Overall Ratings & Reviews Amaris Hotel Citra Raya - Tangerang

An unpleasant experience on Saturday (July 26, 2025) afternoon at the Amaris Hotel Citra Raya. That afternoon, my wife and I checked in to stay at the Amaris Hotel Citra Raya. I rested for about an hour, as our bodies needed rest. Because our house was being renovated, we decided to stay there in the hope of comfort. However, we were startled by the loud sound of a fire alarm (siren). This made us panic and startled. My wife was scared. I immediately checked outside the room. However, there was no sign of panic or any warning of any incident. I assumed the fire alarm or siren problem was resolved, and an hour later I tried to rest and relax. That afternoon, I took a shower, but then we were surprised by the power going out in the room twice, without any notification from the hotel staff. Finally, we decided to pack up and leave the hotel, without continuing our stay at the hotel because we were worried about a similar incident that night. When we asked the hotel staff about the incident, The female officer only apologized without explaining the standard operating procedures (SOP) for the two incidents. We ask management to develop a proper SOP so that we, as consumers, are not disadvantaged by your unprofessional behavior. Thank you. SANGKI WAHYUDIN

- Coffee and tea are provided, but no stirrers or coffee makers are provided. - Toilet paper is not provided. - Press zero (0) to call reception, but it doesn't work. - The breakfast menu is mediocre. By 7 a.m., most of it is sold out and cannot be refilled.

Comfortable room, delicious breakfast with lots of choices.

Quiet atmosphere, friendly staff, best service,.....

The AC is not broken, it's not cold at all

According to the price. Not bad for a 2 night stay because there is something to do in Tangerang.

The room smelled of cigarettes even though I ordered a smoke-free room via the app.

It's OK for a place to stay during a business trip to the Cikupa area and its surroundings.

Impromptu stay because it's close to a relative's house in Citra Raya Housing. Affordable price, strategic location.

The service of the hotel staff is a bit lacking, starting from the cleaning staff who just opened the door when the check out time was approaching, even though they were getting ready to check out, at least knock first or coordinate with the receptionist, whether the guest has checked out or is still in the room. The only minus in cleanliness is the problem of the bed sheets which are a bit yellow, there is an option to ask for a change of sheets, but I didn't take it because I was already tired and needed a rest. The elevator button is delayed, the wifi is slow. In my experience, that's all I don't like.

Nice, close to culinary and the atmosphere is also busy near the shopping center

It's really comfortable and the service is also fast

Good hotel, good facilities, cold AC, clean, good breakfast too, highly recommended

Nice and clean place. And soundproof

Overall it was comfortable to stay here, there are many choices for food around the hotel, the service is good, the staff are friendly.

It's a bit difficult to get up and down the elevator if you don't bring your room key.

Friendly staff, zero complain, all good

Security is friendly, polite, always ready to help when you want to get in and out of the parking lot, even offering us coffee. The room is not too spacious, there is no coffee, tea and sugar, electric kettle, cups are available. The food is not too varied but the taste is quite good, thank you

highly recommended to stay here

The hotel staff was very helpful at check in, room change and check out.