Traveloka (2,646)
8.3
Very Good
From 2,646 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.3
Location
8.5
Service and Facilites
8.3
People often mention about Hermes Palace Hotel Banda Aceh
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Ambiance (14)
Bedroom (14)
Room Space (13)
Distance to City Center (11)
Staff Friendliness (11)
Hotel Area (11)
Accessibility (10)
Bathroom (10)
Taste (10)
Surroundings (9)
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Traveler Reviews Hermes Palace Hotel Banda Aceh
Number of reviews per page
20
40
Customer reviews
BA
Bonny A. W.
10.0
/10
Reviewed 2 day(s) ago
Comfortable, clean and safe. Hopefully always the best.
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titi
Staycation
8.5
/10
Reviewed 4 day(s) ago
The hallway smells bad, it needs fragrance.
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A***l
8.2
/10
Reviewed 5 day(s) ago
mantap keren pokoknya, no no
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Z***i
5.0
/10
Reviewed 7 day(s) ago
The reception service is not good. Not polite.
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S***r
9.4
/10
Reviewed 1 week(s) ago
Good and worth living in again.
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Accommodation's Reply
09 May 2025
Dear Sir/Madam,"Warm greetings from Hermes Palace Hotel Banda Aceh. Thank you for choosing Hermes Palace Hotel Banda Aceh as your second home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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A***a
10.0
/10
Reviewed 3 week(s) ago
The distance to the train to the city is also very close. Easy to access and good service. Food is also good. The bedroom is clean and comfortable.
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Accommodation's Reply
03 May 2025
Dear Sir/Madam,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Yours sincerely,. Budi Syaiful. General Manager
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ra
ricco a.
Leisure
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was very helpful when I checked in with my family.
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Accommodation's Reply
24 Apr 2025
Dear Mr. Ricco,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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T***u
9.1
/10
Reviewed 5 week(s) ago
Good. Service is good. Room facilities need to be improved. Overall very good.
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Accommodation's Reply
24 Apr 2025
Dear Sir/Madam,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best Regards, Budi Syaiful. General Manager
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A***e
Leisure
8.7
/10
Reviewed 6 week(s) ago
If I'm not mistaken, 5 star hotels have complete shampoo and toiletries. Except for liquid soap. We were only given bar soap. I don't understand the philosophy yet.
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1 people find it helpful
Accommodation's Reply
12 Apr 2025
Dear Sir/Madam,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best Regards, Budi Syaiful. General Manager
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G***t
Business
9.6
/10
Reviewed 6 week(s) ago
The room is clean, the staff is helpful, overall is okay staying here
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Accommodation's Reply
12 Apr 2025
Dear Mr / Mrs,
Thank you for staying with us and sharing your feedback on the guest comments.
We are to glad that you overall enjoy your stay with us.
Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh
Best regard,
Budi Syaiful
General Manager
G***t
10.0
/10
Reviewed 8 week(s) ago
Overall very good. A little note to pay attention to the cleanliness of the room because the floor is full of carpet (to avoid animals in the room environment).
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1 people find it helpful
Accommodation's Reply
28 Mar 2025
Dear Sir/Madam,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best Regards, Budi Syaiful. General Manager
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Sheikh K. A.
Business
8.2
/10
Reviewed 13 week(s) ago
First stay at Hermes. Not bad at all but not really 5 star.
2 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Mr. Sheikh K. A,
Thank you for staying with us and sharing your feedback on the guest comments.
We are to glad that you overall enjoy your stay with us.
Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh
Best regard,
Budi Syaiful
General Manager
Sheikh K. A.
Business
9.1
/10
Reviewed 13 week(s) ago
Very nice hotel except for the hot water and water pressure.
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D
Dasrulsyah
Leisure
8.7
/10
Reviewed 14 week(s) ago
The bathroom is difficult to perform ablution, you have to lift your feet to the sink
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Accommodation's Reply
15 Feb 2025
Dear Mr. Dasrulsyah,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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MUNTASIR
8.8
/10
Reviewed 19 week(s) ago
Hotel staff are very friendly and very helpful during check-in and check-out. Thank you for your service.
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1 people find it helpful
Accommodation's Reply
04 Feb 2025
Dear Mr. Muntasir,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best regards, Budi Syaiful. General Manager
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N***r
Leisure
9.7
/10
Reviewed 19 week(s) ago
The staff friendly. Easy check in/check out.
1 people find it helpful
F***l
Business
10.0
/10
Reviewed 24 week(s) ago
When I go to Aceh, I always stay there
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Accommodation's Reply
23 Dec 2024
Dear Mr. Teuku Faisal,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best Regards,. Budi Syaiful. General Manager
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T***h
Business
10.0
/10
Reviewed 25 week(s) ago
Comfortable and safe, the atmosphere is calming, suitable for bringing the family on vacation.
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Teuku S.
Medical
8.2
/10
Reviewed 25 week(s) ago
clean room. but for the standard and price of five stars it is not yet met, because the food does not have many variations. the temperature of the lobby and restaurant is not cool. with a room price of up to 1 million it is not appropriate.
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Accommodation's Reply
05 Dec 2024
Dear Mr. Teuku S,"Warm Greetings from Hermes Palace Hotel Banda Aceh"Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best Regards,. Budi Syaiful. General Manager
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Tarmizi T.
Staycation
10.0
/10
Reviewed 26 week(s) ago
This hotel is strategically located in the city center, in front of it there is a culinary center, the staff are friendly especially the front desk, the food is delicious and it is also close to government offices which makes it easy to deal with related Dunas.
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Accommodation's Reply
05 Dec 2024
Dear Mr. Tarmizi, "Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for choosing Hermes Palace Hotel Banda Aceh as your Second Home. We are very happy to receive positive feedback and hope to continue to improve our facilities and services in the future. We look forward to welcoming you and your family back to Hermes Palace Hotel Banda Aceh. Best Regards,. Budi Syaiful. General Manager
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Number of reviews per page
20
40
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