7.7
Pleasant
From 836 reviews
Provided by travelers on
Cleanliness
7.6
Room Comfort
7.4
Meal
7.5
Location
7.9
Service and Facilites
7.7
People often mention about Royal Global Hotel
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Distance to City Center (5)
Bathroom (5)
Staff Friendliness (4)
Ambiance (4)
Soundproof (4)
Surroundings (3)
Accessibility (3)
Bedroom (3)
Taste (3)
Variety (3)
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Traveler Reviews Royal Global Hotel
Number of reviews per page
20
40
Customer reviews
M***y
6.0
/10
Reviewed 4 day(s) ago
leaking bathroom, room too small, friendly service,
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Anang S.
Business
5.4
/10
Reviewed 6 week(s) ago
The shower is not hot at all and the AC is not cold at all. Just stay at this hotel once.
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Accommodation's Reply
03 Sep 2025
Warm greetings from Royal Global Hotel. Thank you for your feedback and suggestions, Mr./Mrs. Anang S. First of all, we would like to apologize for the inconvenience you experienced during your stay. Management will conduct an evaluation to provide better and higher-quality service in the future. Thank you and see you again soon. Best regards, Royal Global Hotel. September 3, 2025
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DI
Dedi I.
8.5
/10
Reviewed 10 week(s) ago
The service is very friendly and extraordinary, the staff are very nice.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Your Reply. Warm greetings from Royal Global Hotel. Thank you for your kind comments about our hotel during your stay. The management will always strive to provide the best service and comfort for our guests in the future. Thank you and see you again soon. Best regards, Royal Global Hotel. September 3, 2025
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B***a
Business
10.0
/10
Reviewed 11 week(s) ago
Strategic location suitable for out of town business, friendly staff service, prices according to budget.
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Accommodation's Reply
03 Sep 2025
Warm greetings from Royal Global Hotel. Thank you for your kind comments about our hotel during your stay. The management will always strive to provide the best service and comfort for our guests in the future. Thank you, and see you again soon. Best regards, Royal Global Hotel.
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t***a
Business
6.0
/10
Reviewed 13 week(s) ago
The room smells of cigarette smoke. The room and other rooms can be heard the sound of people talking.
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Accommodation's Reply
03 Sep 2025
Warm greetings from Royal Global Hotel. Thank you for your feedback and suggestions. First of all, we would like to apologize for any inconvenience you experienced during your stay. Management will conduct an evaluation to ensure we can provide better and higher-quality service in the future. Thank you, and see you again soon. Best regards, Royal Global Hotel
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J***o
8.8
/10
Reviewed 15 week(s) ago
Hotel staff are responsive and friendly in serving
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2 people find it helpful
Accommodation's Reply
03 Sep 2025
Warm greetings from Royal Global Hotel. Thank you for your kind comments about our hotel during your stay. The management will always strive to provide the best service and comfort for our guests in the future. Thank you, and see you again soon. Best regards, Royal Global Hotel.
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A***d
Business
6.9
/10
Reviewed 16 week(s) ago
Poorly maintained and dirty room conditions
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Warm greetings from Royal Global Hotel. Thank you for your suggestions and feedback. First of all, we would like to apologize for any inconvenience you experienced during your stay. Management will conduct an evaluation to ensure we can provide better and higher-quality service in the future. Thank you, and see you again soon. Best regards, Royal Global Hotel
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R***y
Staycation
8.5
/10
Reviewed 37 week(s) ago
The hotel staff was very friendly and helpful during the check-in process.
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Accommodation's Reply
03 Sep 2025
Warm greetings from Royal Global Hotel. Thank you for your kind comments about our hotel during your stay. The management will always strive to provide the best service and comfort for our guests in the future. Thank you, and see you again soon. Best regards, Royal Global Hotel.
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R***y
Staycation
6.5
/10
Reviewed 38 week(s) ago
The hotel staff is friendly and very helpful when there are check-in problems.
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Accommodation's Reply
03 Sep 2025
Warm greetings from Royal Global Hotel. Thank you for your kind comments about our hotel during your stay. The management will always strive to provide the best service and comfort for our guests going forward. We hope you will see our improved service and provide even higher ratings in the future. Thank you, and see you again soon. Best regards, Royal Global Hotel.
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G***z
6.8
/10
Reviewed 40 week(s) ago
The junior superior doesn't have a TV, different from the promotion page. Forced to upgrade to superior, unfortunately the bathroom has leaking water. For backpack travelers, it's still worth it. One more thing, I thought there was cable TV, but it turned out the TV was moldy and there were only 5 TV stations. Sorry to say, hopefully the management can fix and increase the quality
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5 people find it helpful
Accommodation's Reply
03 Sep 2025
Warm greetings from Royal Global Hotel. Thank you for your feedback and suggestions. First of all, we would like to apologize for any inconvenience you experienced during your stay. Management will conduct an evaluation to ensure we can provide better and higher-quality service in the future. Thank you, and see you again soon. Best regards, Royal Global Hotel
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M***n
Business
8.5
/10
Reviewed 46 week(s) ago
Friendly staff, strategic and comfortable location.
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Accommodation's Reply
03 Sep 2025
Warm greetings from Royal Global Hotel. Thank you for your kind comments about our hotel during your stay. The management will always strive to provide the best service and comfort for our guests in the future. Thank you, and see you again soon. Best regards, Royal Global Hotel.
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Buha T. R.
5.4
/10
Reviewed 57 week(s) ago
It doesn't seem to be the 3 stars hotel. The room is smelly, the food is worse and the staff as well.
2 people find it helpful
P***a
Business
6.2
/10
Reviewed 66 week(s) ago
The room is dirty. The AC is not cold.
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2 people find it helpful
I***i
Business
10.0
/10
Reviewed 67 week(s) ago
The staff is very friendly, the hotel is very clean.
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D***i
Business
6.6
/10
Reviewed 70 week(s) ago
Old hotel, according to the price. For access is quite good.
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1 people find it helpful
A***A
6.5
/10
Reviewed 71 week(s) ago
Kamarnya sempit kamar mandinya airnya keluar dari pintu horor sekali.
1 people find it helpful
SN
SUBHAN N.
6.1
/10
Reviewed 73 week(s) ago
Ruangan dan lobby agak bau apek seperti tidak di kasih pengharum ruangan, fasilitas kamar agak kurang terawat. Untungnya letaknya strategis di tengah kota.
4 people find it helpful
AR
Ahmad R.
5.1
/10
Reviewed 74 week(s) ago
Kamar sempit dan cat dinding sudah terkelupas, pembuangan air d kamar mandi tidak optimal/tergenang. Lift mati padahal sebelum aktivitas mudik sharsnya sudah bsa dpersiapkan/diperbaiki kasian pengunjung yang bolak balik naik turun bergendongan anak.
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sarifuddin s.
Leisure
5.8
/10
Reviewed 75 week(s) ago
Aduh menyesal banget nginap di royal hotel, saya dikasih kamar di lantai 5 dan lift dalam keadaan rusak saya harus naikke lantai 5 dengan menggunakan tangga, menyesal banget.
4 people find it helpful
A***h
Business
6.5
/10
Reviewed 79 week(s) ago
It's comfortable enough to rest and the food suits me personally.
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2 people find it helpful
Number of reviews per page
20
40
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