Traveloka (1,242)
8.4
Very Good
From 1,242 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.4
Location
8.5
Service and Facilites
8.5
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Staff Friendliness (53)
Bedroom (52)
Room Space (47)
Hotel Area (45)
Bathroom (43)
Accessibility (41)
Ambiance (40)
Surroundings (38)
Family Friendly (36)
Taste (35)
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Traveler Reviews New Surya Hotel
Number of reviews per page
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40
Customer reviews
NM
Noor M. W. S.
8.4
/10
Reviewed 3 week(s) ago
Check in and check out were fast, breakfast was decent, the hotel needs to be renovated to make it better.
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MI
Mohammad I. S.
10.0
/10
Reviewed 3 week(s) ago
Clean, there is a restaurant, pool, futsal, cafe...you can use a Traveloka voucher
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ay
agus y. c.
Leisure
9.7
/10
Reviewed 3 week(s) ago
Very comfortable and especially clean... breakfast also has many variations.. 👍👍👍👍👍
Just a bit far from the city
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PT
Putu T.
Transit
10.0
/10
Reviewed 4 week(s) ago
I've stayed here twice, the staff are very friendly and the atmosphere is peaceful.
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k***n
9.4
/10
Reviewed 4 week(s) ago
Friendly staff. Clean rooms. Comfortable. Spacious parking.
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CB
Cicuk B.
Business
9.7
/10
Reviewed 4 week(s) ago
Fast service, friendly staff, calm atmosphere, overall great 👍👍👍
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Mr. Cicuk Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination to stay, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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NF
Nurullaili F.
8.8
/10
Reviewed 4 week(s) ago
Kamar masih belum ready pada saat datang jam 4 lewat. Untungnya tidak terlalu lama. Dari 5 kamar tipe standard, 1 kamar terlalu lembab, sehingga saya minta ditukar. Ukuran kasur terlalu besar shg ruang untuk solat menjadi terbatas.
Untuk kolam renang cukup besar dan ada kolam anak.
1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Sir/Madam, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination for staying, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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F***X
10.0
/10
Reviewed 5 week(s) ago
2 nights in room 325 + 326... Check in around 20.00+.... 326 room AC was only blowing, called the front office, the technician came, the outdoor was fixed, the AC could be cold after 1 hour.... Thank you NEW SURYA technician... Second time staying here because visiting family... Swimming pool is OK, children can swim comfortably...
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Accommodation's Reply
04 Jul 2025
Dear Sir/Madam, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination for staying, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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Y***n
Business
8.1
/10
Reviewed 5 week(s) ago
we were just directed to the room and told to look for it ourselves...
this is the first time we have been told to look for the room ourselves
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S***y
Leisure
8.5
/10
Reviewed 6 week(s) ago
The hotel is comfortable and you can park right in front of the room, so you don't have to bother carrying your stuff.
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Accommodation's Reply
03 Jul 2025
Dear Sir/Madam, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination for staying, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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SH
Syauqi H.
Business
8.7
/10
Reviewed 6 week(s) ago
the ac in room 450 cannot be set. wifi is very slow.
over all the room is clean and comfortable
in sha allah will come here again
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Accommodation's Reply
04 Jul 2025
Dear Sir/Madam, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination for staying, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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D***y
Staycation
9.1
/10
Reviewed 6 week(s) ago
nice room, spacious, clean and comfortable
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Accommodation's Reply
04 Jul 2025
Dear Sir/Madam, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination for staying, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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M***s
8.5
/10
Reviewed 6 week(s) ago
The hotel is clean, but the service is a bit late, especially when checking in, we arrived at 12, the receptionist said we could only check in at 14:00, then we waited in the hotel lobby until 14:00, but when we checked in at 14:00, the information from the receptionist was that the room was not ready yet, it was still being cleaned, then we could only enter at 15:30. So maybe for the cleanliness section, the manpower needs to be added, it's a pity that the receptionist was complained about by many people, thank you, hopefully it can be used as an evaluation material for improvement.
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Accommodation's Reply
04 Jul 2025
Dear Sir/Madam, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination to stay, you are also willing to take the time to provide a review. Regarding check-in hours, it is certainly our focus, especially during high season conditions, we inform guests that there will be a delay in check-in hours, but for guests who make reservations through OTA, we have difficulty because we do not know each other's contact. For the next booking, you can contact New Surya Hotel Banyuwangi directly. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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TG
Twinkling G.
9.4
/10
Reviewed 8 week(s) ago
The Garden suite was exactly what we needed. Very spacious and clean room and quaint little garden. I will make sure to always choose this type of room whenever I visit Banyuwangi and stay at New Surya!
1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Mr./Mrs. Twinkling G
Warm Greetings from New Surya Hotel Banyuwangi. Thank you for Choosing New Surya Hotel Banyuwangi for stay. Glad to know you enjoyed the facilities and services that we provide. We hope to continue providing memorable experiences for all my customer. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Best Regards, New Surya Hotel Management
P***i
Leisure
9.1
/10
Reviewed 8 week(s) ago
friendly staff, clean rooms, hotel close to city and beach access, good service, swimming pool is also very clean.
next time can stay here again 😁
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Accommodation's Reply
04 Jul 2025
Dear Sir/Madam, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination for staying, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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m***i
Business
10.0
/10
Reviewed 9 week(s) ago
The hotel is very clean and comfortable.
There are many choices of food at breakfast.
The staff are very friendly and fast response.
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination for staying, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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K***a
Transit
9.7
/10
Reviewed 10 week(s) ago
Very friendly staff and close to the city
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1 people find it helpful
Accommodation's Reply
01 Jun 2025
Dear Sir/Madam, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination for staying, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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CB
Cicuk B.
Business
10.0
/10
Reviewed 10 week(s) ago
Friendly service, clean and quiet atmosphere. Awesome 👍🏼
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Accommodation's Reply
01 Jun 2025
Dear Mr. Cicuk, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination to stay, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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Dithio
Staycation
10.0
/10
Reviewed 11 week(s) ago
The service with the hotel staff and employees is very friendly and very good. Comfortable environment, food is very varied and delicious. Next time I go to Banyuwangi again, I will return to this new Surya hotel.
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Accommodation's Reply
19 May 2025
Dear Mr. Dithio, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination to stay, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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CB
Cicuk B.
Business
10.0
/10
Reviewed 11 week(s) ago
Comfortable place, great service
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr. Cicuk, Warm greetings from New Surya Hotel Banyuwangi, we would like to thank you for choosing New Surya Hotel Banyuwangi as your destination to stay, and for taking the time to provide a review. We are pleased to know that you enjoyed the services and facilities we provide. We strive to continue to provide a memorable stay experience. We look forward to welcoming you back to New Surya Hotel Banyuwangi. Sincerely, Management of New Surya Hotel Banyuwangi
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Number of reviews per page
20
40
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