8.6
Very Good
From 11,976 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
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Bedroom (173)
Staff Friendliness (166)
Room Space (160)
Distance to City Center (156)
Accessibility (154)
Ambiance (153)
Bathroom (145)
Variety (145)
Hotel Area (144)
Taste (137)
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Traveler Reviews CLARO Makassar

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40
Customer reviews
R***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 hour(s) ago
The hotel is clean and comfortable, basically great
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Muh I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Awesome and very impressive, especially the room which is on the same level as the swimming pool so that the children can easily access the area.
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Accommodation's Reply
16 Sep 2025
Dear Sir/Madam, Thank you very much for your positive review. We are delighted to hear that your stay with your family was a memorable one. Feedback like this motivates us to continue to maintain comfort and provide valuable moments for all our guests. We look forward to welcoming you and your family back to Hotel Claro Makassar. Warm regards, Anggiat Sinaga, General Manager
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Dadang M. U.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
I was greeted very well by the reception staff, kak Hasna. She helped me went through my Traveloka order rather efficiently. The room was really spacious, but I feel like the interior design could have been better given so much left over space left unfurnished. Also, a carpeted room would be nice. Food was okay, althought there were not that many variations during my three night stay.
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Accommodation's Reply
17 Sep 2025
Dear Mr. Dadang M. U., Thank you for sharing your detailed review on Traveloka. We are delighted to hear that you were warmly welcomed by our reception staff, especially Kak Hasna, and that you found the check-in process efficient and the room spacious. We also appreciate your feedback regarding the interior design, carpeting, and the variety of food options during your stay. Your input is valuable for us to improve our facilities and services further. We look forward to welcoming you back to Hotel Claro Makassar on your next visit. Sincerely, Anggiat Sinaga. General Manager – Hotel Claro Makassar
Syamsulriyadhi S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
All services are easy and the staff are friendly, always helpful.
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Accommodation's Reply
15 Sep 2025
Dear Mr. Syamsulriyadhi S. Thank you for your appreciation. We are pleased to hear that our services are easily accessible and our team is friendly and helpful. This positive review motivates us to continue maintaining and improving the quality of our service. Best regards, Anggiat Sinaga, General Manager
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V***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Nice. Friendly. Lots of breakfast choices. Clean and strategic.
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Accommodation's Reply
15 Sep 2025
Dear Sir/Madam, Thank you for your positive review on the Traveloka app. We are very pleased to hear that you enjoyed your stay at Hotel Claro Makassar, with its friendly service, wide selection of breakfast options, and clean and strategic location. We will continue to strive to provide the best service to ensure your visit is always memorable. We look forward to welcoming you back again in the future. Sincerely, Anggiat Sinaga, General Manager – Hotel Claro Makassar
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v***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Clean, comfortable, and the hotel staff are friendly.
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, Thank you for taking the time to leave a review. We are delighted to hear that you enjoyed our cleanliness, comfort, and the friendliness of our staff during your stay. We hope this pleasant experience will make you want to return to Hotel Claro Makassar again. Best regards, Anggiat Sinaga, General Manager
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G***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Overall, it was good. The only thing was that check-in took a long time, over an hour and a half. Then, check-out was rushed, while check-in took a long time.
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F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The staff are friendly and smile a lot
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Accommodation's Reply
09 Sep 2025
Dear Sir/Madam, Thank you very much for sharing your wonderful stay at Claro Makassar. We are delighted to know that the friendliness of our staff has left a positive impression on you. We hope to welcome you back for an even more memorable experience. Sincerely, Anggiat Sinaga, General Manager
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 1 week(s) ago
Friendly and patient reception staff
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Accommodation's Reply
08 Sep 2025
Dear Sir/Madam, Thank you very much for sharing your experience staying at Hotel Claro Makassar. We are delighted to hear that our front desk team provided friendly and patient service, making your visit even more enjoyable. We will continue to strive to maintain and even improve our service to ensure every visit is always memorable. We look forward to welcoming you back to Hotel Claro. Warm regards, Anggiat Sinaga, General Manager
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Surya D. F. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Claro is one of the best hotels in Makassar. Its central location and easy access to everything make it a great choice. Furthermore, we chose Claro for this staycation because our youngest child wanted to play in the pool, and Claro is a great place for a comfortable swimming pool for children.
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Accommodation's Reply
09 Sep 2025
Dear Mr. Surya D. F. S., Thank you very much for your positive review and appreciation. We are very pleased to know that Claro Makassar was your choice due to its strategic location and swimming pool facilities that children can enjoy comfortably. This feedback motivates us to continue providing a pleasant stay experience for the whole family. Sincerely, Anggiat Sinaga, General Manager
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Wardiman
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was really nice staying here, cool and comfortable. But unfortunately the wifi was really laggy 😅 But overall everything was good.
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Accommodation's Reply
09 Sep 2025
Dear Mr. Wardiman, Thank you very much for your review and feedback. We are pleased to know that you felt comfortable and satisfied with the atmosphere and facilities. We apologize for the inconvenience regarding the WiFi connection; this will be our focus for future improvements. We look forward to welcoming you back with an even better experience. Best regards, Anggiat Sinaga, General Manager
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f***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
nice, and busy hotel, close to the city center
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Accommodation's Reply
08 Sep 2025
Dear Sir/Madam, Thank you for sharing your pleasant experience with us. We are delighted to learn that Hotel Claro's strategic location and ambiance made your visit more comfortable. We hope Hotel Claro Makassar will always be your first choice when visiting Makassar. We look forward to your next visit. Warm regards, Anggiat Sinaga, General Manager
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Muhammad A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff, especially the security guards, were very friendly. As a wheelchair user, I was well-served right up to my room, and the breakfast was delicious and varied.
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Accommodation's Reply
08 Sep 2025
Dear Sir/Madam, Thank you very much for sharing your experience staying at Hotel Claro Makassar. We are very pleased to hear that the service from our staff, especially our security team, made you feel comfortable during your stay. Your satisfaction, especially in terms of accessibility, is our top priority. We are also pleased to know that you enjoyed the breakfast we provided. This positive feedback will motivate the entire team to continue providing the best service. We look forward to welcoming you back to Hotel Claro Makassar. Warm regards, Anggiat Sinaga, General Manager
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syamsu
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Satisfied and highly recommended
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Accommodation's Reply
04 Sep 2025
Dear Sir/Madam, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Claro Hotel and recommend it. Feedback like this motivates us to continue providing the best service. Best regards, Anggiat Sinaga, General Manager
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H***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Please, the security guard on duty at the lobby door on September 3, 2025, at 11:00, improve your service excellence. Even though the situation is hectic and crowded, please control yourself and don't put on a face that wants to fight with hotel guests. I feel like I'm visiting a prisoner in prison when they ask for my room access card. Please do it with a friendly smile and be polite.
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Grace W. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's already good, please maintain it, clean rooms, complete amenities, fast service.
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Accommodation's Reply
02 Sep 2025
Dear Mrs. Grace W. D. Thank you for your positive review on the Traveloka App. We are very pleased to know that the cleanliness of the room, the completeness of the amenities, and the speed of service have provided a memorable experience during your stay. This feedback motivates us to continue to maintain the best quality of service for every guest. We look forward to welcoming you back again in the future. Sincerely, Anggiat Sinaga, General Manager
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B***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
A pleasant stay, the staff are friendly and nice.
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Accommodation's Reply
02 Sep 2025
Dear Sir/Madam, Thank you for sharing your wonderful stay with us. We are delighted to know that the hospitality and service of our staff made your visit even more memorable. This review is an encouragement for us to continue providing the best service. We look forward to welcoming you back. Sincerely, Anggiat Sinaga, General Manager
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Irma D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff are all friendly, the rooms are clean, the location is strategic, and there are free bicycles available during your stay. 😁 There's a playground and swimming pool for the kids, so everyone is happy 🥰
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Accommodation's Reply
02 Sep 2025
Dear Ms. Irma, Thank you very much for your positive review on the Traveloka App. We are pleased to know that you enjoyed the cleanliness of the room, the friendliness of the staff, and the amenities such as the free bicycles, playground, and children's pool. This feedback encourages us to continue providing a pleasant stay experience for the whole family. We look forward to your next visit! Best regards, Anggiat Sinaga, General Manager
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M***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
thankyou claro, besto hotel in makassar
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Accommodation's Reply
02 Sep 2025
Dear Sir/Madam, Thank you very much for your appreciation on the Traveloka App. We are very happy that you were satisfied with your stay at Claro. This positive review motivates us to continue providing the best service. We look forward to your next visit to Claro Makassar! Best regards, Anggiat Sinaga, General Manager
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M***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
You get what you pay for. Thank you Claro for making our family staycation memorable.
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Accommodation's Reply
02 Sep 2025
Dear Sir/Madam, Thank you very much for your positive review on the Traveloka App. We are delighted to know that your family's staycation was memorable and lived up to your expectations. This feedback motivates us to continue maintaining the quality of our services and facilities. We look forward to welcoming you back to Claro Makassar! Best regards, Anggiat Sinaga, General Manager
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Number of reviews per page
20
40