Overall Ratings & Reviews Hotel Neo Palma - Palangkaraya by ASTON

Dear F*i, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for your positive review. We are very pleased to know that you felt comfortable with the service of our staff and that you found our stay helpful. We are also pleased that our hotel's strategic location provided easy access for you during your stay in the city. Your review is an encouragement for our entire team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Prima Firmana. General Manager

Dear G*g, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your rating and for sharing your experience with us. Regarding the refrigerator, we are happy to provide food storage services in the refrigerator available at the reception, especially for breast milk which requires adequate temperature. In addition, we also apologize for the room being quite far away due to the high demand for rooms recently. However, we will continue to strive to prioritize your room in the future. We sincerely hope to welcome you and provide facilities that meet your expectations and can provide comfort and an increasingly advanced experience. Once again, thank you and always be healthy to you and your family. Best regards, Prima Firmana. General Manager

Dear N*r, Thank you for your review and feedback. We greatly appreciate any feedback from guests as it helps us continuously improve the quality of our service. We apologize for any inconvenience you experienced regarding cleanliness, especially regarding the towels, the presence of ants, and termite infestation. The hotel is currently working with a professional pest control service for routine insect control. Regarding towels, we are also gradually updating them. However, your feedback remains a serious concern for us to ensure optimal results in the future. Once again, thank you for your review and suggestions. Your input is very important to us and will be taken into consideration by the team to improve in the future. We hope to welcome you back with a more comfortable experience. Best regards, Prima Firmana, General Manager.

Dear R*a, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for your feedback and review. We apologize for the inconvenience you experienced during your stay in room 136, especially regarding the bathroom and the condition of the bed linen, curtains, and towels. We will immediately follow up and improve these things to make our guests' experiences more comfortable in the future. We also appreciate your feedback regarding the taste of the food. We are happy to hear that you enjoyed our asparagus soup, and we will continue to strive to improve the quality of the taste of other menu items to meet your expectations. Thank you for your support and trust in Neo Palma Hotel. We look forward to welcoming you back with even better service and facilities. Best regards, Prima Firmana. General Manager

Dear s*o, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for your continued trust in Hotel Neo Palangkaraya. We are very happy to hear that you always choose to stay with us whenever you have an activity in Palangkaraya. We are also happy to know that our strategic location makes it easy for you to find food and entertainment for your children. Guest comfort and convenience are our top priorities. We hope we can continue to provide the best service and a pleasant stay experience for you and your family. We look forward to your next visit to Hotel Neo Palangkaraya. Best regards, Prima Firmana. General Manager

Dear a*i, Thank you very much for your positive review. We're delighted to hear that you found our location convenient and our staff to be friendly. Reviews like this mean a lot to us. We look forward to welcoming you back again soon. Regards, Prima Firmana, General Manager

Dear Mr. Suryadi, Thank you very much for your excellent rating and feedback. We wish you continued good health, and we look forward to welcoming you back to Neo Palma with your colleagues, friends, or family in the near future. Best regards, Prima Firmana, General Manager

Dear S*n, Thank you for your positive review. We're glad you were satisfied with our service and found our location convenient. We look forward to welcoming you back on your next visit. Regards, Prima Firmana, General Manager

Dear J*i, Thank you very much for your positive review. We are very happy to hear that you are satisfied with our service, enjoyed the food served, and felt comfortable with the cleanliness of the room. Your review is an encouragement for our team to continue providing the best service. We look forward to welcoming you back again in the future. Best regards, Prima Firmana. General Manager

Dear Mr. Setyo W, Thank you very much for your support. We are very happy that you enjoyed your stay at Hotel Neo. We will continue to strive to provide the best service. See you again on your next visit. Warm regards, Prima Firmana. General Manager

Dear G*t, Thank you very much for your support. We are very happy that you enjoyed your stay at Hotel Neo. We will continue to strive to provide the best service. See you again on your next visit. Warm regards, Prima Firmana. General Manager

Dear C*a, Thank you very much for your support. We are very happy that you enjoyed your stay at Hotel Neo. We will continue to strive to provide the best service. See you again on your next visit. Warm regards, Prima Firmana. General Manager

Dear Mr. Reddy D. H. M., Thank you for sharing your experience with us. We apologize for the inconvenience as the Superior room type with 1 bed was no longer available upon your arrival. However, we are glad to hear that you still enjoyed the moment with your family and chose to upgrade for their comfort. The happiness of our guests, especially with our beloved family, is our priority. We hope that your stay in the Deluxe room was a pleasant one. We look forward to welcoming you back again in another opportunity, with even better service. Best regards, Prima Firmana. General Manager

Dear A*w, Thank you for taking the time to review your stay with us. We are glad to know that you liked the room size, shower facilities, and our strategic location inside Palma Mall, right in front of Palangkaraya Roundabout. However, we would also like to apologize for the inconvenience related to the AC not functioning optimally even though it has been handled by a technician. Your input is highly appreciated and we will follow up on it so that the comfort of our guests is even more maintained in the future. We will also coordinate with the mall management regarding the parking area so that it can be even better. We look forward to welcoming you back with a more perfect stay experience. Best regards, Prima Firmana. General Manager

Dear I*y, Thank you for your positive review. We are very pleased to know that you are satisfied with our service, room cleanliness, AC comfort, and the variety and taste of the food we serve. Your review is a motivation for the entire team to continue providing the best service. We look forward to welcoming you back to Hotel NEO! Warm regards, Prima Firmana. General Manager

Dear Mr. Muhammad M., Thank you for this short but meaningful review. We are glad to know that you feel comfortable with the security of room access, our strategic location in the city center, and the ease of access to various hangouts and other facilities. We hope you had a pleasant stay, and we look forward to your next visit to Hotel NEO! Warm regards, Prima Firmana. General Manager

Dear Mr. H*y, Thank you for your positive review. We are very happy to know that you are satisfied with the friendliness of our staff and our services. Reviews like this are the motivation for us to continue to provide the best. See you again at Hotel NEO. Warm regards, Prima Firmana. General Manager

Dear S*l, Thank you very much for your super positive review—great. We are so glad you enjoyed your stay at Hotel NEO. Hope to see you again on your next visit. Warm regards, Prima Firmana. General Manager