7.6
Pleasant
From 742 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.6

Meal

7.5

Location

7.9

Service and Facilites

7.5

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Traveler Reviews OYO 920 Gajah Mada Hotel

Number of reviews per page
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40
Customer reviews
Abdul g.
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6.3
/10
Reviewed 157 week(s) ago
Many room facilities are damaged, not worthy of being called a hotel.
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Accommodation's Reply
30 Jun 2022
Sorry for the hassle you faced, Abdul! We've marked a note for the experience you had this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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Amal
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5.1
/10
Reviewed 160 week(s) ago
The room is ugly. Dusty. Very dirty, hard to breathe, even mineral water is not provided.
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Accommodation's Reply
17 Jun 2022
Hi, Amal, We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia.
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Aloysius S.
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6.0
/10
Reviewed 164 week(s) ago
The bathroom door can't be closed, the shower water goes to hot mode and it can't be changed to cold.
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Accommodation's Reply
26 Apr 2022
Sorry for the trouble you're having, Aloysius! We have recorded your experience this time. Rest assured, we will make every effort in the future to ensure a pleasant stay with us. Hello, Ivy
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MUH R. B.
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6.1
/10
Reviewed 169 week(s) ago
At the time of this check, the receptionist will be called and just arrived, then the floor of the room is dusty and the bathroom smells and does not get mineral water.
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1 people find it helpful
Accommodation's Reply
07 Apr 2022
Sorry for the problem you're having, Muh! We have recorded your experience this time. Rest assured, we will work in the future to ensure a pleasant stay with us. Hello, Ivy
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Haidar
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6.2
/10
Reviewed 169 week(s) ago
The room smells of cigarette smoke, the toilet is dirty and the shower is broken in room 217.
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Accommodation's Reply
24 Mar 2022
Sorry for the problem you are having, Haidar! We have recorded your experience this time. Rest assured, we will work in the future to ensure a pleasant stay with us. Hello, Ivy
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Sihol H. S.
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9.7
/10
Reviewed 182 week(s) ago
Always stay here when in Palu. There may be shortcomings here and there such as the check-in process, coordination between staff, and others, but with the current room rates offered (Rp 200 thousand), this is still the best hotel in Palu. Fyi, suite rooms with standard/deluxe are not too much different. There is only an additional fridge.
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4 people find it helpful
Wahyudi S.
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8.5
/10
Reviewed 183 week(s) ago
The staff is friendly, the check-in process is fast, and the rooms are clean.
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RAFIUDIN
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6.2
/10
Reviewed 183 week(s) ago
The rooms are pretty clean, the service is good, the minus is that there are some rooms where the tile floor is removed, the shower head is off and its position is on the floor when you enter, and the wifi can't be accessed on the 2nd floor. Three days of room rental but not occupied only for online meetings morning. The facilities need to be repaired and renovated.
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2 people find it helpful
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RAFIUDIN
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8.4
/10
Reviewed 183 week(s) ago
Economy rooms are available and affordable prices, even though the economy hotel rooms are clean. It's just that the bathroom and toilet outside are poorly maintained, some don't work. The service is good and the location is in front of the mall plaza mall.
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1 people find it helpful
Nur A. R.
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6.0
/10
Reviewed 191 week(s) ago
The bathroom smells of urine. Hot water doesn't work. There are no foot mats. Towels only 1. There are no Oyo toiletries.
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Eki F.
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5.2
/10
Reviewed 192 week(s) ago
Dirty rooms, no toiletries, fix inns.
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Siti P. S.
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9.7
/10
Reviewed 194 week(s) ago
Petugasnya ramah dan kenyamannya sangan terjamin.
1 people find it helpful
Joshua T.
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9.7
/10
Reviewed 201 week(s) ago
Good, clean and tidy in the middle of the city.
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1 people find it helpful
Muh I.
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6.0
/10
Reviewed 202 week(s) ago
AC nya ngk dingin ,seprai bukan lagi warna putih tapi so bakuning tv basemut meja berdebu.
1 people find it helpful
Annisa S.
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5.9
/10
Reviewed 206 week(s) ago
For the hot shower it doesn't work properly, the water is actually very cold. All TV broadcasts without exception are all blurry.
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2 people find it helpful
Devi D. H.
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8.5
/10
Reviewed 207 week(s) ago
Hotels in the city are clean and tidy, only lacking facilities such as mineral water. Tissue box. Toothbrush and hotel slippers. And tv broadcasts are not good, not clear and disappear. Even though the basic standard of a low price hotel should be available. Maybe in the future we can pay more attention to it. Thanks OYO.
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2 people find it helpful
Andi K. D.
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5.4
/10
Reviewed 209 week(s) ago
The air conditioner is not cold, the lights are dim (only one is on), the wi-fi is not on, the bathroom door cannot be closed, there is no trash can, there is no tissue, the room is not cleaned (very sandy, and on the floor beside the bed which is attached to the wall is very dusty), the telephone is not connected to the receptionist so if you need something you have to go down first to talk directly, and even then the receptionist is not always there.
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3 people find it helpful
M Ikrar H.
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7.2
/10
Reviewed 212 week(s) ago
Nyaman, dekat dengan pusat kota.
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Yohanes S.
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5.4
/10
Reviewed 212 week(s) ago
Kamar kotor, tidak terawat, tidak ada tempat sampah, fasilitas tidak sesuai harga. Ga worth it.
2 people find it helpful
FARDANI A.
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9.7
/10
Reviewed 214 week(s) ago
The hotel is near the city. Comfortable.
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