Dear Mrs. Dewi, Warmest Greetings from Harris Hotel & Conventions Denpasar. Thank you for visiting our hotel and your review is very important to maintain our service standards. We always put our guests' needs first and think about how to improve ourselves every time to meet the expectations of every guest who stays with us. Please accept our sincere regrets for any inconvenience caused. As a start, we have discussed with management to ensure appropriate measures are taken to further improve the quality of service. Once again, thank you for your review and we look forward to welcoming you back to Harris Hotel & Conventions Denpasar in the near future. Best regards, Komang Agus Kurniawan, Front Office Manager