/10
Reviewed 3 day(s) ago
Booking a hotel is no longer complicated. Simply use the app, show your proof of payment, and check in immediately. The app offers all-inclusive services in one place: flights, hotels, and airport transfers.
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E***n
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Leisure
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10.0
/10
Reviewed 3 day(s) ago
Located in the city center, it's within walking distance to Pontianak's local specialties, souvenir shops, markets, and more. It's also easy to book a ride online.
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E***n
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
I've been here several times, this hotel is really suitable for a staycation, the best.
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Accommodation's Reply
15 Sep 2026
Thank you, esteemed guest. Thank you for choosing Harris Pontianak Hotel once again for your vacation. I am delighted to know that Harris is always the right and "best" choice for you. We are very grateful for your trust in us and for staying with us multiple times. We hope that each of your visits will be a comfortable and memorable experience. We look forward to welcoming you back to Harris Pontianak Hotel again! Sincerely, Harris. Thank you. Vincent Gunawan, General Manager
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M***y
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff was friendly and responsive. The atmosphere was pleasant, and I brought the kids to stay and swim. The breakfast was varied. I'll stay here again next time.
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Accommodation's Reply
15 Sep 2026
Thank you, esteemed guest. Thank you for sharing your experience at Harris Pontianak Hotel. We are delighted to hear that you appreciated the friendly and responsive service from our team, as well as the pleasant hotel atmosphere for quality time with the children. We are glad that our varied breakfast options enhanced your holiday. We hope to see you again on your next stay. We look forward to welcoming you and your family on your next vacation! Sincerely, Harris Vincent Gunawan, General Manager
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D***y
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Transit
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10.0
/10
Reviewed 4 week(s) ago
I had a pleasant stay at this hotel. The room was clean and comfortable, and the bed was comfortable. The staff was friendly and the service was quite prompt. The location is also easily accessible, and the hotel has a peaceful atmosphere. For the price, I think it's quite worth it. Overall, I was satisfied with my stay here, and if I have the opportunity, I would definitely stay again.
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Accommodation's Reply
11 Sep 2026
Thank you. Thank you for taking the time to share your experience staying at Harris Hotel Pontianak. We are delighted to hear that you were satisfied with the cleanliness of your room, the comfort of the bed, and the peaceful atmosphere of the hotel. We also appreciate the friendliness of the staff and the prompt service, as well as the convenient location. We are pleased to hear that your stay was worthwhile and enjoyable overall. We certainly welcome you back on your next visit. See you again at Harris Hotel Pontianak! Sincerely, Harris. Thank you. Vincent Gunawan, General Manager
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E***n
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
I'll come back if I want a peaceful rest. This is the perfect place.
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Accommodation's Reply
11 Sep 2026
Thank you. Thank you for taking the time to share your experience and for trusting Harris Pontianak Hotel. We are delighted to know that Harris Pontianak Hotel was the right choice for you for a peaceful and comfortable stay. We will strive to maintain a warm atmosphere and provide the best service to ensure that every visit you make a memorable experience. We hope to welcome you back to Harris Pontianak Hotel again. Sincerely, Harris Vincent Gunawan, General Manager
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N***a
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10.0
/10
Reviewed 6 week(s) ago
Very good and the service is very good.
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Accommodation's Reply
11 Sep 2026
Thank you. Thank you very much for your review and compliments on Harris Pontianak Hotel. We are delighted to hear that you were satisfied with our service. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future. Sincerely, Harris Vincent Gunawan, General Manager
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
The staff is very friendly and the rooms are comfortable.
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Accommodation's Reply
11 Sep 2026
Thank you. Thank you very much for your review and appreciation of Harris Pontianak Hotel. We are delighted to hear that you were comfortable in our room and satisfied with the welcome and service from our team. This appreciation motivates our entire team to continue striving to provide every guest with a comfortable and memorable stay. We hope to welcome you back again in the future. Sincerely, Harris Vincent Gunawan, General Manager
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S***h
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9.4
/10
Reviewed 11 week(s) ago
Great place and price, really comfy bedroom.
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Accommodation's Reply
02 Aug 2026
Cheers Valuable Guest, Thank you for taking the time to share your wonderful feedback about your experience at HARRIS Hotel Pontianak. We are delighted to know that you enjoyed our great location, value, and the comfort of our bedrooms. Your appreciation means a lot to our team and motivates us to continue providing a pleasant and memorable stay for every guest. We look forward to welcoming you back to HARRIS Hotel Pontianak for another comfortable and enjoyable experience. HARRISly Yours, Vincent Gunawan General Manager
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Yudha A.
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9.6
/10
Reviewed 11 week(s) ago
Just a suggestion: If there's renovation on one of the floors, it's best to let them know so you're not surprised by the sudden rumbling noises in the morning. Thank you.
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Accommodation's Reply
02 Aug 2026
Thank you, Mr. Yuttha A., for taking the time to share your experience staying at Harris Pontianak Hotel. We apologize for the inconvenience you experienced due to the renovation noise you heard in the morning. We greatly appreciate your feedback regarding notification of renovation activities, and we will use this to improve our communication with guests to minimize any impact on your comfort during your stay. Your feedback is crucial to us in developing and providing a better guest experience. We hope to welcome you back to Harris Pontianak Hotel again for another comfortable and enjoyable stay. Sincerely, Harris. Thank you, Vincent Gunawan, General Manager.
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R***a
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Leisure
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10.0
/10
Reviewed 12 week(s) ago
Every time we visit Pontianak, we always stay here. It's been quite a while since we last visited here and stayed at the Harris Hotel, and the vibe is still the same. The very comfortable and clean rooms made us feel right at home.
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Accommodation's Reply
02 Aug 2026
Thank you, esteemed guest. Thank you for taking the time to share your experience staying at Harris Pontianak Hotel. We are delighted and honored to know that Harris Pontianak Hotel is always your choice whenever you visit Pontianak. We are honored to have provided you with a comfortable and memorable experience. Even though it has been a while since your last stay with us, your compliments regarding the comfort and cleanliness of the rooms are very important to our entire team. We will continue to strive to maintain the quality of our service and ensure that all guests feel comfortable throughout their stay at Harris Pontianak Hotel. We look forward to welcoming you again and hope to provide you with another memorable stay. Sincerely, Harris, Vincent Gunawan, General Manager
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Syakif R.
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8.5
/10
Reviewed 12 week(s) ago
An engaging opening line. Tell us about your stay. Atmosphere/Facilities: Describe the hotel's atmosphere and facilities. Food: Share your thoughts on the food provided. Staff Assistance: Share your experience with the hotel staff. Highlights: Mention things that made your stay special. Price: Give your opinion on the value for the price paid. Location: Describe the hotel's location, for example, its strategic location close to...
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Accommodation's Reply
02 Aug 2026
Thank you, Syakif R., for taking the time to share your experience staying at Harris Hotel Pontianak. We greatly appreciate your choice of Harris Hotel Pontianak as your accommodation. While we understand your review is still incomplete, we are grateful for the opportunity to be a part of your journey in Pontianak. We hope you enjoyed the comfort of your rooms, facilities, the service from our team, and the memorable experiences during your stay with us. We look forward to your return to Harris Hotel Pontianak and hope to provide you with an even more memorable stay in the future. Sincerely, HARRIS, Vincent Gunawan, General Manager
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A***e
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10.0
/10
Reviewed 13 week(s) ago
The hotel staff are very friendly and helpful.
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Accommodation's Reply
02 Aug 2026
Thank you, esteemed guest. Thank you for taking the time to share your experience staying at Harris Pontianak Hotel. We are delighted to hear that you appreciated the hospitality and service our team provided. Your appreciation for the kindness and helpfulness of our staff motivates the entire Harris Pontianak team to strive to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Harris Pontianak Hotel again for an even more meaningful stay. Sincerely, Harris. Thank you. Vincent Gunawan, General Manager
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A***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 13 week(s) ago
Downtown hotel, culinary center. Great... close to everywhere.
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Accommodation's Reply
02 Aug 2026
Thank you to our valued guests. Thank you for taking the time to share your experience staying at Harris Pontianak Hotel. We are delighted to hear that you enjoyed the excellent location of Harris Pontianak Hotel, situated in the heart of the city and close to many restaurants and attractions around Pontianak. Your compliments motivate our entire team to continue providing comfortable and memorable stays for all our guests. We hope to welcome you back to Harris Pontianak Hotel again to enjoy our comfort and excellent location on your next visit. Sincerely, Harris. Thank you. Vincent Gunawan, General Manager
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F***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff was very friendly and accommodating 😍
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Accommodation's Reply
02 Aug 2026
Cheers Valuable Guest, Thank you for taking the time to share your wonderful feedback about your experience at HARRIS Hotel Pontianak. We are delighted to know that you appreciated the friendliness and accommodating service provided by our team. Your kind words are truly appreciated and will motivate our associates to continue delivering warm and memorable experiences for every guest. We look forward to welcoming you back to HARRIS Hotel Pontianak for another enjoyable stay. HARRISly Yours, Vincent Gunawan General Manager
L***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel is in a great location, close to the hustle and bustle of the city and the culinary scene. However, the customer service representative at check-in needs to be more thorough. The hotel room I booked and paid for via the app was then called back, claiming I hadn't yet paid.
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Accommodation's Reply
02 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Harris Pontianak Hotel. We are delighted to hear that you enjoyed our location near the vibrant city center and a wide variety of restaurants. We apologize for the inconvenience you experienced during the check-in process regarding payment verification. We understand this may have caused you some inconvenience. This feedback has been taken into consideration to improve the accuracy and coordination of our team, particularly in the payment confirmation process across various booking channels, to prevent such incidents from happening again. Thank you for your valuable feedback. We look forward to welcoming you back to Harris Pontianak Hotel again in the future and providing you with an even better stay. Sincerely, Harris. Thank you, Vincent Gunawan, General Manager
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
My family and I truly enjoyed our staycation at Harris Hotel Pontianak! The rooms were comfortable, the service was friendly, the amenities were excellent, and the food was top-notch, all delicious. A truly memorable experience for a short getaway without leaving the city. We'll definitely be back!
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Accommodation's Reply
02 Aug 2026
Thank you, esteemed guest. Thank you for taking the time to share your family holiday experience at Harris Hotel Pontianak. We are delighted to hear that you enjoyed your short family vacation with comfortable rooms, friendly service, pleasant amenities, and our food, which was arguably your favorite part of your stay. We are proud to be chosen as a quality family getaway destination without the need for long journeys. Your appreciation motivates the entire Harris Hotel Pontianak team to continue striving to provide the best service and experience for all our guests. We hope you will return to Harris Hotel Pontianak again to create more memorable experiences with your family. Sincerely, Harris, Vincent Gunawan, General Manager
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Choky R.
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8.5
/10
Reviewed 16 week(s) ago
Noise from outside entered the room.
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Accommodation's Reply
11 Sep 2026
Thank you, Choky R, for sharing your experience with us. We apologize for the inconvenience caused by the external noise heard in your room. This feedback is very important to us, and we will forward it to the relevant team for consideration and evaluation so that we can improve the comfort and peace of mind of all our guests during their future stays. We hope to have the opportunity to provide you with an even more comfortable stay on your next visit. Sincerely, HARRISly. Thank you, Vincent Gunawan, General Manager.
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S***o
icon-Leisure
Leisure
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8.8
/10
Reviewed 17 week(s) ago
Strategic location of culinary center, AC room is not cold enough, needs to be repaired.
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, Thank you very much for your review and feedback regarding Harris Hotel Pontianak. We are delighted to hear that you enjoyed the hotel's excellent location and proximity to various dining options in Pontianak. We apologize for the inconvenience regarding the air conditioning in your room not being sufficiently cool. We will forward this feedback to our engineering team for immediate investigation and resolution so that we can further improve the comfort of our rooms. We look forward to welcoming you back for an even more comfortable stay in the future. Harrisley Vincent Gunawan, General Manager
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G***z
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8.2
/10
Reviewed 17 week(s) ago
A hotel in the city center, close to everything. Close to Coffee Street.
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Accommodation's Reply
11 Sep 2026
Thank you. Thank you very much for your positive review of Harris Hotel Pontianac. We are delighted to hear that you enjoyed our excellent central location and convenient access to various attractions, as well as our proximity to the coffee street. We hope our location contributed to your convenience while you enjoyed your activities and time in Pontianac. We look forward to welcoming you back on your next visit. Sincerely, Harris Vincent Gunawan, General Manager
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