Overall Ratings & Reviews Hotel Neo Eltari - Kupang by ASTON

Dear Mochammad R. N., Thank you for taking the time to share your experience during your stay at our hotel. First of all, we sincerely apologize for the inconvenience you experienced, especially regarding the incident in the early hours of the morning, the slow flow of water in the bathroom, the air conditioning not cooling enough, and the disruption caused by repairs in the adjacent room. These situations certainly do not reflect the standard of service and comfort we are committed to for each of our guests. Regarding the disturbance from an unknown party at night, we deeply regret the incident and are currently following up with the security team to increase surveillance of the corridor area and ensure guest privacy and security are maintained 24/7. Regarding technical issues such as water and air conditioning, we have also instructed the Engineering team to conduct a thorough check to prevent similar incidents in the future. Regarding repair work, we sincerely apologize as such activities should not be carried out during guest rest time. We will be more strict in scheduling maintenance activities in the future. Once again, we apologize for the inconvenience caused. We sincerely hope to be able to welcome you back to Hotel Neo Eltari Kupang with a much more pleasant experience that meets your expectations. Greetings, Junaidi, General Manager

Dear Gunawan S, Thank you for taking the time to provide a review and share your experience during your stay with us. We are very pleased to know that overall you are satisfied with our services and facilities. Regarding the feedback on food variety, we apologize if the dishes we present have not fully met your expectations. This feedback is very valuable to us, but it would be more helpful if you could be more specific about the type of food in question, whether it is a breakfast menu, a la carte options at the restaurant, or other food services. We continue to strive to improve the quality and variety of the menus we serve in order to provide a more diverse and satisfying experience for all guests. Once again, we thank you for your review. We look forward to welcoming you back on the next occasion with even better service. Best regards, Junaidi. General Manager

Dear Syahma F. T, Thank you for taking the time to give us a positive review. We are very pleased to know that Hotel neo eltari Kupang is your favorite hotel while on duty in Kupang. Reviews like this give our entire team extra motivation to continue to provide the best service and a comfortable stay experience for every guest. We look forward to welcoming you back in the future. Do not hesitate to contact us if you have any special needs during your next stay — we will be happy to assist. Best regards, Junaidi. General Manager

Dear Doni, Thank you very much for your positive review and recommendation for Hotel Neo Eltari Kupang. We are very happy to know that your stay experience was pleasant. Comments like this mean a lot to our entire team and are a motivation to continue providing the best service to every guest. We hope to welcome you back in the future with even better service. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to share your positive experience during your stay with us. We are very pleased to know that you are satisfied with our team's service, especially during the check-in and check-out process. Providing friendly and helpful service is our top priority, and we greatly appreciate the appreciation that you have conveyed. Feedback like this is a great motivation for our entire team to continue to provide the best experience for every guest who stays. We look forward to welcoming you back again in the next opportunity with even better service. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to give us a very valuable review. We are very pleased to know that you felt comfortable during your stay with us, especially with the friendliness of our staff, the cleanliness of the hotel area and rooms, and the TV facilities equipped with Netflix which made the staycation experience more enjoyable. Your positive feedback is a great motivation for our entire team to continue to provide the best service. Regarding the variety of food that is still lacking, we would like to thank you for your attention and input. We will immediately follow up on this with our F&B team so that in the future the menu choices that we serve can be more diverse without reducing the taste that you have enjoyed. We really hope to welcome you back in the future, and provide an even more special stay experience. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for your positive review. We are very pleased to know that you are satisfied with the hotel and the services we provide. Comments like this mean a lot to us and are a motivation to continue providing the best service for every guest. We look forward to welcoming you back on your next visit. Do not hesitate to contact us if you have any special needs or requests on your next visit. We will be happy to assist. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to share your experience during your stay with us. We are very pleased to know that the digital check-in process via tablet and email confirmation provided convenience and comfort for you. We also greatly appreciate your appreciation for the cleanliness and spaciousness of our rooms. Our Housekeeping Team will be very pleased to know that their efforts in maintaining the comfort of our guest rooms are well appreciated. Regarding our location which is a little far from the city center, we understand that this may be a consideration for some guests. However, we believe that a quieter atmosphere away from the hustle and bustle of the city can provide a more comfortable and relaxing stay. Once again, thank you for your positive and constructive feedback. We look forward to welcoming you back in the future with even better service. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to leave such a positive review. We are very pleased to know that you felt comfortable during your stay with us, and appreciated the cleanliness of the hotel and the family-friendly atmosphere that we offer. We also express our special thanks for your appreciation of the friendliness of our staff. This is a great motivation for the entire team to continue to provide the best service with heart. We hope to welcome you and your family back again on another occasion, and of course we will continue to strive to improve the quality of our services to make your stay even more memorable. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for your positive review. We are very pleased to know that you are satisfied with the room, AC, TV facilities, and the service from our staff during your stay. We are also pleased to be able to provide a room upgrade to the Deluxe type as a form of our appreciation to esteemed guests like you. Your comments are a motivation for us to continue to provide the best service and create a pleasant stay experience. We are looking forward to your next visit to our hotel. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to give us a positive review. We are very pleased to know that our hotel's close location to the airport, convenient room access, and competitive prices have given us a good impression during your stay with us. Your feedback means a lot to us to continue to maintain and improve the quality of our services and facilities. We look forward to welcoming you back in the near future with an even more enjoyable experience. If there is anything we can help you with on your next visit, please do not hesitate to contact us anytime. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for your positive review. We are very happy to hear that you are satisfied with the strategic location of our hotel, the comfort of the rooms we provide, as well as the friendly service and assistance from our team. Reviews like this are the motivation for our entire team to continue to provide the best service to every guest who comes. We hope to welcome you back on your next visit with a more enjoyable experience. Do not hesitate to contact us if you have any special needs or requests in the future. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to share your experience during your stay at our hotel. We are very pleased to know that you felt comfortable with the hotel's ambiance and the friendly service from our staff. Your positive review is a great motivation for the entire team to continue to provide the best service. Regarding your feedback regarding the less than optimal WiFi connection, we apologize for the inconvenience you experienced. We greatly appreciate the feedback and have followed up with the technical team to ensure the improvement of our internet network quality, to be faster and more stable for all guests. Your input means a lot to us in our efforts to continuously improve the quality of our services. We look forward to welcoming you back in the future with an even more enjoyable and smooth stay experience in all aspects. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback with us. We are truly delighted to hear that you had an enjoyable stay and that our team’s friendliness, the quality of our food, and our convenient location near the airport met your expectations. Your recognition means a lot to us and serves as great motivation for our staff to continue providing exceptional service. We hope to have the pleasure of welcoming you back again soon for another memorable stay. Should there be anything we can do to make your next visit even more comfortable, please do not hesitate to let us know. Regards, Junaidi General Manager

Dear Valued Guest, Thank you for taking the time to give us a review. We greatly appreciate any feedback from guests as it helps us to continuously improve the quality of our services. We would like to express our deepest apologies for the unpleasant experience during the check-in process, especially regarding the unfriendly attitude of our staff. This is certainly not the standard of service we expect and is far from our commitment to provide warm, professional, and friendly service to every guest who comes. We have conveyed your input to the relevant team, and we will conduct an evaluation and re-training so that similar incidents do not happen again in the future. We sincerely hope that you can give us the opportunity in the future to welcome and serve you better in accordance with the service standards that should be. If you would like, we are very open to receiving further information regarding the time of the incident or the name of the staff concerned so that we can follow up more deeply. Once again, we apologize for the inconvenience caused, and we sincerely hope to welcome you back with a much more pleasant experience. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to give us a review. We are very pleased to know that you are satisfied with the friendliness and quick response of our staff. This is a great motivation for us to continue to provide the best service to all guests. Regarding the feedback on the Wi-Fi speed, we apologize for any inconvenience that may have been felt. Our technical team will immediately follow up on this to ensure a more stable and faster internet connection throughout the hotel. We greatly appreciate every feedback from guests as it helps us to improve the quality of our services. We look forward to welcoming you back in the future with a more perfect experience. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for your positive review. We are very pleased to hear that you find our hotel suitable for business purposes, with friendly rates and excellent service quality. Providing comfort, efficiency, and the best service for business guests like you is our top priority. Your comments are a motivation for our entire team to continue to maintain and improve our service standards. We look forward to welcoming you back on your next visit, whether for business or pleasure. Please do not hesitate to contact us directly if there is anything we can assist you with on your next visit. Best regards, Junaidi. General Manager