8.4
Very Good
From 3,386 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Cititel Hotel
All
Distance to City Center (58)
Bedroom (55)
Ambiance (51)
Staff Friendliness (49)
Bathroom (44)
Room Space (42)
Accessibility (38)
Family Friendly (37)
Taste (37)
Variety (37)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Cititel Hotel

Number of reviews per page
20
40
Customer reviews
P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
My favorite accommodation when I'm in Pekanbaru
Translated by Google Icon
See original
Find this review helpful?
P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Close access and very affordable prices
Translated by Google Icon
See original
Find this review helpful?
A***L
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good hotel, clean rooms, close to Annur Mosque, definitely recommended
Translated by Google Icon
See original
Find this review helpful?
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The service is friendly, the rooms are clean, and the prices are also affordable.
Translated by Google Icon
See original
Find this review helpful?
Advent T. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Nice accommodation, suitable for families, comfortable and good
Translated by Google Icon
See original
1 people find it helpful
S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I got a room with a bathroom that wasn't very good. I'd like to ask for the bathroom floor in room 203 to be repaired in the future.
Translated by Google Icon
See original
Find this review helpful?
Z***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 4 week(s) ago
My experience sleeping in that hotel, the TV was broken, the Wi-Fi network was very, very bad. There was no sound quality, it could still be heard from outside the room.
Translated by Google Icon
See original
1 people find it helpful
n***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is nice, it's close to everywhere because it's in the city center, great.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
The TV remote doesn't have a cover to cover the batteries, and the TV doesn't work. I've stayed here many times, but why is it always like this? The doormat is worn and torn, and I forgot to take a photo. The room is under renovation, so the construction workers are walking around in the corridor, making it uncomfortable and the noise of the construction is in front of the room. Why not close off one floor when renovations are underway? Hopefully, this hotel can improve.
Read More
Translated by Google Icon
See original
1 people find it helpful
A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very responsive in helping
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
Translated by Google Icon
See original
A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The Wi-Fi is not smooth, the TV channels often cut out
Translated by Google Icon
See original
Find this review helpful?
E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
No microwave, no water heater for drinks, free refill water
Find this review helpful?
Yedam T.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
Everything was fine, except the blanket was torn, and the mattress and pillows were stained. There was no hot water either. Other than that, it was fine.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Mr. Yedam, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any shortcomings and issues. We hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
Translated by Google Icon
See original
Profile Picture
Joko P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very comfortable, friendly service
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Mr. Joko, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
Translated by Google Icon
See original
S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Everything was great. I'll try their breakfast next time.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
An okay hotel. Haven't stayed here in a while. Upgrade!
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
Translated by Google Icon
See original
wiwin a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The sahur was delicious, the staff was friendly, the room was nice and spacious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Apr 2026
Dear Mr./Ms. Vivian, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
Translated by Google Icon
See original
a***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 9 week(s) ago
There was lipstick on the provided glass. The toilet flush wasn't working properly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
Translated by Google Icon
See original
R***O
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
good, the staff are friendly and the environment is very clean,
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
Translated by Google Icon
See original
D***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Awesome, I'll stay here often
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
Translated by Google Icon
See original
Number of reviews per page
20
40