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Traveler Reviews Cititel Hotel
Number of reviews per page
20
20
40
40
Customer reviews
p***i
Leisure
8.8
/10
Reviewed 5 day(s) ago
There were no tissues or trash cans in the room. They were only provided in the bathroom, and the TV wouldn't turn on, but the place was comfortable and safe.
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F***n
9.4
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly and the service is good.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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S***i
9.4
/10
Reviewed 3 week(s) ago
The main thing is good.. I don't get bored checking in here.. keep it up
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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I***A
10.0
/10
Reviewed 3 week(s) ago
Very comfortable, friendly staff, close to the city center, and the hotel room rates are quite cheap.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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J***i
9.4
/10
Reviewed 4 week(s) ago
As for the food, please pay more attention because it's really, really bad, especially the fried rice. I don't know what kind of rice it is; the rice is so big, it tastes weird and unpleasant. As for the bread, please don't use that kind of jam; it tastes really fake. The room was clean, tidy, and comfortable.
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1 people find it helpful
Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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ll
laung l.
9.7
/10
Reviewed 4 week(s) ago
Very cool guys, no regrets staying here.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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K***a
10.0
/10
Reviewed 4 week(s) ago
Everything is good and nice, next time I will stay here again.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Verified Traveler
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and the rooms are clean.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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s***a
9.4
/10
Reviewed 6 week(s) ago
All good and steady... Will be back again
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
10.0
/10
Reviewed 7 week(s) ago
My favorite accommodation when I'm in Pekanbaru
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
10.0
/10
Reviewed 7 week(s) ago
Close access and very affordable prices
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***L
Business
10.0
/10
Reviewed 9 week(s) ago
Good hotel, clean rooms, close to Annur Mosque, definitely recommended
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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R***i
Leisure
8.8
/10
Reviewed 10 week(s) ago
The service is friendly, the rooms are clean, and the prices are also affordable.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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AT
Advent T. A.
Leisure
8.5
/10
Reviewed 11 week(s) ago
Nice accommodation, suitable for families, comfortable and good
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Advent T.A., Thank you for choosing Cititel Hotel Pekanbaru as your accommodation and for your feedback. We hope to welcome you back soon and provide an even better experience. Sincerely, Cititel Hotel Pekanbaru
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S***i
9.4
/10
Reviewed 11 week(s) ago
I got a room with a bathroom that wasn't very good. I'd like to ask for the bathroom floor in room 203 to be repaired in the future.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Z***i
5.3
/10
Reviewed 11 week(s) ago
My experience sleeping in that hotel, the TV was broken, the Wi-Fi network was very, very bad. There was no sound quality, it could still be heard from outside the room.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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n***a
10.0
/10
Reviewed 11 week(s) ago
The hotel is nice, it's close to everywhere because it's in the city center, great.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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F***a
Staycation
8.3
/10
Reviewed 12 week(s) ago
The TV remote doesn't have a cover to cover the batteries, and the TV doesn't work. I've stayed here many times, but why is it always like this? The doormat is worn and torn, and I forgot to take a photo. The room is under renovation, so the construction workers are walking around in the corridor, making it uncomfortable and the noise of the construction is in front of the room. Why not close off one floor when renovations are underway? Hopefully, this hotel can improve.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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A***e
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is very responsive in helping
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***d
Staycation
8.8
/10
Reviewed 12 week(s) ago
The Wi-Fi is not smooth, the TV channels often cut out
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel