Overall Ratings & Reviews Zest Jemursari by Swiss-Belhotel International
Explore Zest Jemursari by Swiss-Belhotel International
Traveloka (9,032)
Other sources (16)
8.4
Very Good
From 9,032 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.4
Meal
8.0
Location
8.5
Service and Facilites
8.3
People often mention about Zest Jemursari by Swiss-Belhotel International
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Staff Friendliness (60)
Bedroom (56)
Ambiance (53)
Bathroom (53)
Hotel Area (53)
Accessibility (42)
Surroundings (38)
Room Space (37)
Distance to City Center (36)
Wifi (36)
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Traveler Reviews Zest Jemursari by Swiss-Belhotel International
Number of reviews per page
20
40
Customer reviews
R***A
10.0
/10
Reviewed 4 day(s) ago
A pleasant place to stay and easy access to everywhere.
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S***o
8.0
/10
Reviewed 3 week(s) ago
For friendly staff, security is also on set service, cleanliness is very good, it is worth repeating orders.
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IC
Intan C. V. H.
Staycation
8.5
/10
Reviewed 7 week(s) ago
It was enough to make you comfortable during your holiday in Surabaya, it was perfect that there was a hairdryer. The AC was really cold, the room was clean... but unfortunately for the hotel slippers, you had to ask for them first before they gave you them.
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Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you were satisfied with our room. We hope to welcome you back to Hotel Zet Jemursari Surabaya in the future. Warm regards, Hotel Zest Jemursari Surabaya Management.
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indra g. d.
Business
9.4
/10
Reviewed 8 week(s) ago
near the elevator. so it's a bit noisy.
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Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for choosing Hotel Zest Jemursari Surabaya and for taking the time to rate us on our page. On behalf of the management, we apologize for any inconvenience during your stay. We hope that Hotel Zest Jemursari Surabaya will continue to be your preferred choice of accommodation. Warm regards, Hotel Zest Jemursari Surabaya Management.
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YH
Yudi H.
10.0
/10
Reviewed 10 week(s) ago
late check out flexibility
closed to any public facility
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam Yudi H.,
We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team.
That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya.
Best regards,
Management Zest Jemursari Surabaya
H***h
Business
8.8
/10
Reviewed 11 week(s) ago
upgraded to the newer version of their standard room. not very soundproof. the room is quite small, but it’s enough to do our prayers. the breakfast also enjoyable with their various options and tasteful. it’s a great option for transit/business hotel.
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Accommodation's Reply
20 Jul 2025
Dear Customer,
We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team.
That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya.
Best regards,
Management Zest Jemursari Surabaya
a***n
Business
10.0
/10
Reviewed 12 week(s) ago
Ok, not bad, stayed 2 times, not bad
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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A***y
9.4
/10
Reviewed 15 week(s) ago
Nice place. Totally worth it. The room is comfortable.
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Accommodation's Reply
22 Jun 2025
Dear Customer, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all teams. Therefore, we continue to strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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ok
okky k. n.
Business
9.4
/10
Reviewed 16 week(s) ago
Not too far from the airport and lots of places to eat around.
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Accommodation's Reply
22 Jun 2025
Dear Mr. / Mrs. Okky to n. We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all teams. Therefore, we continue to strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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Nova W.
Business
10.0
/10
Reviewed 18 week(s) ago
Good place and convenient. Close to places to eat and in the city center.
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Accommodation's Reply
22 Jun 2025
Dear Mr. / Mrs. Nova W, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all teams. Therefore, we continue to strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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D***y
Business
8.1
/10
Reviewed 20 week(s) ago
The room is quite comfortable although not very spacious, parking access must be through the front door and lift access is limited, service is ok and there are food stalls in front of the lobby.
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive such positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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L***g
Staycation
10.0
/10
Reviewed 20 week(s) ago
Very comfortable. And also many restaurants and convenience stores nearby. Just a 2-minute walk.
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Accommodation's Reply
20 Jul 2025
Dear Customer,
We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team.
That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya.
Best regards,
Management Zest Jemursari Surabaya
J***i
Staycation
10.0
/10
Reviewed 20 week(s) ago
The place is clean, the hotel staff is friendly.
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive such positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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A***s
Business
8.5
/10
Reviewed 24 week(s) ago
the hotel staff service is very friendly
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive such positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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S***t
Medical
8.2
/10
Reviewed 24 week(s) ago
The room and toilet are clean but not very soundproof, the AC is cold, strategic location, the staff are friendly, check in/out takes a bit of time.
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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N***i
Leisure
10.0
/10
Reviewed 26 week(s) ago
Alhamdulillah, I am very happy to be with my family, cozy, comfortable, friendly and clean.
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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n***f
9.1
/10
Reviewed 26 week(s) ago
good. near the city. clean bathroom
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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M
Marlon
Business
9.4
/10
Reviewed 29 week(s) ago
friendly hotel staff, good service, clean comfortable bedrooms, delicious and varied food, access to the city center is also close
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Accommodation's Reply
20 Jul 2025
Dear Customer, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We hope to welcome you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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ES
Eveline S.
Leisure
9.4
/10
Reviewed 29 week(s) ago
friendly staff, fast and good service, parking is not spacious enough, clean and tidy rooms, hot water can be used, cold central air conditioning, there are windows with city views, free drinking water in glass bottles that can be refilled, there are 2 lifts, deposit 50 thousand, 1 access card is given, you can ask for another 1.
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2 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Mr./Ms. Eveline S., We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive such positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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Surya C.
Leisure
9.4
/10
Reviewed 30 week(s) ago
Very comfortable hotel from the room, service, hotel staff. Overall recommended
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Mr./Ms. Surya C, We are very grateful for your review of your visit to Zest Jemursari Surabaya. It is very pleasing to receive such positive feedback during your stay at our hotel, and we are sure this will be a source of motivation for all our team. Therefore, we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Sincerely, Zest Jemursari Surabaya Management
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Number of reviews per page
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