Hotel Neo Palma - Palangkaraya by ASTON

Explore Hotel Neo Palma - Palangkaraya by ASTON
8.4
Very Good
From 4,188 reviews
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Cleanliness

8.5

Room Comfort

8.3

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Hotel Neo Palma - Palangkaraya by ASTON
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Distance to City Center (85)
Staff Friendliness (84)
Bedroom (79)
Bathroom (72)
Accessibility (71)
Room Space (70)
Ambiance (69)
Surroundings (63)
Taste (62)
Variety (59)
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Traveler Reviews Hotel Neo Palma - Palangkaraya by ASTON

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Customer reviews
s***t
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Business
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7.2
/10
Reviewed 2 day(s) ago
The room location is far from the elevator door!
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A***h
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Business
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8.5
/10
Reviewed 6 day(s) ago
There is no Neo Room in fact, what I got was a superior room, but the room was quite spacious and the bathroom was also spacious so I was quite satisfied even though there was no window for city views because the information said city views were only for deluxe type rooms.
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Accommodation's Reply
11 Nov 2025
Dear Ms. A*h, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for taking the time to share your stay with us. We are delighted to hear that you were pleased with the size and amenities of your room. Please note that you are staying in a Superior Room, formerly known as Neo Room but has been renamed to Superior Room, as detailed in your booking information. For rooms with windows and city views, we recommend a range of Deluxe rooms. To ensure that we can provide you with the best possible service, we recommend that you inform us of your special requests in advance, so that we can tailor and allocate the room to meet your needs. We appreciate your feedback and we look forward to welcoming you back for even more enjoyable experiences in the future. Best regards, Prima Firmana, General Manager
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Verified Traveler
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Staycation
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9.1
/10
Reviewed 2 week(s) ago
Comfortable, strategic location in the center of Palangka Raya city...
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, We are delighted that you enjoyed your stay and our excellent location in the heart of Palangkaraya. We look forward to welcoming you back again and providing you with an equally memorable experience on your next visit. Best regards, Prima Firmana, General Manager
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice, close to the roundabout, the rooms are also clean
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Accommodation's Reply
31 Oct 2025
Dear Ms. Y*a, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for your review and compliments. We are delighted to know that our excellent location and clean rooms made a good impression on you throughout your stay. Guest satisfaction is our top priority and comments like these are the driving force behind us to continue improving the quality of our services. We sincerely hope to welcome you back on your next visit. Best regards, Prima Firmana General Manager
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Ravico
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Business
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5.6
/10
Reviewed 4 week(s) ago
The bed moves and you can't lean back to watch TV, the pillowcases smell of cigarettes, the towels are all yellow, the elevator is very far from the room. The advantage is that it is in the middle of the city, integrated with the mall and the roundabout.
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Accommodation's Reply
24 Oct 2025
Dear Mr. Ravigo, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for taking the time to share your experience. We apologize for any inconvenience you experienced regarding the condition of the bed, room amenities and the distance from the room. Your feedback is highly appreciated as it will be used to evaluate and improve to provide comfort to all our guests in the future. We also appreciate the excellent location in the heart of the city and direct access to shopping malls and roundabouts. We look forward to welcoming you back again for an even better stay experience. Best regards, Prima Firmana General Manager
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H***L
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8.5
/10
Reviewed 4 week(s) ago
The room is great and very cool.
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Accommodation's Reply
24 Oct 2025
Dear Mr. H*l, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for your positive review. We are delighted to hear that you were impressed with the service of our staff, the cleanliness of our rooms and bathrooms, and the quality of our cool and pleasant rooms. Guest satisfaction is our top priority and we will continue to strive to maintain and improve our service standards. We look forward to welcoming you back soon. Best regards, Prima Firmana General Manager
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Y***i
icon-Business
Business
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8.5
/10
Reviewed 4 week(s) ago
It's really nice, the staff are friendly, the room is clean, the toilet is also clean and smells good
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Accommodation's Reply
24 Oct 2025
Dear Ms. Y*i, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for your positive review. We are delighted to hear that you were satisfied with our staff service and the cleanliness of our room and bathroom. Guest satisfaction is our top priority and comments like these motivate us to continue to strive for the best service. We hope to welcome you back on your next visit. Best regards, Prima Firmana, General Manager
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E***o
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Medical
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8.2
/10
Reviewed 4 week(s) ago
Friendly staff and located in the city center, easy access to everywhere, can get promotional prices too.
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Accommodation's Reply
21 Oct 2025
Dear Mr. E*o, On behalf of Hotel Neo Palma Palangkaraya, we would like to extend our warmest wishes to you. Thank you for sharing your memorable experience during your stay with us. We are glad that you enjoyed our convenient location, easy access and friendly service of our staff. Thank you for choosing our special discount. Your satisfaction is our top priority and your positive comments are the driving force behind us to provide the best service to you. We hope that you will return to Hotel Neo Palma Palangkaraya in the future. Thank you, Prima Permana, General Manager
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E***o
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Business
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8.5
/10
Reviewed 4 week(s) ago
It's very close to the city center, making it easy to get anywhere. It just feels cramped because of the hallway.
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Accommodation's Reply
21 Oct 2025
Dear E*o, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for taking the time to write a review of your stay with us. We are delighted to know that the hotel's convenient location and easy accessibility made your stay in Palangkaraya comfortable. We also appreciate your feedback on the narrow corridor design, which will be our goal to improve the overall comfort of our guests in the future. We look forward to welcoming you back again for an even better experience. Best regards, Prima Firmana General Manager
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K***n
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9.6
/10
Reviewed 4 week(s) ago
Make a varied food menu.
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Accommodation's Reply
21 Oct 2025
Dear Mr. Ken, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for taking the time and attention to provide us with your feedback. We appreciate your feedback on the variety of food on our menu and our team will take this into consideration for future improvements. We are committed to continuously improving the quality of our service and offering a wider variety of food options to make your stay even more memorable. We look forward to welcoming you back with even more improvements. Best regards, Prima Firmana General Manager
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a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always a regular when I go to Palangkaraya, I always stay here because it is in the city center!
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Accommodation's Reply
21 Oct 2025
Dear Ms. A*a, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for your trust and confidence in choosing us as your accommodation whenever you visit Palangkaraya. We are delighted to know that our location in the heart of the city provides you with convenience and easy access. Reviews like these are the driving force that drives us to continue to provide the best service to you every time you visit. We look forward to welcoming you back to Neo Palma Hotel Palangkaraya again. Best regards, Prima Firmana General Manager
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T***n
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Business
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9.1
/10
Reviewed 5 week(s) ago
My first time in Palangkaraya, I immediately ended up at this hotel based on a friend's recommendation, and it was quite satisfying. It's a shame I didn't take a photo of the room.
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Accommodation's Reply
21 Oct 2025
Dear Mr. T*n, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for choosing Neo Palma Hotel Palangkaraya as your accommodation choice for your first visit to Palangkaraya. We are delighted to know that your friend's recommendation gave you a pleasant experience at our hotel. Although you did not have a chance to take pictures of your room, we hope that the comfort and service you experienced will remain an unforgettable experience. We hope that on your next visit, you will have an even more fulfilling experience with us. We look forward to welcoming you back again. Sincerely, Prima Firmana General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
I like staying here when I'm on duty, but the breakfast is lacking in variety, and sometimes we get a room that doesn't meet our request.
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Accommodation's Reply
02 Oct 2025
Dear G*t, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for staying with us again and taking the time to share your experience. We are delighted to know that you felt comfortable during your stay. Regarding the breakfast variety and room accommodation, we greatly appreciate your feedback. We will continue to strive to improve the quality of our services to meet the expectations of all our guests, including you on your next visit. We look forward to welcoming you back, and we hope your next stay will be even more enjoyable. Warm regards, Prima Firmana. General Manager
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D***i
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
The hotel facilities are good, but the food is not very tasty.
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Accommodation's Reply
30 Sep 2025
Dear D*i, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for your rating and feedback, which we will use as a review for improvement. We wish you continued good health, and we look forward to welcoming you back to Neo Palma with colleagues, friends, or family in the near future. Best regards, Prima Firmana, General Manager
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Cin
icon-Business
Business
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10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very helpful, the place is nice & comfortable.
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Accommodation's Reply
30 Sep 2025
Dear Mr. Cin M, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for your excellent rating. We wish you continued good health, and we look forward to welcoming you back to Neo Palma with colleagues, friends, or family in the near future. Best regards, Prima Firmana, General Manager
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Tri B. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good hotel in Palangkaraya. Great and comfortable hotel.
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Accommodation's Reply
26 Sep 2025
Dear Mr. Tri B. L, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for choosing Hotel Neo Palma Palangkaraya and taking the time to leave a positive review. We are very pleased to know that you felt comfortable and satisfied during your stay with us. Reviews like this are an encouragement for the entire team to continue providing the best service. We look forward to your return visit in the future. Best regards, Prima Firmana. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel and all services are good
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Accommodation's Reply
26 Sep 2025
Dear G*t, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your positive review. We are very pleased to know that you are satisfied with our hotel and service. Your comments are a motivation for the entire team to continue providing the best service for every guest who stays. We look forward to your next visit at Hotel Neo Palma Palangkaraya. Best regards, Prima Firmana. General Manager
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M***d
icon-origin-TRAVELOKA
7.7
/10
Reviewed 8 week(s) ago
The sound of the entrance and exit doors is not soundproof enough.
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Accommodation's Reply
26 Sep 2025
Dear M*d, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience you experienced due to the poor soundproofing of the entrance and exit doors. Your feedback is very valuable, and we will immediately pass it on to the relevant team as evaluation material for improving guest comfort in the future. We hope to welcome you back to Hotel Neo Palma Palangkaraya for an even better stay. Best regards, Prima Firmana, General Manager
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A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Neo Palma is strategically located in the heart of Palangkaraya. On weekends, live entertainment often takes place at the nearby roundabout, just a short walk from the hotel. For dining, several well-known national restaurant chains are right next door. For a better stay, it’s recommended to book a higher room category and request one closer to the elevator. The hotel also embraces sustainable practices, notably by not providing single-use bottled water. Internet connectivity is strong and reliable, making it suitable for work as well.
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Accommodation's Reply
26 Sep 2025
Dear A***s, Greetings from Hotel NEO Palma Palangkaraya Thank you for taking the time to share your thoughtful review of Neo Palma Palangkaraya. We're delighted to hear that you enjoyed our strategic location and the vibrant atmosphere nearby, especially the weekend live entertainment and convenient dining options. We appreciate your helpful tips for future guests regarding room selection and our commitment to sustainability. Your recognition of our reliable internet connection is also very much appreciated, especially for guests who need to stay connected for work. We look forward to welcoming you back for another comfortable and enjoyable stay in the heart of Palangkaraya. Regards, Prima Firmana General Manager
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Hendry G.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, and the hotel is located in a mall, making it very easy to access. Breakfast is delicious.
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Accommodation's Reply
21 Sep 2025
Dear Mr. Hendry G., Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your positive review. We greatly appreciate your appreciation of our service and food quality. Reviews like this motivate us to continue providing the best service to every guest. We look forward to your next visit. Best regards, Prima Firmana, General Manager
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