Dear Mr. Khus, This is Harper's Hotel Purvakarta. Thank you for your review. We are pleased to hear that you were satisfied with the service you received. Regarding your observation about the air conditioning in room 509, we will investigate and rectify the issue immediately to prevent it from happening again. We hope to welcome you back in the future. Sincerely, Rini Resnivati, CHA., CHIA | General Manager

Dear Valued Guest, Warmest Greetings from Harper Purwakarta Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, particularly regarding the room quality, bed comfort, and amenities provided. We understand your disappointment and appreciate your honest comments, as they help us identify areas for improvement. Please rest assured that we continuously evaluate our facilities and services to ensure they align with the standards and value expected by our guests. We regret that your experience in our Superior Room did not leave a positive impression, and we hope to have the opportunity to welcome you again in the future and provide a much better stay experience. Warm regards, Rini Resniawati, CHA.,CHIA | General Manager

Dear Guest, Warmest Greeting from Harper Purwakarta Thank you for your wonderful review.We are delighted to know that you found our place cozy and enjoyed our excellent service. Your kind words motivate us to continue providing the best experience for all our guests. We look forward to welcoming you back again soon Best Regards, Rini Resniawati, CHA., CHIA | General Manager

Dear Valued Guest, Warm greetings from Harper Purvakarta Hotel. Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the friendliness of our staff and the hotel's excellent location. However, we apologize for the inconvenience you experienced regarding the taste of the fried noodles at breakfast, the delays in replenishing some food items, and the air conditioning in your room not being sufficiently cool. We have forwarded your feedback to our kitchen, food and beverage, and engineering teams for immediate evaluation and improvement to continuously enhance the quality of our products and services. Thank you for your valuable attention and feedback. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Rini Resneawati, CHA., CHIA | General Manager

Dear Valued Guest, This is a message from Harper Purwakarta thanking you for your review and compliments. We are delighted to hear that you felt comfortable during your stay and were satisfied with the friendly service from our staff. Your positive feedback encourages us to continue striving for the best possible service. We look forward to welcoming you back in the future. Sincerely, Rini Resniawati, CHA., CHIA | General Manager

Dear Rudy, warm regards from Haper Purwakarta. Thank you for leaving a positive review. We are delighted to hear that you had an enjoyable stay at our hotel, which is clean, tidy, and comfortable. We look forward to seeing you again. Thank you. Rini Lesniawati, CHA., CHIA | General Manager

Dear Valued Guest, Harper Purwakarta Hotel would like to express our gratitude for your wonderful review. We are delighted to hear that you appreciated the friendly hospitality of our staff, the excellent service, and the comfort of our clean and spacious rooms. We are also pleased to hear that you enjoyed your morning stroll through the gardens and orchards behind the hotel after breakfast. We are glad that you enjoyed our breakfast. Thank you for your trust, and we hope to welcome you back for another stay in the future. Sincerely, Rini Resneawati, CHA., CHIA | General Manager

Dear Valued Guest, Greetings from Harper Purwakarta. Thank you for taking the time to leave us a positive review. We are delighted to hear that our friendly and efficient service team provided you with a memorable experience during your stay. Your compliments encourage us to continue striving for the best possible service. We look forward to welcoming you back in the future. Sincerely, Rini Resniawati, CHA., CHIA | General Manager

Dear Valued Guest, Harper Hotel Purwakarta would like to express our deepest gratitude for your review and compliments. We are delighted to hear that the friendliness and assistance of our staff during the check-in process provided you with a memorable experience. We are glad that you enjoyed the breakfast and meals we served. We will share your positive feedback with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Harper Hotel Purwakarta again. Sincerely, Rini Resnivati, CHA., CHIA | General Manager

Dear Valued Guest, This is a message from Harper Hotel Purwakarta. Thank you for taking the time to share your experience staying at Harper Hotel Purwakarta. We greatly appreciate your feedback regarding the parking area, room condition, and breakfast menu options during your stay. We apologize for any inconvenience, particularly regarding the smoking room not meeting your initial requirements, the cleanliness issues in certain areas of the room, and the inadequate breakfast menu options. We have forwarded your feedback to the relevant team for evaluation and improvement so that we can provide a better guest experience in the future. We appreciate your understanding during your stay and are pleased to know that overall you still felt comfortable using the hotel facilities during your long weekend. We look forward to welcoming you back to Harper Hotel Purwakarta with even better service. Sincerely, Rini Resneawati, CHA., CHIA | General Manager

Dear Ms. Irna N., With our deepest respect from Harper Purwakarta, Thank you so much for your positive review of Harper Purwakarta. We are delighted to hear that you were satisfied with your stay and enjoyed the atmosphere of our hotel, considering it an excellent choice for your family vacation. Your positive feedback motivates us to continue striving to provide the best service and experience for all our guests. We hope to welcome you and your family back to Harper Purwakarta again. Sincerely, Rini Resniawati, CHA., CHIA | General Manager

Dear Valued Guest, This is a message from Harper Hotel Purwakarta. Thank you for taking the time to review your stay at Harper Hotel Purwakarta. We appreciate your feedback regarding the room rates. We are committed to providing the best possible service, facilities, and guest experience. We are delighted to know that our hotel was able to meet your accommodation needs during your stay in Purwakarta. Thank you for your visit, and we hope to welcome you back to Harper Hotel Purwakarta in the future. Sincerely, Rini Resneawati, CHA., CHIA | General Manager

Dear Valued Guest, Harper Hotel Purwakarta would like to express our deepest gratitude for your positive review of Harper Hotel Purwakarta. We are delighted to hear that you were comfortable during your stay and enjoyed the hotel's views. Your compliments are a great encouragement to our entire team, motivating us to continue providing the best possible experience for all our guests. We look forward to welcoming you back to Harper Hotel Purwakarta again. Sincerely, Rini Resnivati, CHA., CHIA | General Manager

Dear Sir/Madam, Warmest Greetings from Harper Purwakarta Thank you for taking the time to share your experience during your stay at Harper Purwakarta. We are delighted to know that you enjoyed our breakfast selection, restaurant menu, and the peaceful ambiance of the hotel. Your kind words truly mean a lot to us, especially knowing that our hotel was able to support your business trip comfortably. At the same time, we sincerely apologize for the inconvenience you experienced regarding the air conditioning, bed setup, and room comfort. Your feedback has been shared with the related departments for further evaluation and improvement to ensure a better experience for our future guests. Thank you once again for your valuable feedback and for choosing Harper Purwakarta. We look forward to welcoming you back for another pleasant stay in the future. Best Regards, Rini Resniawati, CHA.,CHIA | General Manager

Dear Valued Guest, Harper Hotel Purwakarta would like to express our deepest gratitude for your continued trust and loyalty in choosing Harper Hotel Purwakarta for your next visit to Purwakarta. We are delighted to know that our hotel standards and quality of service continue to meet your expectations. Positive feedback from valued guests like you is a great inspiration to our entire team, motivating us to continue providing the best possible guest experience. We look forward to welcoming you back to Harper Hotel Purwakarta on your next visit. Sincerely, Rini Resniavati, CHA., CHIA | General Manager

Dear Valued Guest, Harper Hotel Purwakarta would like to express our deepest gratitude for your positive review of our hotel. We are delighted to hear that you were satisfied with the cleanliness of your room, the friendliness and assistance of our staff, and also enjoyed the view from your room. Your compliments are a great encouragement to our entire team to continue providing the best possible service to all our guests. We look forward to welcoming you back to Harper Hotel Purwakarta again. Sincerely, Rini Resnivati, CHA., CHIA | General Manager

Dear Mr. Muhammad D., This is a brief message from Harper Purwakarta Hotel. Thank you for your positive review of Harper Purwakarta Hotel. We are delighted to hear that you felt comfortable during your stay and were impressed with the friendly service of our staff. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Harper Purwakarta Hotel again. Sincerely, Rini Resneawati, CHA., CHIA | General Manager

Dear Mr. Guntur S., Sincerely yours from Harper Purwakarta. Thank you for your positive review of your stay at Harper Purwakarta. We are delighted to hear that you were satisfied with our service and the friendliness of our staff. Your compliments encourage our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back to Harper Purwakarta in the future. Sincerely, Rini Resniawati, CHA., CHIA | General Manager

Dear Valued Guest, This is a message from Harper Purwakarta expressing our deepest gratitude for your positive review. We are delighted to hear that you had a memorable stay, supported by the friendliness of our staff and the delicious food you enjoyed throughout your visit. Your positive feedback motivates us to continue providing the best service and experience for all our guests. We look forward to welcoming you back to Harper Purwakarta again. Sincerely, Rini Resniawati, CHA., CHIA | General Manager

Dear Valued Guest, This is a message from Harper Hotel Purwakarta. Thank you for taking the time to share your experience staying with your family at Harper Hotel Purwakarta. We are delighted to know that you have chosen our hotel again, whether for a previous business trip or a family vacation, and that you were comfortable throughout your stay. We apologize for the inconvenience that occurred during breakfast in the Lebaran festival, which resulted in crowded and uncomfortable conditions in the breakfast area. Your feedback is very important to us as it helps us improve the quality of our service and the management of the breakfast area during future peak seasons. Thank you for your trust in Harper Hotel Purwakarta, and we look forward to welcoming you back for an even better stay. Sincerely, Rini Resneawati, CHA., CHIA | General Manager