Overall Ratings & Reviews Aston Palembang Hotel & Conference Center

Dear Yudi F.C., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay at our hotel and that our service was excellent. However, we would like to apologize for the inconvenience caused by the items you left in the freezer that we failed to remind you about at check-out. This will serve as an important reminder for our team to be more thorough and proactive in assisting our guests, especially regarding luggage storage. We greatly appreciate your feedback and will strive to improve our service quality in the future. We hope to have the opportunity to welcome you to Aston Palembang again for a more perfect experience. Best regards, Marlina Bustami - General Manager

Dear A***a, Thank you so much for your kind review! We’re delighted to hear that you enjoyed the atmosphere, the food, and the service during your stay at Aston Palembang. Your appreciation means a lot to our team, and it motivates us to continue providing excellent hospitality. We truly look forward to welcoming you back on your next visit to Palembang. Warm regards, Marlina Bustami - General Manager

Dear Stefanus I. S., Thank you for your comprehensive and positive review. We are delighted to learn that you enjoyed the comfort of our clean rooms, the comfortable shower facilities, and the variety of food we offer, especially our signature Palembang dishes. Your recommendation means a lot to us and motivates us to maintain the quality of our service and cuisine. We look forward to welcoming you back to Aston Palembang for another enjoyable stay. Best regards, Marlina Bustami - General Manager

Dear f*z, Thank you for sharing your feedback during your stay at Aston Palembang. We apologize for the inconvenience you experienced regarding the condition of the room floor. Your feedback is very important to us as a basis for evaluation and improvement to maintain the quality of our rooms. We are pleased to know that overall you did not experience any other issues during your stay. We are committed to continuously improving our facilities to provide a better experience in the future. Thank you for your trust and support. We look forward to welcoming you back with even more optimal service. Best regards, Marlina Bustami - General Manager

Dear Perdhana S. R., Thank you for your time and review of your stay at Aston Palembang. We are delighted to hear that you felt safe and secure during your check-in process, and were satisfied with the cleanliness and tidiness of our room. We also appreciate your appreciation for the variety of breakfast options we offer. Regarding your feedback regarding the American breakfast menu, we will continue to strive to improve our menu options to cater to a wider range of guests. Regarding the check-out process which took longer due to room checking, we apologize for the inconvenience. We will evaluate and improve this process to be more efficient in the future. We greatly appreciate your constructive feedback and look forward to welcoming you back with an even better experience. Best regards, Marlina Bustami - General Manager

Dear Natal S., Thank you very much for your kind review! We’re delighted to hear that you enjoyed our friendly staff, diverse food options, and convenient location close to the city center. Your positive feedback encourages us to keep providing excellent service and facilities for all our guests. We look forward to welcoming you back to Aston Palembang soon! Warm regards, Marlina Bustami - General Manager

Dear T***Y, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the comfort, unique atmosphere, and cleanliness of our hotel. Your kind words mean a lot to us and motivate our team to continue delivering exceptional experiences. We look forward to welcoming you back soon! Warm regards, Marlina Bustami - General Manager

Dear A*n, Thank you for your review. We are pleased to learn that Aston Palembang was a comfortable choice for your family vacation. We are continuously striving to improve our service quality to make your experience with us even more enjoyable. We look forward to your next visit with your family. Best regards, Marlina Bustami - General Manager

Dear Sahata S., Thank you very much for your valuable review and feedback. We are glad to know that you felt comfortable during your staycation at Aston Palembang and enjoyed the variety of breakfast menu that we serve. We also really appreciate your suggestion regarding the taste of the food, and we will evaluate it soon so that the quality of our food will be even better in the future. We look forward to welcoming you back for a more satisfying experience in the future. Warm regards, Marlina Bustami - General Manager

Dear R*i, Thank you very much for choosing Aston Palembang for the second time and taking the time to provide such a detailed review. We are glad to know that you found the hotel location strategic and enjoyed our breakfast variety. We apologize for the inconvenience related to the cleanliness of the towels on the second day, especially the vape smell issue. Your feedback is very important, and we will follow up immediately so that this does not happen again. Regarding the child breakfast fee policy, we apologize for the confusion that occurred. We will conduct an evaluation so that the information and procedures can be clearer and more consistent in the future. Thank you for your understanding and feedback. We hope to welcome you and your family back with a more satisfying experience. Warm regards, Marlina Bustami - General Manager

Dear C*u, Thank you for sharing your experience during your stay at Aston Palembang. We appreciate your honesty and valuable feedback. We apologize for the inconvenience you experienced, especially regarding the bathroom shower and food quality. We understand your expectations, and this feedback will be our serious attention for immediate improvement. We are committed to improving our facilities and services so that your next visit can be much more satisfying. Hopefully we will be given the opportunity to welcome you back and provide a better experience in the future. Warm regards, Marlina Bustami - General Manager

Dear Ahmad N., Thank you for your review and feedback. We are pleased to know that you enjoyed most of our dishes at Aston Palembang. However, we apologize if the Palembang specialties such as pempek, martabak Har, and tekwan have not met your expectations. Your feedback is very valuable and can be used as evaluation material for future improvements. Hopefully, in your next visit, we can provide a more satisfying experience overall. Warm regards, Marlina Bustami - General Manager

Dear D*n, Thank you for choosing Aston Palembang again and taking the time to share your experience in detail. We sincerely apologize for the inconvenience you experienced during your second visit. This clearly does not reflect the standard of service and quality that we want to provide to every guest. Regarding the AC issue, we are very sorry that your comfort was disturbed, even though we have handled it on site and tried to move the room. Your feedback on the importance of routine checks and room preparation before guests arrive will be followed up more seriously. We are also very sorry for the small cockroaches in the room, the leaking shower, and the hairdryer that was not functioning optimally. These issues have been brought to our attention to be addressed thoroughly. Once again, we apologize for this unpleasant experience. Your feedback is very important for us to continue to improve the quality of our facilities and services. We hope to be given the opportunity to welcome you back with a much better experience at Aston Palembang. Best regards, Marlina Bustami - General Manager

Dear D*n, Thank you for your time and attention in providing this valuable feedback. We apologize for the inconvenience you experienced regarding the AC and hairdryer in the room. Regarding the hot AC, we fully agree that regular checks and maintenance are essential to keep guests comfortable — this will be a serious concern for us. For the hairdryer, we also appreciate your suggestion. The type and comfort of use are indeed very important, and we will consider the option of replacing it with a more practical and reliable model. Your feedback helps us to continue improving and providing a better experience in the future. Hopefully we will have the opportunity to welcome you back to Aston Palembang. Best regards, Marlina Bustami - General Manager.

Dear Z*n, Thank you for taking the time to give us your feedback. We apologize for the inconvenience you experienced regarding the monotonous food variations and the taste of cuko/pempek that did not meet expectations. Your input is very valuable for us to continue to evaluate and improve, especially in terms of menu variations and the taste of regional specialties. We will immediately convey this to our culinary team so that it can be a serious concern in the future. Hopefully we will still have the opportunity to welcome you back and provide a much better experience. Thank you for your trust in staying at Aston Palembang. Best regards, Marlina Bustami - General Manager

Dear s***i, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our strategic location, beautiful views, delicious food, and comfortable rooms. Your kind words truly motivate our team to keep delivering the best experience for our guests. We look forward to welcoming you back to Aston Palembang! Warm regards, Marlina Bustami - General Manager

Dear E*a, Thank you very much for your positive review! We are very happy to know that the friendliness of the staff, the cleanliness of the room, and the strategic location near the airport are the reasons you chose to stay with us. We look forward to continuing to provide the best service and welcoming you back to Aston Palembang in the future. Warm regards, Marlina Bustami - General Manager

Dear Lizza N. C., Thank you very much for your appreciation of our friendly service! Thank you also for your feedback on the discount for birthday guests, this will be taken into consideration in the future. Hopefully your next visit to Aston Palembang will be even more memorable. Warm regards, Marlina Bustami - General Manager

Dear s*i, Thank you for your review and feedback. We are glad to know that you enjoyed the variety and choices of breakfast that we serve. We also apologize for the inconvenience of having to wait in line during breakfast, especially during peak hours. We will use this feedback as an evaluation material to improve the comfort and smoothness of our services. We look forward to welcoming you back with a better experience at Aston Palembang. Warm regards, Marlina Bustami - General Manager