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8.2
Very Good
From 2,059 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.0
Meal
7.9
Location
8.4
Service and Facilites
8.2
People often mention about Amaris Hotel Bengkulu
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Taste (26)
Distance to City Center (25)
Staff Friendliness (25)
Bedroom (24)
Ambiance (23)
Bathroom (23)
Accessibility (21)
Variety (19)
Surroundings (18)
Hotel Area (18)
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Traveler Reviews Amaris Hotel Bengkulu
Number of reviews per page
20
40
Customer reviews
A***d
Business
8.5
/10
Reviewed 1 week(s) ago
Service Greeting Guests
Safe and comfortable environment
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. We would like to thank you for your positive review. We are delighted to hear that the service and hospitality of our staff have made your stay a memorable one. We will continue to strive to provide the best service and look forward to welcoming you back. Best regards, Okta Priansyah, Hotel Manager
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a***a
Business
6.2
/10
Reviewed 1 week(s) ago
On the afternoon of July 2nd, the front office staff could not provide a solution for a room change due to a problem with the AC in room 315. I had refilled the Freon twice, but the room was very hot, and their response to my child was also poor. The bathroom faucet also wouldn't work. It's surprising that a hotel like Amaris didn't renovate the entire hotel because this isn't the first time we've had problems with the AC in the same hotel with different rooms.
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. We apologize for any inconvenience caused by our facilities and services. We have followed up with the relevant department and will use this information to improve our services in the future. Your feedback is very valuable to us, and we will use it as an evaluation material to provide better service, as guest comfort and satisfaction are our top priorities. We hope to see you soon and welcome you back for a better stay. Best regards, Okta Priansyah, Hotel Manager
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E***n
Leisure
8.4
/10
Reviewed 2 week(s) ago
The hotel is strategically located and close to the mall.
Just please pay more attention to cleanliness..
The toilet glass is crusty, the water tap is a little crusty and broken..
The sheets have spots and are shabby, the towels have stains.
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. Thank you for choosing Amaris Hotel Bengkulu. We apologize for any inconvenience caused by our facilities. We have followed up with the relevant department and will improve our services in the future. Your feedback is very valuable to us, and we will use it as an evaluation material in providing better service, because guest comfort and satisfaction are our top priorities. And we hope to see you soon and welcome you back with a better stay experience. Best regards, Okta Priansyah. Hotel Manager
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A***i
Business
8.5
/10
Reviewed 2 week(s) ago
Thank you, I have had an additional 2x at this hotel due to the extension of the business permit period. Awesome
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. We would like to thank you for your positive review. We are pleased to hear that our service and location have made your stay a memorable experience. We will continue to strive to provide the best service and look forward to welcoming you back. Best regards, Okta Priansyah, Hotel Manager
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A***i
Business
8.5
/10
Reviewed 2 week(s) ago
Thank you, I have had an additional 2x at this hotel due to the extension of my business permit, mantappp
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. We would like to thank you for your positive review. We are delighted to hear that our service has been a memorable experience for you. We will continue to strive to provide the best service and look forward to welcoming you back. Best regards, Okta Priansyah, Hotel Manager
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A***i
Business
8.5
/10
Reviewed 2 week(s) ago
Always book a hotel here when you have a business trip. The hotel is clean, strategically located near business destinations.
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. We would like to thank you for your positive review. We are pleased to hear that the cleanliness, service, and location of our hotel have made your experience memorable. We will continue to strive to provide the best service and look forward to welcoming you back. Best regards, Okta Priansyah, Hotel Manager
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AS
Ari S.
Business
10.0
/10
Reviewed 4 week(s) ago
Very satisfied, recommended hotel in Bengkulu.
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Accommodation's Reply
30 Jun 2025
Dear Mr. Ari, Warm Greetings from Amaris Hotel Bengkulu. Thank you for your trust in choosing Amaris Hotel Bengkulu, and thank you also for the positive reviews regarding the recommendations and services we provide, we are very happy that you have a pleasant experience staying with us, and we will always try every day to provide better service because guest satisfaction and comfort are our top priorities. We hope to see you soon and welcome Mr. Ari back. Best Regards, Okta Priansyah. Hotel Manger
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N***a
8.8
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, please repair the damaged rooms on the 5th floor.
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Accommodation's Reply
30 Jun 2025
Dear Sir/Madam, Warm Greetings from Amaris Hotel Bengkulu. Thank you for your trust in choosing Amaris Hotel Bengkulu, and thank you also for the positive reviews given regarding the hospitality/services we provide. We also apologize for the inconvenience caused regarding the project on the 5th floor and we inform you that it has now been repaired. We are very happy that you had a pleasant experience staying with us. Thank you for the feedback given, we will always try to provide better service every day because guest satisfaction and comfort are our top priorities. We hope to see you soon and welcome you back with a better stay experience. Best regards, Okta Priansyah. Hotel Manger.
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s***a
10.0
/10
Reviewed 5 week(s) ago
An interesting experience staying at Amaris, every trip to Bengkulu always stay here, input needs to add to the food menu and improve the taste, thank you.
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Accommodation's Reply
15 Jun 2025
Dear Sir/Madam, Warm Greetings from Amaris Hotel Bengkulu. Thank you for your trust in choosing Amaris Hotel Bengkulu, and thank you also for the positive review given, we are very happy that you had a pleasant experience staying with us. Thank you for the feedback given, we will always try to provide better service every day because guest satisfaction and comfort are our top priorities. We hope to see you soon and welcome you back. Best Regards, Okta Priansyah. Hotel Manger.
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A***o
9.6
/10
Reviewed 6 week(s) ago
breakfast is incomplete, the food menu
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2 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. We apologize for the inconvenience caused, we have followed up with the relevant department. Your suggestions and input are very valuable to us, and we will use them as evaluation material for the future, because guest comfort and satisfaction are our top priorities. And we hope to see you soon and welcome you back with a better stay experience. Best regards, Okta Priansyah. Hotel Manager
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F***y
9.1
/10
Reviewed 8 week(s) ago
The broom wasn't clean under the bed.
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. We apologize for the inconvenience that occurred, we have followed up on it to the relevant department and will be an improvement for us in the future. Your input is very valuable to us, and we will use it as evaluation material in providing better service, because guest comfort and satisfaction are our top priorities. And we hope to meet and welcome you back soon with a better stay experience. Best regards, Okta Priansyah. Hotel Manager
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N***a
10.0
/10
Reviewed 9 week(s) ago
The hotel is nice and clean. The hotel staff is friendly and the service is good. Overall, it's comfortable to sleep here. If I have the chance, I want to stay here again.
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Accommodation's Reply
21 May 2025
Dear Sir/Madam, Warm Greetings from Amaris Hotel Bengkulu. Thank you for your trust in choosing Amaris Hotel Bengkulu, and thank you also for the positive reviews given regarding the cleanliness of the hotel and the friendliness of the employees, we are very happy that you have a pleasant experience staying with us, and we will always try every day to provide better service because guest satisfaction and comfort are our top priorities. We hope to see you soon and welcome you back. Best Regards, Okta Priansyah. Hotel Manger
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A***h
10.0
/10
Reviewed 10 week(s) ago
The distance to the mall is just walking distance.
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1 people find it helpful
Accommodation's Reply
14 May 2025
Dear Sir/Madam, Warm Greetings from Amaris Hotel Bengkulu. Thank you for your trust in choosing Amaris Hotel Bengkulu, and thank you also for the positive reviews given, we are very happy that you have a pleasant experience staying with us and we will always try every day to provide better service because guest satisfaction and comfort are our top priorities. We hope to see you soon and welcome you back. Best Regards, Okta Priansyah. Hotel Manger
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R***o
9.1
/10
Reviewed 10 week(s) ago
Clean and tidy according to the price.
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Accommodation's Reply
14 May 2025
Dear Sir/Madam, Warm Greetings from Amaris Hotel Bengkulu. Thank you for your trust in choosing Amaris Hotel Bengkulu, and thank you also for the positive reviews given regarding the cleanliness of the hotel, we are very happy that you have a pleasant experience staying with us and we will always try every day to provide better service because guest satisfaction and comfort are our top priorities. We hope to see you soon and welcome you back. Best Regards, Okta Priansyah. Hotel Manger
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R***o
9.4
/10
Reviewed 10 week(s) ago
Clean rooms and good food.
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Accommodation's Reply
14 May 2025
Dear Sir/Madam, Warm Greetings from Amaris Hotel Bengkulu. Thank you for your trust in choosing Amaris Hotel Bengkulu, and thank you also for the positive reviews given regarding the cleanliness of the room and the food we serve, we are very happy that you have a pleasant experience staying with us and we will always try every day to provide better service because guest satisfaction and comfort are our top priorities. We hope to see you soon and welcome you back. Best Regards, Okta Priansyah. Hotel Manger
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ia
iingg a.
8.4
/10
Reviewed 13 week(s) ago
Good. Good service. Friendly staff.
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1 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mrs. Iingga, Warm greetings from Amaris Hotel Bengkulu. We would like to thank you for your positive review. We are happy to hear that the service and friendliness of our team has made your experience memorable. We will continue to strive to provide the best service and look forward to welcoming Mrs. Iingga back. Best regards, Okta Priansyah. Hotel Manager
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L***a
Leisure
8.7
/10
Reviewed 15 week(s) ago
The staff was very friendly and helpful. The room is clean. The most interesting thing is that this hotel is close to everywhere. You can even walk to the mall and to the beach. Drinking water gallons are provided, so you don't have to buy it yourself. Unfortunately, this hotel is quiet on weekdays, causing the facilities to be unusable, and it looks poorly maintained. The telephone in the room cannot be used, the swimming pool cannot be used either. The staff must be reminded to provide towels and doormats. Hopefully this hotel will be crowded with visitors so that it can come back to life. Overall, Selamat's week-long stay here is quite comfortable and enjoyable.
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Accommodation's Reply
16 Apr 2025
Dear Sir/Madam, Warm Greetings from Amaris Hotel Bengkulu. We would like to thank you for the positive feedback given regarding the friendliness of the employees, the cleanliness of the rooms, and the location of Amaris Hotel Bengkulu. And we also apologize for the inconvenience felt regarding the alertness of the employees and the facilities we have, we have followed up on it to the relevant department. Your input is very valuable to us, and we will use it as evaluation material in providing better service, because guest comfort and satisfaction are our top priorities. We hope to see you soon and welcome you back with a better stay experience. Best Regards, Okta Priansyah. Hotel Manager
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I***n
5.7
/10
Reviewed 15 week(s) ago
The room was uncomfortable, smelly, the bathroom shower didn't work properly, the water didn't come out very well, the AC was leaking, and the wall paint had peeled off a lot.
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1 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. We apologize for the inconvenience caused by our facilities, we have followed up and will improve it for us in the future. Your input is very valuable to us, and we will use it as evaluation material in providing better service, because guest comfort and satisfaction are our top priorities. And we hope to see you soon and welcome you back with a better stay experience. Best regards, Okta Priansyah. Hotel Manager
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M***M
Leisure
8.7
/10
Reviewed 15 week(s) ago
The location is very strategic, clean, friendly and comfortable.
The drawbacks that need to be considered are the menu variations are less varied for a two-night stay and the parking attendants who do not pay attention to the parking zone for vehicles checking in/checking out which is too narrow because it is also used for vehicles parking overnight (in front of the somoking area zone it is better not to be used for parking except for drop-ins checking in and checking out only), thanks 🙏
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Accommodation's Reply
16 Apr 2025
Dear Sir/Madam, Warm Greetings from Amaris Hotel Bengkulu. We would like to thank you for the positive feedback given regarding the location, cleanliness, comfort and friendliness of the Amaris Hotel Bengkulu employees. And we also apologize for the inconvenience felt regarding the variety of food, officers and parking facilities that we have. Your input is very valuable to us, and we will use it as evaluation material in providing better service, because guest comfort and satisfaction are our top priorities. We hope to see you soon and welcome you back with a better stay experience. Best Regards, Okta Priansyah. Hotel Manager
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E***a
7.9
/10
Reviewed 16 week(s) ago
When I wanted to check out in the morning, I had to wait for the receptionist to wake up first and with a pillow face. Even though it was 06.51 and there were also other guests who wanted to ask about breakfast, I was confused about where to ask because there was no one/staff in the restaurant and reception. For the receptionist, if you want to gossip about guests with their work friends, make sure the guests are really not there anymore, I just got up from the counter and was still waiting for the elevator and my friend told me about it. It's terrible
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3 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Bengkulu. We apologize for the inconvenience caused related to the service felt, we have followed up with the relevant department and will be an improvement for us in the future. Your input is very valuable to us, and we will use it as evaluation material in providing better service, because guest comfort and satisfaction are our top priorities. And we hope to meet and welcome you back soon with a better stay experience. Best regards, Okta Priansyah. Hotel Manager
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Number of reviews per page
20
40
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