Overall Ratings & Reviews Susan Spa & Resort

All the staff are friendly, there are lots of activities that kids love, the atmosphere is cool... makes you feel at home.

The atmosphere is serene, suitable for a staycation... The distance to the town square is also close... There is a cafe next to the hotel, the food is delicious, the atmosphere is also comfortable, the price is a bit pricey but because the food is delicious and the view is nice, it's ok.

Stayed for 3 days 2 nights, took the villa. Check in around 23.00, was directed straight to the room, no need to go to the lobby reception again. All staff & security are friendly. In front of the room is a large garden. Can feed animals too. There are horses but my kids couldn't ride because they didn't get tickets when checking in. The horse keeper said they should have gotten tickets for horse riding, but maybe because check-in was at night so they weren't given them. For feeding animals that don't have tickets, you can buy them on the spot. Only 10 thousand per basket. The room is spacious, you also get complementary drinks. Towels, soap, shampoo are all available. There are 4 bathrooms so there won't be any fighting over them. There are 4 bedrooms on the ground floor, 4 on the upper floor. All are clean, comfortable to sleep in, not itchy. The breakfast menu is varied. The taste is quite good. There is free ice cream too. The road access is not too difficult, just uphill. One day if I go to Semarang, I will stay here again.

A pleasant holiday atmosphere

facilities do not match the price paid. - req twin given king - view parking lot - mineral water empty. told to get it yourself in the corridor - slipper only get 1 - refrigerator makes noise, already fixed by technician but still makes noise - breakfast is equivalent to 3 stars: taste B only. less varied. protein only sausage and fish fillet. the restaurant area is also small - playground is not maintained, stuffy and hot - get a room separate from the main building. so from the lobby out told to walk alone without being escorted. the service is like a non-star hotel. + hot water swimming pool, but not too big. make sure to wear a swimsuit... + there is a mini zoo. can play with birds + bedroom ok, but bathroom narrow

First time staying here, the place is clean and cool, the room is also spacious, the hotel staff service is good, the food is also varied, coincidentally when I went there, the warteg corner was being launched and that cured my longing for mother's cooking, the location of the hotel is also easy to access.

The hotel is comfortable, the air is fresh, the service is friendly, and the food in the restaurant has a lot of variety.

The location has a great view, the place is friendly, there are lots of spots for kids.

My room for the price I paid was not worth the quality and standard of the room and bathroom and TV and others. Going up to the room on the 2nd floor had to go up the stairs, even though I had to carry a suitcase. The room had no view whatsoever.

A very pleasant experience

Mountain atmosphere with beautiful views, suitable for a moment of refreshing from the noise of the city.

Always stay here when I'm in Bandungan area. This is the best hotel in Bandungan area

The service is friendly and helpful from all the staff. The room is also comfortable, fragrant and clean, the food is also delicious, without any gaps. If there is business or vacation here, I will definitely come back.

fun, friendly service, comfortable atmosphere, the kids are happy, want to go to Susan Resort again.

For the room is extraordinarily spacious and clean and fragrant one king bed 2 twins so For one family it is very comfortable the location around the hotel is quiet and comfortable and the air is cool For breakfast there is quite a lot don't be afraid of running out of food from Majapahit era food to the present era ready all curious so try staying here what makes me interested again there is a kavel For weddings maybe you want to have a blessing again you can try it cool next time if you go to Bandungan you will definitely stay here again

The view is very nice among the mountains and family friendly

I will come back again with my darling.

the place is very comfortable, cool and peaceful

The staff is very responsive. For example, if we ask or request something.

The room was a bit dirty and dusty. There were ants on the bed. Parked the car in front of the renovated room, resulting in the front hood being splashed with paint. Wanted to complain but already checked out