Dear N*r, Thank you for your review and feedback. We greatly appreciate any feedback from guests as it helps us continuously improve the quality of our service. We apologize for any inconvenience you experienced regarding cleanliness, especially regarding the towels, the presence of ants, and termite infestation. The hotel is currently working with a professional pest control service for routine insect control. Regarding towels, we are also gradually updating them. However, your feedback remains a serious concern for us to ensure optimal results in the future. Once again, thank you for your review and suggestions. Your input is very important to us and will be taken into consideration by the team to improve in the future. We hope to welcome you back with a more comfortable experience. Best regards, Prima Firmana, General Manager.