Zest Jemursari by Swiss-Belhotel International
Explore Zest Jemursari by Swiss-Belhotel International
Overall Ratings & Reviews Zest Jemursari by Swiss-Belhotel International
Traveloka (9,050)
Other sources (16)
8.4
Very Good
From 9,050 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.4
Meal
8.0
Location
8.5
Service and Facilites
8.4
People often mention about Zest Jemursari by Swiss-Belhotel International
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Staff Friendliness (63)
Bedroom (59)
Ambiance (56)
Bathroom (54)
Hotel Area (54)
Accessibility (43)
Surroundings (41)
Room Space (38)
Wifi (37)
Distance to City Center (36)
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Traveler Reviews Zest Jemursari by Swiss-Belhotel International
Number of reviews per page
20
40
Customer reviews
Verified Traveler
9.1
/10
Reviewed 4 week(s) ago
Hotel is good and decent but the lobby is still under renovation.
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Verified Traveler
Business
9.1
/10
Reviewed 5 week(s) ago
A favorite hotel in Surabaya, I always stay here. Keep up the quality of service and comfort.
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A***a
10.0
/10
Reviewed 6 week(s) ago
Highly recommended, there are lots of fast food places near the hotel.
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AM
Abadi M.
Leisure
10.0
/10
Reviewed 6 week(s) ago
September 2025 under renovation.
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Verified Traveler
Business
6.5
/10
Reviewed 7 week(s) ago
The hotel is currently renovating the lobby area so it is very uncomfortable for the waiting room and quite noisy with the workers doing the renovations.
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Accommodation's Reply
03 Oct 2025
Dear Guest, Thank you for choosing Hotel Zest Jemursari Surabaya and for taking the time to rate our page. On behalf of the management, we apologize for any inconvenience you may have experienced during the lobby renovation. This project is being undertaken to improve the comfort and facilities for future guests. We greatly appreciate your understanding and patience, and we look forward to welcoming you back to a more comfortable and updated lobby. Best regards, Hotel Zest Jemursari Surabaya Management.
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R***A
10.0
/10
Reviewed 7 week(s) ago
A pleasant place to stay and easy access to everywhere.
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Accommodation's Reply
01 Oct 2025
Dear Guest, Thank you for your wonderful compliment. It is an honor for us that Hotel Zest Jemursari Surabaya was your top choice during your vacation. Your satisfaction is our motivation to continue providing the best service. We look forward to welcoming you back to Hotel Zest Jemursari Surabaya. Warm regards, Hotel Zest Jemursari Surabaya Management.
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S***o
8.0
/10
Reviewed 10 week(s) ago
For friendly staff, security is also on set service, cleanliness is very good, it is worth repeating orders.
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Accommodation's Reply
01 Oct 2025
Dear Guest, Thank you for your wonderful compliment. It is an honor for us that Hotel Zest Jemursari Surabaya was your top choice during your vacation. Your satisfaction is our motivation to continue providing the best service. We look forward to welcoming you back to Hotel Zest Jemursari Surabaya. Warm regards, Hotel Zest Jemursari Surabaya Management.
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IC
Intan C. V. H.
Staycation
8.5
/10
Reviewed 14 week(s) ago
It was enough to make you comfortable during your holiday in Surabaya, it was perfect that there was a hairdryer. The AC was really cold, the room was clean... but unfortunately for the hotel slippers, you had to ask for them first before they gave you them.
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Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you were satisfied with our room. We hope to welcome you back to Hotel Zet Jemursari Surabaya in the future. Warm regards, Hotel Zest Jemursari Surabaya Management.
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indra g. d.
Business
9.4
/10
Reviewed 15 week(s) ago
near the elevator. so it's a bit noisy.
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Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for choosing Hotel Zest Jemursari Surabaya and for taking the time to rate us on our page. On behalf of the management, we apologize for any inconvenience during your stay. We hope that Hotel Zest Jemursari Surabaya will continue to be your preferred choice of accommodation. Warm regards, Hotel Zest Jemursari Surabaya Management.
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YH
Yudi H.
10.0
/10
Reviewed 17 week(s) ago
late check out flexibility
closed to any public facility
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam Yudi H.,
We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team.
That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya.
Best regards,
Management Zest Jemursari Surabaya
H***h
Business
8.8
/10
Reviewed 18 week(s) ago
upgraded to the newer version of their standard room. not very soundproof. the room is quite small, but it’s enough to do our prayers. the breakfast also enjoyable with their various options and tasteful. it’s a great option for transit/business hotel.
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Accommodation's Reply
20 Jul 2025
Dear Customer,
We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team.
That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya.
Best regards,
Management Zest Jemursari Surabaya
a***n
Business
10.0
/10
Reviewed 19 week(s) ago
Ok, not bad, stayed 2 times, not bad
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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A***y
9.4
/10
Reviewed 22 week(s) ago
Nice place. Totally worth it. The room is comfortable.
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Accommodation's Reply
22 Jun 2025
Dear Customer, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all teams. Therefore, we continue to strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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ok
okky k. n.
Business
9.4
/10
Reviewed 23 week(s) ago
Not too far from the airport and lots of places to eat around.
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Accommodation's Reply
22 Jun 2025
Dear Mr. / Mrs. Okky to n. We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all teams. Therefore, we continue to strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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Nova W.
Business
10.0
/10
Reviewed 25 week(s) ago
Good place and convenient. Close to places to eat and in the city center.
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Accommodation's Reply
22 Jun 2025
Dear Mr. / Mrs. Nova W, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all teams. Therefore, we continue to strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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D***y
Business
8.1
/10
Reviewed 27 week(s) ago
The room is quite comfortable although not very spacious, parking access must be through the front door and lift access is limited, service is ok and there are food stalls in front of the lobby.
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive such positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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L***g
Staycation
10.0
/10
Reviewed 27 week(s) ago
Very comfortable. And also many restaurants and convenience stores nearby. Just a 2-minute walk.
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Accommodation's Reply
20 Jul 2025
Dear Customer,
We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team.
That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya.
Best regards,
Management Zest Jemursari Surabaya
J***i
Staycation
10.0
/10
Reviewed 27 week(s) ago
The place is clean, the hotel staff is friendly.
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive such positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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A***s
Business
8.5
/10
Reviewed 31 week(s) ago
the hotel staff service is very friendly
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive such positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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S***t
Medical
8.2
/10
Reviewed 31 week(s) ago
The room and toilet are clean but not very soundproof, the AC is cold, strategic location, the staff are friendly, check in/out takes a bit of time.
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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Number of reviews per page
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