Hermes Palace Hotel Banda Aceh

Explore Hermes Palace Hotel Banda Aceh
8.4
Very Good
From 2,690 reviews
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Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.5

Service and Facilites

8.3

People often mention about Hermes Palace Hotel Banda Aceh
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Bedroom (20)
Distance to City Center (18)
Ambiance (18)
Room Space (18)
Hotel Area (17)
Accessibility (16)
Surroundings (15)
Staff Friendliness (15)
Bathroom (15)
Taste (14)
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Traveler Reviews Hermes Palace Hotel Banda Aceh

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40
Customer reviews
S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
The hotel is strategically located, the facilities are sufficient, only the food at breakfast is not warm..
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TAUFIQURRACHMAN S.
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Business
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8.5
/10
Reviewed 7 week(s) ago
Extended my stay for one night from the previous day. I just found out that the hotel provides a shuttle for dawn prayers to the Baiturrahman Grand Mosque. I wish they could have informed me verbally, in addition to the banner in the lobby. Towels and a bath mat were provided for tonight. It seems I forgot the one from the previous night. The soap for the shower is still the same round soap as the one for the sink. The shampoo is a tube. The breakfast menu is not very varied, and I ordered an omelet at the egg corner, but after a long time I still didn't get what I ordered, so I was forced to leave the restaurant to get to the airport.
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Accommodation's Reply
03 Oct 2025
"Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for choosing Hermes Palace Hotel Banda Aceh as your second home. We are very pleased to receive positive feedback and hope to continue improving in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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TAUFIQURRACHMAN S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
It felt a bit lacking in the feel of a 5-star hotel. Certain amenities like a swimming pool, gym, playground, etc. were indeed present, but I felt a lack of the luxury and details common in other 5-star hotels I've visited. For example, this was my first time staying in a 5-star hotel; the shower gel was the same as the sink soap, a flat, round bar. I didn't find any towels or bath mats on my first day. I thought the hotel's standards were different than in other cities. The hallway in front of my room felt dull and dim, lacking a sense of luxury. I booked a room with a king bed, but it wasn't available, so I ended up staying in a room with two single beds. Well, that's probably because it's peak season. The hotel's location is quite remote. The view from the hotel window is also unimpressive. The breakfast menu lacked variety and didn't meet expectations, as it didn't serve any Acehnese cuisine at all.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
"Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for choosing Hermes Palace Hotel Banda Aceh as your second home. We are very pleased to receive positive feedback and hope to continue improving in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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L***a
icon-Leisure
Leisure
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8.8
/10
Reviewed 10 week(s) ago
The rooms are spacious and comfortable, the swimming pool is quite pleasant, the food is varied and tastes quite good.
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Accommodation's Reply
27 Sep 2025
"Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for choosing Hermes Palace Hotel Banda Aceh as your second home. We are very pleased to receive positive feedback and hope to continue improving our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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W***o
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10.0
/10
Reviewed 15 week(s) ago
Very very recommended if you want to visit Aceh
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Accommodation's Reply
27 Sep 2025
"Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very pleased to receive positive feedback and hope to continue improving our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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N***r
icon-Staycation
Staycation
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8.1
/10
Reviewed 18 week(s) ago
The rooms and food seem to need to be upgraded again. The receptionist is not very friendly in serving guests. There are many things that need to be improved. The breakfast is not very varied, unlike other five-star hotels.
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2 people find it helpful
Accommodation's Reply
19 Jul 2025
Dear Mrs. Niar Susanti. "Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for choosing Hermes Palace Hotel Banda Aceh as your second home. We are very happy to receive positive feedback and hope to continue improving our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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Oslan M.
icon-Business
Business
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8.5
/10
Reviewed 19 week(s) ago
Pretty good, recommended, highly recommended service
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Accommodation's Reply
19 Jul 2025
Dear Mr. Oslan. "Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for choosing Hermes Palace Hotel Banda Aceh as your second home. We are very happy to receive positive feedback and hope to continue improving our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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Paniel F. S.
icon-Leisure
Leisure
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8.8
/10
Reviewed 19 week(s) ago
It was a pleasant stay but the rooms need some renovation to be in line with its 5 star class.
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+4
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Accommodation's Reply
19 Jul 2025
Dear Mr. Paniel F. S-SSWarmest Greetings from Hermes Palace Hotel Banda Aceh-AcehThank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very pleased to receive positive feedback and hope to continue improving our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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P***l
icon-Leisure
Leisure
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9.7
/10
Reviewed 20 week(s) ago
For a 5 star hotel the rooms are in need of renovation.. other than that it's ok
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+5
1 people find it helpful
Accommodation's Reply
19 Jul 2025
Dear Mr. Paniel F. S-SSWarmest Greetings from Hermes Palace Hotel Banda Aceh-AcehThank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very pleased to receive positive feedback and hope to continue improving our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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s***i
icon-Business
Business
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10.0
/10
Reviewed 23 week(s) ago
Great service, spacious room.
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1 people find it helpful
Accommodation's Reply
14 Jun 2025
Dear Ibu Suci."Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
good. recommended for those who stay.. for those who have activities or who visit banda aceh. can be an option
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Accommodation's Reply
14 Jun 2025
Dear Mr. Paul."Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
According to reality and solid in its service.
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Accommodation's Reply
14 Jun 2025
Dear Mrs. Izzatul,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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Margaretha T. D. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
nice hotel, clean, comfortable and delicious food
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Accommodation's Reply
19 Jul 2025
Dear Mrs. Margaretha T. D. A-A Warm Greetings from Hermes Palace Hotel Banda Aceh-Aceh Thank you for choosing Hermes Palace Hotel Banda Aceh as your second home. We are very pleased to receive positive feedback and hope to continue improving our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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Sugianto
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
Unfriendly service, no problem solving. Already married, asked for husband and wife ID cards but asked for marriage certificate again. Even though they brought 3 children, they didn't believe that they were married, asked to show their wedding photo again, we also showed the photo, they still didn't believe it. Crazy, right? Incidentally, they didn't scan their marriage certificate, because they usually don't ask for strange things like that when staying there, there was no smile at all from the service.
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Accommodation's Reply
24 May 2025
Dear Mr. Sugianto,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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Bonny A. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Comfortable, clean and safe. Hopefully always the best.
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Accommodation's Reply
17 May 2025
Dear Mr. Bonny A. W.,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best Regards,. Budi Syaiful. General Manager
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titi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The hallway smells bad, it needs fragrance.
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1 people find it helpful
Accommodation's Reply
17 May 2025
Dear Ibu Titi,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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A***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 27 week(s) ago
mantap keren pokoknya, no no
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Accommodation's Reply
17 May 2025
Dear Mr. Abdul Razak,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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Z***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 28 week(s) ago
The reception service is not good. Not polite.
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1 people find it helpful
Accommodation's Reply
17 May 2025
Dear Mr. Zaini Bakri,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best Regards,. Budi Syaiful. General Manager
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S***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Good and worth living in again.
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Accommodation's Reply
09 May 2025
Dear Sir/Madam,"Warm greetings from Hermes Palace Hotel Banda Aceh. Thank you for choosing Hermes Palace Hotel Banda Aceh as your second home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The distance to the train to the city is also very close. Easy to access and good service. Food is also good. The bedroom is clean and comfortable.
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Accommodation's Reply
03 May 2025
Dear Sir/Madam,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Yours sincerely,. Budi Syaiful. General Manager
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Number of reviews per page
20
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