Overall Ratings & Reviews Hotel Neo Gubeng - Surabaya by ASTON

Dear Mrs. Maydina A, Warm greetings from Hotel Neo Gubeng Surabaya. Thank you for taking the time to share your experience during your stay with us. We appreciate any feedback you provide, as it greatly helps us improve the quality of our services and facilities. We apologize for any inconvenience you experienced, particularly regarding the odor in the room, the condition of the air conditioning, and the cleanliness and soundproofing of the room. These matters are certainly a serious concern for us, and we will immediately follow up with the relevant team. Likewise, regarding the feedback regarding the variety and taste of breakfast—we will evaluate and continue to strive to make improvements to provide a better experience in the future. We are pleased to know that our hotel's location provides easy access for you, especially from Gubeng Station. We hope to welcome you back for a more enjoyable stay in the future. Best regards, Ilham Setyono. Asst. Front Office Manager. Hotel Neo Gubeng Surabaya

Dear Mr./Ms. Doni H, Warm greetings from Hotel Neo Gubeng Surabaya! Thank you for your very positive and impressive review. We are very pleased to know that you felt comfortable during your stay and recommended our hotel as the right choice in the heart of Surabaya. Reviews like this are a great motivation for us to continue providing the best service for every guest. We look forward to your next visit to Hotel Neo Gubeng Surabaya. Best regards, Ilham Setyono. Asst. Front Office Manager. Hotel Neo Gubeng Surabaya

Dear Mr./Ms. Kristin H., Warm greetings from Hotel Neo Gubeng Surabaya! Thank you for your positive review. We are delighted to learn that you were comfortable with the size of our room and bathroom, and that our hotel's location supported your travel needs. Guest satisfaction like you is our priority, and comments like this motivate our team to continue providing the best service. We look forward to welcoming you back in the future. Best regards, Ilham Setyono. Asst. Front Office Manager. Hotel Neo Gubeng Surabaya

Dear Mr./Ms. Caesar G. W, Warm greetings from Hotel Neo Gubeng Surabaya! Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed the variety and flavor of our breakfast menu. We are also pleased to hear that our room provided comfort and adequate space during your stay. Your positive review is an encouragement for our entire team to continue improving the quality of our services. We look forward to welcoming you back on your next visit to Surabaya. Best regards, Ilham Setyono. Asst. Front Office Manager. Hotel Neo Gubeng Surabaya

Dear A*a, Thank you for staying with us and taking the time to leave a review. We are delighted to hear that you enjoyed your stay, were satisfied with the cleanliness of the hotel, and were pleased with the helpfulness of our staff. This review means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear A*a, Thank you for your positive review. We are very pleased to hear that you were satisfied with our staff's service, especially during the check-in and check-out process. Reviews like this motivate our team to continue providing the best service to all our guests. We look forward to welcoming you back again soon. Best regards, Ilham Setyono, Hotel Neo Gubeng Surabaya.

Dear P*a, Thank you for choosing to stay with us again and for sharing your experience. We are pleased to know that you found our staff's friendliness, luggage storage, and convenient location close to a convenience store and restaurants helpful. Regarding amenities, we do provide a dispenser and 3-in-1 soap as part of our practical and eco-friendly concept, but we also noted that some guests prefer to use personal products. This feedback is greatly appreciated. We hope to welcome you back again in the future with even better service. Sincerely, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear P*a, Thank you for staying with us again and sharing your positive review. We are pleased to know that you enjoyed the ambiance of your room, the cool air conditioning, and the friendliness of our staff. We also noted your feedback regarding the noise from breakfast activities downstairs. We will consider this feedback to improve our comfort, especially for guests staying upstairs in the restaurant area. We hope you had a pleasant overall stay and look forward to welcoming you back again soon. Best regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear P*a, Thank you for staying with us and taking the time to share your experience. We sincerely apologize for the inconvenience you experienced during your stay, especially due to the disturbance from the guest in the next room. This situation certainly should not have happened, and we deeply regret that it disturbed your rest and comfort, even causing trauma. Our team has tried to handle the situation as best as possible within our limited resources, and we will use this incident as an important evaluation to improve our response and handling of emergency situations to be faster and more decisive in the future. We also regret that your stay was so unpleasant. We hope we will be given the opportunity to restore your trust with even better service in the future. Sincerely, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear Bapak Khairul A, Thank you for choosing to stay with us and for sharing your kind review. We’re delighted to hear that you found our Family Room comfortable and clean, and that our location made it easy for you to explore many iconic places in Surabaya. Your satisfaction is our greatest reward. We truly hope to welcome you back on your next visit to the city. Warm Regards, Ilham Setyono Neo Gubeng Hotel Surabaya

Dear M*a, Thank you for staying with us for 3 nights and providing us with such a positive review. We are very happy to hear that you had a pleasant stay overall. However, we apologize for the inconvenience related to the flooded bathroom floor and leaking shower handle. We will follow up on this immediately to prevent a recurrence in the future. Your feedback is very important to us as we strive to continuously improve the quality of our facilities and services. We look forward to welcoming you back for an even more perfect experience. Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear R*i, Thank you for the positive review that you have given. We are pleased to know that the cleanliness of the room, the speed of service, and the location of our hotel can provide comfort during your stay. Hopefully, Hotel Neo Gubeng Surabaya can be your choice again on your next trip. Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear E*A, Thank you very much for your review! We are glad that you found our place suitable for a short break during your transit. We always try to provide comfort for guests who need a temporary place to stay. We hope your trip went smoothly and we look forward to welcoming you again in the future. Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear S*a, Thank you very much for your positive review! We are glad to hear that you were comfortable with our price, staff friendliness, room cleanliness, and food quality. Thank you also for your feedback regarding the window blinds. We will immediately forward this to the housekeeping team for follow-up. Feedback like this really helps us to improve the quality of our services. We hope to welcome you back on your next visit. Warm Regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear Y*i, Thank you very much for your positive review! We are very happy to know that your request was met and that you felt comfortable during your stay. Cleanliness of the room, facilities, and strategic location are indeed our priorities. Hopefully we can welcome you back again in the future. Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear B***b, Thank you so much for your kind words! We're thrilled to hear you had a really good stay and that our staff made a great impression. We look forward to welcoming you back to Neo Gubeng Surabaya soon! Warm Regards, Ilham Setyono Neo Gubeng Hotel Surabaya

Dear Dewati A. A., Thank you for your positive review! It is great to hear that you are comfortable with our services. We look forward to welcoming you back to Hotel Neo Gubeng Surabaya! Warm Regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear S*i, Thank you for taking the time to leave a review. We are very happy that you were satisfied with the friendliness of our staff and the completeness of our facilities. However, we apologize for the inconvenience related to the cleanliness of the room that you experienced, especially the presence of insects. This is certainly not the standard of service that we want to provide. We have forwarded your feedback to the housekeeping team for immediate follow-up and further check so that similar things do not happen again. Hopefully we will have the opportunity to welcome you back with a much better experience. Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear C*a, Thank you for sharing your experience during your stay. We would like to express our deepest apologies for the inconvenience you experienced, especially regarding the cleanliness of the room, the condition of the bathroom, the elevator facilities, and the unusable water heater. Your feedback is highly appreciated and has been forwarded directly to our housekeeping and Engineering teams for immediate follow-up. Cleanliness and guest comfort are our top priorities, and we deeply regret that this time we were unable to meet your expectations. We apologize for this unpleasant experience and hope to be given the opportunity in the future to improve your impression of our hotel. Best regards, Ilham Setyono. Hotel Neo Gubeng Surabaya

Dear g*i, Thank you very much for your compliment! We are very happy to know that you felt comfortable with the friendliness of our staff. We will convey your appreciation to our team. May your next visit be even more enjoyable! Warm regards, Ilham Setyono. Hotel Neo Gubeng Surabaya