Overall Ratings & Reviews Rock Hotel Family

Want to go to the room using the stairs, 3rd floor too 🥹🥹, the room is quite good for this price

For the record, we stayed because we were forced to because there was a dangdut orchestra activity in our neighborhood that used a horeg sound system. Since the beginning of entering the hotel area, we were greeted by the strangeness of the security statement that asked us to bring a helmet into the room. At the receptionist we also could not leave a helmet. And we were about to be given a room that did not match the request in the application. The condition of the room was fine dust. The bathroom was dirty, the walls were yellow, the water flow was not smooth, the towels were dark in color so that the sanction was with its cleanliness. There was no bathroom mat. TV channels only broadcast 3 broadcasts. There was no wifi. It seemed careless in running a lodging business, even though it was under the guise of sharia.

For the second time here, yes the room is okay, but there is no smoking room. But it's okay.

nice to stay here.. overall okay

Ok, clean, suitable for transit.

AC dingin. Kamar notbad. Tidak tersedia: sabun, gelas, sandal, teko listrik teh kopi. Jadi kurang puas jujur. Tapi yaudah biasa aja.

The rooms are clean, the AC is cold, the hotel is quiet, recommended.

AC ok. Km ok, warm water ok. So feel comfortable doing your assignments. Because the AC whoosh whoosh.

Ordering a double bed was actually given a twin, and confirmed when it arrived. Even though the customer's telephone number is already in the application.

Last night I stayed in room 215, the smell of urine was really disappointing, the receptionist didn't smile enough, the security guard was very friendly, the receptionist should have imitated the security guard who was smiling.

The hotel is quite clean and quiet, the service is quite good, it's just that there are some details that need more attention.

Kebersihan tempat tidur kurang karena banyak bercak-bercak noda di sprei dan selimut tempat tidur.

CS tidak ramah, cuma satpamnya ramah. AC kurang dingin. Wifi ga sampai kamar, tempat sabun rusak ga bisa keluar.

The staff is friendly, the rooms are cramped not like in the photo and a little smelly, the waste water in the bathroom is not smooth so it pools, the bathroom walls are moldy, the elevator doesn't work on the grounds that it's still under maintenance (what's because there aren't many who stay so it's not functioning), the mattress is comfortable, cold ac.

The staff and security are all friendly, it's a shame there are no toiletries. 9.

Service is good enough. However, the facilities are still lacking in ergonomics and adequate.

The elevator is dead and has not been repaired for 2 days.

The air conditioner is not very cold, the room is not clean, there are no slippers, there is no toothpaste.

The rooms are smelly, stuffy, there is no air at all, the rooms are cramped, the bathroom door doesn't work, it can't be locked, the room is dirty, under the bed there are a lot of trash bottles. Please improve the service again. The receptionist is not friendly, the security guard is also not friendly.

Comfortable and not far from entertainment venues.