Overall Ratings & Reviews Grand Global Hotel

The internet, hopefully it will be checked again... can't connect, except in the lobby

I stayed at the Lifestyle Hotel Surabaya. Overall, the hotel was quite comfortable, but I had a less than pleasant experience with the food. When I asked for an omelet, the staff member simply said, "Just a moment, sir." I waited quite a while, even after I finished eating, and the omelet still wasn't ready. I think the staff should have explained the reason for the wait, such as saying that the eggs were being picked first or that there was some other process that needed time. If they had provided such an explanation, I would have been more understanding of the situation and less likely to assume negative things. Small communications like this are important for guests to feel appreciated and for the service to appear more professional.

friendly prices, comfortable rooms, friendly staff, delicious breakfast.

Quite a nice hotel, located right in the city center.

The hotel is clean, comfortable, and very easy to access. Keep up the good work. Thank you.

Highly recommended, as requested. Awesome.

Nice place, close, easy access, good lah

The hotel staff was very helpful at check-in.

Hotel staff are nice and friendly, polite

Thank you and Comfortable, a memorable experience for the first time staying here

Don't come here again if you can find another place, dirty and smelly, not clean, basically not recommended, dirty mirror, dirty bathroom, go straight to another hotel, disappointed

Friendly receptionist and comfortable place

The shower doesn't have hot water at all. I've been to the reception but there's been no response at all. Just stay at this hotel once.

the hotel is ok, very strategically located. it is close to the city centre and site attractions. the staff were friendly. unfortunately, the toilet and sink did not work properly and there were ants in the room.

stuffy room, small space, no TV, noisy AC, lots of bee nests on the walls...repent and won't go there again

Thank you, hopefully this Grand Hotel will be able to fight and retain loyal employees and become even more successful.

The hotel atmosphere is horrible the hallway is narrow the room area is stuffy and the AC doesn't work the ceiling is full of spider webs the breakfast has no variety, only 3 types hopefully it will improve in the future

It's not bad for a place to stay.

When I entered the room, there was a dead rat and several cigarette butts scattered around, as if it hadn't been cleaned, and there was even gecko droppings on the mattress.

Friendly hotel staff. Strategic location. Rooms are not very clean, there are spider webs in the room & toilet. Breakfast menu options are only 1 side dish, 1 stir-fried vegetable, fried noodles, & 1 chocolate pudding, no other menu, but the taste is good & the restaurant staff is friendly.