Dear Valued Guest, Thank you for taking the time to share your detailed experience and feedback. We apologize for the inconvenience you experienced due to the continued noise from external vehicles entering your room and the leak in the room. Furthermore, we regret the condition of the amenities in your room, such as the lack of soap and toilet paper, which did not meet your expectations. All your feedback is being considered and evaluated by our team to improve the quality of your rooms and the comfort of all our guests. We are pleased to hear that you enjoyed our heated pool and our Soto soup. This compliment is a real motivation for our team, especially the Food and Beverage department, to strive for even better service and food quality. Thank you for your suggestions and recommendations. We hope to welcome you back again for an even more comfortable and enjoyable stay next time. Sincerely, Slamet Santoso, General Manager