Overall Ratings & Reviews Horison Balairung Jakarta

The hotel staff is friendly and welcoming, the bedrooms are spacious and affordable, the food is delicious.

comfortable, safe, peaceful, recommended

Best hotel in Central Jakarta for the price. I booked a superior room, but since the non-smoking rooms were sold out, the hotel upgraded me to a Deluxe for free. Thank you, Balairung ❤️

The hotel staff was very friendly. The hotel's location is easily accessible and close to public amenities like bus stops, hospitals, and restaurants.

Very good service, and clean

The service is quite good, and clean.

I've stayed here several times and everything's fine. But this time the AC is a bit uncomfortable, it makes a squeaking sound every now and then.

Stayed here on August 1-2, 2025. Pros: The location is strategic and easy to reach. The lobby is quite spacious, and the service is excellent. Amenities are complete, and the hot water is good. Breakfast has a wide selection. That night, I ordered fried rice to be brought to my room, and it tasted good, 8/10. Cons: Perhaps because the hotel is older, the room feels neglected. Some areas are dusty. The bedsheets aren't spotlessly white, with many stains. The bathroom toilet is yellow. It probably needs to be replaced.

The check-in process was smooth and fast.

When this hotel first opened, room service included bottled water and an iron. Now, since it's been operated by Horison, rooms are now equipped with dispensers in the hallways. I also stayed here before and asked the receptionist to replace the carpet in the hallways on each floor, especially since there was a hole in the middle. When I was in my room (my most recent stay was room 604), the AC took a long time to cool down, taking over half an hour. Perhaps the General Manager should check the condition of each room individually and then take action to improve the hospitality experience. My suggestion is to create Instagrammable Minangkabau-themed photo spots in the lobby or in some open spaces that guests can share on social media. This will give this hotel a unique and truly ethnic feel, embracing the Padang spirit, a staple of West Sumatra tourism. If I may suggest another, make the entrance more open and spacious. As soon as you enter, the hotel is incredibly cramped. I think it's up to the exterior design experts to create a welcome area that instantly makes people fall in love. Beyond that, this is a great hotel in a great location if it's well-maintained. Hopefully, the Horison team, with their extensive experience in many hotels, can make Balairung one of the best in the Horison group. Moreover, I heard that Horison will be in Payakumbuh with the Rajawali group; surely a "marriage" will be a path to progress. Thank you, and best regards from Eko Yanche Edrie (Edri Yoenif), Editor-in-Chief of Khazanah Daily in Padang. 🙏🙏🙏🙏

Definitely will back, the food is great, the staff are friendly

There's a drinking water dispenser in the hallway. Hot water is also available. Cold AC. Clean room.

It was good, only the chair had a musty smell, but the staff quickly fixed it. Thank you🙏🏻🙏🏻🙏🏻

Very good, very comfortable and clean.

The vegetable lontong is delicious. All the menus taste satisfying. I have told about it and sent photos to my relatives and friends.

Everything is great, top notch. Recommended for guests from the area... Cheap

Nice and good accommodation, especially if you're staying for medical purposes.

The hotel is comfortable, within budget and competitive with hotels in its class, the staff are friendly and helpful, and the food is delicious.

A comfortable star-class hotel, competitively priced in its class with comparable hotel quality, making it the best choice in terms of quality and price, and I really like the food, Minangkabau cuisine.

The hotel staff were very friendly in assisting with the check-in and check-out process.