8.5
Very Good
From 2,942 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.4
Location
8.7
Service and Facilites
8.6
People often mention about KHAS Surabaya Hotel
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Staff Friendliness (43)
Ambiance (39)
Bedroom (35)
Hotel Area (33)
Taste (33)
Surroundings (32)
Accessibility (29)
Bathroom (29)
Check-in/out Time (28)
Variety (28)
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Traveler Reviews KHAS Surabaya Hotel
Number of reviews per page
20
40
Customer reviews
s***o
Leisure
10.0
/10
Reviewed 5 day(s) ago
nice and friendly staff and safe
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MH
Muhammad H.
10.0
/10
Reviewed 1 week(s) ago
Very satisfied staying at this hotel
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I***l
10.0
/10
Reviewed 1 week(s) ago
good, comfortable and good friendly service
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M***m
7.5
/10
Reviewed 2 week(s) ago
The floors in the room are still dirty... The room doesn't smell good either... Ordered GoFood and was told to walk to the security post.
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Mi
Muhammad i. H. P.
10.0
/10
Reviewed 3 week(s) ago
Interesting and unique, close to the harbor and also close to the Sunan Ampel tourist center
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MA
Muhamad A.
Leisure
10.0
/10
Reviewed 3 week(s) ago
Every pilgrimage to Sunan Ampel always stays at this hotel, the close distance and complete facilities are the reasons.
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s***i
Staycation
10.0
/10
Reviewed 4 week(s) ago
the hotel room was quite nice and the breakfast was varied
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C***Y
Leisure
8.5
/10
Reviewed 5 week(s) ago
When I first got the room, the AC felt hot but I was immediately replaced with another room with a cold AC. The food is quite varied for a 3-star hotel. There are delicious Arabic food and Madura porridge. The location is close to the Sunan Ampel religious tourism and Tanjung Perak port.
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P***a
6.4
/10
Reviewed 5 week(s) ago
The hotel staff at check in seemed clueless when asked to order a double bed but got a twin bed because we had just arrived in Surabaya at night. Apart from that, the sound was not very soundproof. You could hear the bathroom in the room next to it. If you turn on the lights in the room next to it, you could hear it.
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D***h
9.1
/10
Reviewed 6 week(s) ago
The hotel staff are very friendly.
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I***r
Leisure
10.0
/10
Reviewed 7 week(s) ago
Friendly staff and access to culinary and pilgrimage centers near the hotel location.
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mh
moch h. m.
7.0
/10
Reviewed 7 week(s) ago
The AC can't be said to be cold, I was a bit disappointed even though it wasn't cold at all when I was in the same room for 2 nights.
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A***O
8.8
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, there are lots of snacks outside the hotel.
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Accommodation's Reply
19 Jun 2025
Dear Mr./Mrs. A*O, Thank you very much for your willingness to share your experience review during your stay at our hotel, hopefully you will always feel satisfied and comfortable so that our hotel will always be your second home choice while in Surabaya, of course we are waiting for your return at another time. Warm regards, Management.
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A***O
8.8
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, there are lots of snacks outside the hotel.
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Mr./Mrs. A*O, Thank you very much for your willingness to share your experience review during your stay at our hotel, hopefully you will always feel satisfied and comfortable so that our hotel will always be your second home choice while in Surabaya, of course we are waiting for your return at another time. Warm regards, Management.
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Y***a
9.1
/10
Reviewed 13 week(s) ago
Close to Ampel. Kids love it, very friendly service. Thank you.
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1 people find it helpful
Budiarto
Transit
9.4
/10
Reviewed 15 week(s) ago
comfortable, clean, quiet, not noisy, easy to find, affordable price
highly recommended
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E***a
9.1
/10
Reviewed 16 week(s) ago
Alhamdulillah all the services are fast. It's just a shame there are no quad rooms, so the four of us have separate rooms.
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1 people find it helpful
AS
Aderiana S.
10.0
/10
Reviewed 16 week(s) ago
It was a great stay here.
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is
indra s.
Leisure
8.5
/10
Reviewed 17 week(s) ago
Location, strategic. Close to Suramadu bridge.
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1 people find it helpful
T***l
10.0
/10
Reviewed 17 week(s) ago
Strategic location is really good. The staff are friendly. The food is delicious. The cleanliness is okay.
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3 people find it helpful
Number of reviews per page
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