The front desk staff could be more aware of their surroundings in the lobby, not just sitting there, focused on their phones or PCs. Guests wandered by, but remained silent. Never mind being greeted, they weren't even looked at. The hospitality was lacking.
Ordering coffee at the pool bar was told to bring it to you, not delivered to your table. Even ordering juice was immediately told to go up to the second-floor restaurant, even though it was quite a distance away. There was no initiative to call or use the restaurant's radio, even though they were communicating via radio. The bartenders also sat at tables by the pool, even though there were many guests around. That shouldn't be the case for a hotelier.
Drinks and snacks had to wait over an hour for delivery. FNB service should only take 30-45 minutes.
I passed housekeeping and engineering, but none of them were friendly at all. Even when I walked in front of them, they just stood there.
So far, only the security staff are aware and friendly, truly practicing hospitality.