Overall Ratings & Reviews CLARO Makassar

Traveloka (12,160)
Other sources (50)
8.6
Very Good
From 12,160 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
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Bedroom (212)
Staff Friendliness (200)
Room Space (189)
Accessibility (188)
Distance to City Center (182)
Ambiance (181)
Bathroom (175)
Variety (172)
Hotel Area (171)
Taste (166)
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Traveler Reviews CLARO Makassar

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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
A hotel close to the toll road to and from the airport. Comfortable rooms, friendly staff, and flexible check-in and check-out times. The hotel also offers freezer storage for souvenirs, making it very convenient for us, especially those leaving early in the morning and needing to buy souvenirs the day before. Thank you, Claro Hotel - Makassar
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R***t
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Business
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6.9
/10
Reviewed 6 day(s) ago
The hotel wasn't prepared for a large number of guests. Breakfast at the restaurant was very disorganized, and it was difficult to find a clean table. Room extensions were also difficult. I was disappointed that they couldn't extend my stay. A three-night stay was only allowed one night.
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H***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Excellent service... The staff is very kind... The security is also quick to help... The hotel is clean... The roots are comfortable... In short, it's the best
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H***n
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10.0
/10
Reviewed 1 week(s) ago
Very extraordinary service.. 1,000 stars for Claro Hotel.. See you next time
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rudy
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Business
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10.0
/10
Reviewed 1 week(s) ago
You can stay at Claro. It's cozy.
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Accommodation's Reply
14 Nov 2025
Dear Rudy, Thank you for your positive review. We are glad you felt comfortable and that Claro is a warm place to be. We hope you had a great time and look forward to welcoming you back again. Best regards, Angiet Sinaga, General Manager
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
Favorite hotel, stayed for the umpteenth time
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Accommodation's Reply
14 Nov 2025
Dear Ladies/Gentlemen, Thank you for choosing us as your favorite hotel and for coming back to stay with us again and again. We sincerely appreciate your continued trust and hope that your stay will always be comfortable and enjoyable. Best regards, Angiet Sinaga, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It was a great stay here
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Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Thank you for your positive review on the Traveloka App. We are delighted to know that you enjoyed your stay at Claro Hotel Makassar. We will continue to strive to provide the best service to ensure that every visit is always memorable. We sincerely hope to welcome you back again in the future. Best regards, Angiat Sinaga, General Manager Claro Hotel Makassar
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Excellent service, delicious food, comfortable rooms
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you very much for your positive review on the Traveloka App. We are very glad that you are satisfied with our service, delicious food and comfortable room at Claromag Hotel. We will continue to strive to provide the best service to make your trip memorable. We hope to welcome you back again soon. Anguito Sinaga, General Manager of Claromag Hotel.
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Frandi D.
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Business
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8.5
/10
Reviewed 2 week(s) ago
My stay here last week was perfectly fine. The hotel delivered exactly what you would expect. The room was comfortable and clean, service was professional, and the breakfast was standard. It's a solid choice that ticks all the boxes for a 4-star hotel. No complaints!
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Accommodation's Reply
10 Nov 2025
Dear Guest, Thank you for sharing your feedback. We’re pleased to know that your stay met your expectations and that you found our rooms, service, and breakfast to your satisfaction. Your kind words reaffirm our commitment to maintaining consistent quality and comfort for all our guests. We look forward to welcoming you back on your next visit to Makassar. Warm regards, Anggiat Sinaga General Manager
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ABDULLAH A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
clean, comfortable, safe, all the staff are friendly, I feel at home staying here all the time
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Accommodation's Reply
10 Nov 2025
Dear Mr. Abdullah A., Thank you for your positive review. We are so pleased that you were satisfied with our cleanliness, comfort, and friendliness of our staff. We are so glad that you felt at home during your stay at Claro Hotel. Reviews like these motivate us to continue to strive to provide the best service to all our guests. Best regards, Angiet Sinaga, General Manager
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Hence M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
During the stay there were no problems and it was enjoyable.
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Accommodation's Reply
10 Nov 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are very pleased that you enjoyed your stay at Claro Hotel without any problems. Guest satisfaction and comfort are our top priority and we look forward to welcoming you back again soon. Best regards, Angiet Sinaga, General Manager
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Desy R. R.
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10.0
/10
Reviewed 2 week(s) ago
Everything is good, but this time the check-in process took a bit longer, maybe because there were a lot of people.
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Accommodation's Reply
10 Nov 2025
Dear Daisy R.R., Thank you for your positive review. We are very pleased to hear that you were satisfied with our overall service. We apologize for the delay in check-in, which may have been due to the high number of guests at the time. We will take your feedback into consideration to make future check-ins faster and more efficient. Best regards, Angiet Sinaga, General Manager
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The service is good and fast, parking is also good.
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Accommodation's Reply
10 Nov 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are so glad that you were satisfied with our prompt service and parking facilities. Reviews like these motivate us to continue to provide the best possible experience to all our guests. Best regards, Angiet Sinaga, General Manager
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S***l
icon-Leisure
Leisure
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8.5
/10
Reviewed 2 week(s) ago
Clean and satisfactory service.
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Accommodation's Reply
10 Nov 2025
Dear Ladies/Gentlemen, Thank you for this short but meaningful review. We are glad to know that you were satisfied with our cleanliness and service. This positive feedback encourages us to maintain and improve the quality of service at Claro Hotel. Best regards, Angiet Sinaga, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable, clean rooms, delicious food.
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Accommodation's Reply
10 Nov 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are so glad that you were satisfied with the friendliness of our staff, the comfort and cleanliness of our rooms, and the taste of our food. Reviews like these motivate us to continue to strive to provide the best service to all our guests. Best regards, Angiet Sinaga, General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The service is very satisfying👍
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Accommodation's Reply
10 Nov 2025
Dear Ladies/Gentlemen, Thank you for your compliments and positive review. We are very glad that you are satisfied with our service. Reviews like these inspire us to maintain and improve the quality of service at Claro Hotel. Best regards, Angiet Sinaga, General Manager
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Y***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Cleanliness is indeed something that supports comfort. Claro fulfills this.
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Accommodation's Reply
10 Nov 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted to know that our meticulous cleanliness contributed to your comfort throughout your stay. Feedback like these motivates us to continue maintaining the highest standards of cleanliness and service at Claro Hotel. Best regards, Angiet Sinaga, General Manager
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N***K
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good food, good facilities, friendly staff, fast service
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Accommodation's Reply
10 Nov 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted to hear that you were pleased with our food, facilities and the prompt and friendly service from our team. Reviews like these motivate us to continue providing the best possible experience to all our guests. Best regards, Angiet Sinaga, General Manager
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H***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
I tried the gym, quite various equipment
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Accommodation's Reply
10 Nov 2025
Dear Guest, Thank you for sharing your feedback. We’re delighted to know that you enjoyed our gym facilities and found the equipment selection to be varied. We truly appreciate your comments and look forward to welcoming you back for another pleasant stay. Warm regards, Anggiat Sinaga General Manager
Hero R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
everything is okay and very effective...only the price is reasonable.....😍
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Accommodation's Reply
10 Nov 2025
Dear Hero R., Thank you for your positive review and satisfactory feedback. We are delighted to hear that you enjoyed your stay at Claro Hotel. We have taken your comments regarding pricing into consideration so that we can continue to provide the best value for our guests. Best regards, Angiet Sinaga, General Manager
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