Hotel Neo Eltari - Kupang by ASTON

Explore Hotel Neo Eltari - Kupang by ASTON
8.6
Very Good
From 4,721 reviews
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Cleanliness

8.7

Room Comfort

8.7

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Hotel Neo Eltari - Kupang by ASTON
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Bedroom (95)
Staff Friendliness (94)
Ambiance (93)
Room Space (85)
Bathroom (77)
Accessibility (76)
Hotel Area (73)
Distance to City Center (58)
Taste (57)
Family Friendly (52)
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Traveler Reviews Hotel Neo Eltari - Kupang by ASTON

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Customer reviews
G***t
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10.0
/10
Reviewed 3 day(s) ago
Cool, good, comfortable, basically fun.
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A***y
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9.4
/10
Reviewed 7 day(s) ago
The hotel staff is very friendly and clean.
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J***a
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8.2
/10
Reviewed 1 week(s) ago
The room I requested (non-smoking, 1 bed) was not available on the first day of my stay, but the staff was helpful in switching me to an available non-smoking room. Unfortunately, the room given had just been refurbished, so there was a strong smell of new paint, which was quite bothersome. The next day, however, the staff gave me my preferred room, and it was pleasant — 1 bed, clean, quiet, and non-smoking. It was the perfect room for my stay. I enjoyed my time there and hope to return.
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P***u
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9.4
/10
Reviewed 1 week(s) ago
The hotel staff were very friendly and helped with check-in and check-out, making the check-in and check-out process a breeze. An airport shuttle is also available, so you don't have to worry about missing your flight due to lack of transportation.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your positive review of Neo El Tari Kupang Hotel. We are delighted to hear that you were impressed with the service our team provided, especially the easy and smooth check-in and check-out process. Your compliments on the friendliness and helpfulness of our staff are an encouragement to our entire team to continue striving to provide the best service to all our guests. We are also pleased that our airport transfer service provided convenience and peace of mind throughout your journey, so you didn't have to worry about getting to the airport. Thank you for choosing Neo El Tari Kupang Hotel as your accommodation. We hope to welcome you back again in the future. Sincerely, Junaidi, General Manager
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Syahma F. T.
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8.8
/10
Reviewed 2 week(s) ago
Favorite.. have stayed here many times, no issue
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Accommodation's Reply
18 Jun 2026
Dear Mr. Syahma F. T., Thank you for your trust and loyalty in choosing Neo Eltari Kupang Hotel as your continued accommodation. We are delighted to know that each time you stay with us, you have had a pleasant experience without any problems. Compliments from loyal guests like you encourage our entire team to consistently strive to maintain the quality and comfort of our service. We look forward to welcoming you again on your next visit. Sincerely, Junaidi, General Manager
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Verified Traveler
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10.0
/10
Reviewed 4 week(s) ago
Located near the airport, it's strategically located and convenient. The rooms are spacious and well-equipped. We recommend this hotel for those planning a trip to Kupang. 🥰
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you very much for your positive review and feedback. We are delighted to hear that you enjoyed the hotel's convenient location near the airport, its comfort, spaciousness, and comprehensive amenities. We also greatly appreciate your suggestions for travelers visiting Kupang. Such support is a great motivation for our entire team to continue providing the best possible service. We look forward to welcoming you again at Neo El Tari Kupang. Sincerely, Rizky Aleia (UK), Front Office Manager
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Muhammad H.
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10.0
/10
Reviewed 5 week(s) ago
The rooms are clean and the service is friendly.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you found our room clean and the service friendly. This compliment encourages our entire team to strive to provide the best service and experience for all our guests. We hope to welcome you back to Neo El Tari Kupang Hotel again. Sincerely, Rizki Aleia (UK), Front Office Manager
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T***s
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and very helpful.
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Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that the hotel staff were friendly and helpful throughout your stay. This compliment is an encouragement to our entire team to strive for the best service and provide a memorable experience for all guests. We hope to welcome you back to Neo El Tari Kupang Hotel again. Sincerely, Rizki Aleia (UK), Front Office Manager
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Gilberto A. S. d.
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9.4
/10
Reviewed 6 week(s) ago
Thank you.... My experience yesterday staying at the Neo Aston Hotel was very satisfying for me. From the room, to the bed, everything was according to my request. And guest confidentiality was maintained. The friendliness of the employees was also good. Thank you to all the staff, from the manager to the cleaning service friends. God bless you all.... Regards, Gilberto Aprianus Suan Dasi... See you on my next visit...
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Accommodation's Reply
16 May 2026
Dear Mr. Gilberto Apriana Suan Dazi, Thank you very much for your wonderful and appreciative review. We are delighted to hear that your stay at Hotel Neo El Tari Cupang was very enjoyable, from the room and bed that met your expectations to the excellent attention to your privacy. We are especially grateful for your compliments given to our entire team, from the manager to the housekeeping staff. Your kind words and wishes are a great encouragement to us to continue providing the best service to all our guests. Thank you for your trust in us. All of us at Hotel Neo El Tari Cupang wish you God's blessings and look forward to seeing you again next time. Sincerely, Rizki Aleia (Mr.), Front Office Manager
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E***s
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9.1
/10
Reviewed 7 week(s) ago
I'm very satisfied with the room and the price is really affordable. Well located. The room was very clean and well maintained.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, Thank you very much for your wonderful review We are delighted to know that you were very satisfied with the room, found the price affordable, and appreciated our good location. We’re also happy to hear that the room was clean and well maintained Your kind feedback truly motivates our team to continue delivering the best service and experience for every guest. We look forward to welcoming you back to Hotel NEO Eltari Kupang on your next visit Warm regards, Rizki Aulia ( Mr ) Front Office Manager
l***e
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Staycation
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9.7
/10
Reviewed 8 week(s) ago
The staff was very friendly, and the food was delicious. Unfortunately, the room wasn't soundproof. Kids were running around in the hallways until midnight, making for a less than peaceful rest.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, Thank you very much for your review and feedback. We are delighted to hear that you enjoyed the friendliness of our staff and the delicious food during your stay at our hotel. However, we apologize for the inconvenience caused by the noise in the corridor which disturbed your rest. We understand that comfort and peace are very important to your relaxation. This suggestion will be taken into consideration to improve security in the corridor area, especially at night, to create a more comfortable atmosphere for all guests. Thank you for your feedback, which is very important for our continued development. We hope to welcome you back again for an even more comfortable stay at Neo El Tari Kupang Hotel. Sincerely, Rizki Aleia (UK), Front Office Manager
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b***y
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10.0
/10
Reviewed 8 week(s) ago
Friendly and very helpful service
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you were impressed with our friendly and helpful service throughout your stay. Your compliments motivate our entire team to continue striving for the best possible service. We hope to welcome you back to Neo El Tari Kupang Hotel again. Sincerely, Rizki Aleia (UK), Front Office Manager
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R***s
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8.5
/10
Reviewed 8 week(s) ago
The place is comfortable and nice. You can order breakfast if you want to leave early.
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Accommodation's Reply
28 Apr 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you found our accommodation comfortable and pleasant, and that our breakfast reservation service was useful for early departures. We strive to provide comfort and relaxation for all our guests, including those with early schedules. We hope to welcome you back to Hotel Neo El Tari Kupang again. Sincerely, Rizki Aulea (UK), Front Office Manager
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Maristela L. P.
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10.0
/10
Reviewed 8 week(s) ago
Always booking here when in Kupang.
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Accommodation's Reply
02 May 2026
Dear Valued Guest, Thank you very much for your continued trust and loyalty We are truly honored to know that you always choose to stay with us whenever you are in Kupang. Your support means a lot to our entire team and motivates us to consistently deliver the best service and experience. We look forward to welcoming you back again on your next visit Warm regards, Rizki Aulia ( Mr ) Front Office Manager
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Maristela L. P.
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10.0
/10
Reviewed 8 week(s) ago
Thanks for the alarm at 4 AM for our early flight.
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Accommodation's Reply
29 Apr 2026
Dear Valued Guest, Thank you very much for your kind feedback We’re glad to know that the 4 AM wake-up call was helpful for your early flight. It’s always our goal to support our guests’ travel needs and ensure a smooth experience. We look forward to welcoming you back to Hotel NEO Eltari Kupang on your next visit Warm regards, Rizki Aulia ( Mr ) Front Office Manager
a***g
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6.6
/10
Reviewed 9 week(s) ago
The AC in the room is hot... A technician was sent, but it's still not cold... If the AC in the room is having trouble, please don't sell it... Convenient location... Good breakfast.. Friendly staff.
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Accommodation's Reply
28 Apr 2026
Dear Valued Guest, Thank you very much for your review and feedback. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioning in your room, even after our technician assisted. This certainly did not meet our expected standard of comfort. We greatly appreciate your feedback, and our team will take it seriously to ensure that rooms with unsatisfactory air conditioning are not sold, and that more thorough inspections will be conducted in the future. Furthermore, we thank you for your appreciation of the excellent location, delicious breakfast, and friendly staff. We hope to welcome you back again for an even better experience next time. Sincerely, Mr. Rizki Aleja, Front Office Manager
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V***y
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10.0
/10
Reviewed 10 week(s) ago
Comfortable, spacious estimate, good service, good food (love the whole wheat bread), love staying here... Tq
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest, Thank you very much for your wonderful review. We are delighted to hear that you felt comfortable, enjoyed the spacious room, and appreciated the excellent service and delicious food, especially the whole wheat bread. We are very grateful for your positive feedback on your stay. This compliment is a great motivation for our entire team to continue striving to provide the best possible experience. We hope you will return to stay at Neo El Tari Kupang Hotel again. Sincerely, Mr. Rizki Aleja, Front Office Manager
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Maristela L. P.
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10.0
/10
Reviewed 10 week(s) ago
Thank you. We always book here when in Kupang and just 7 minutes away from the airport.
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you very much for your continued trust and loyalty We are truly delighted to know that you always choose to stay with us whenever you are in Kupang, and that our location just 7 minutes from the airport makes your travel even more convenient. Your kind words mean a lot to our entire team and motivate us to keep delivering the best service and experience. We look forward to welcoming you back again on your next visit Warm regards, Rizki Aulia ( Mr ) Front Office Manager
M***a
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9.7
/10
Reviewed 11 week(s) ago
Thank you, Hotel Neo El Tari. I've stayed at Hotel Neo many times and the service has always been excellent. The staff, from the receptionist and housekeeping to the security, are friendly. The food is delicious and varied. The bedrooms, bathrooms, and other hotel areas, including the swimming pool and garden, are always clean and tidy. Thank you very much.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guests, Thank you so much for your continued trust and loyalty in choosing Neo El Tari Kupang Hotel. We are delighted to hear that you have consistently received satisfactory service, from our reception and housekeeping staff to our friendly security personnel. We appreciate your appreciation for our delicious and varied cuisine, as well as the comfortable bedrooms, bathrooms, and overall hotel atmosphere. Such positive feedback is a great inspiration to our entire team to maintain the quality of our service and provide the best possible experience for all our guests. We look forward to welcoming you again in the future. Sincerely, Rizky Aleja (UK), Front Office Manager
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Maristela L. P.
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8.5
/10
Reviewed 12 week(s) ago
We always stay here when in Kupang.
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Accommodation's Reply
08 Apr 2026
Dear Sir/Madam, Thank you very much for your continued trust and loyalty We are truly honored to know that you always choose to stay with us whenever you are in Kupang. It means a lot to our entire team and motivates us to consistently deliver the best service and experience. We look forward to welcoming you back again on your next visit Warm regards, Rizki Aulia ( Mr ) Front Office Manager
Number of reviews per page
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40