8.4
Very Good
From 4,154 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Hotel Neo Palma - Palangkaraya by ASTON
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Staff Friendliness (79)
Distance to City Center (78)
Bedroom (72)
Bathroom (69)
Accessibility (66)
Ambiance (66)
Room Space (63)
Surroundings (59)
Taste (59)
Variety (58)
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Traveler Reviews Hotel Neo Palma - Palangkaraya by ASTON

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40
Customer reviews
Tri B. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Good hotel in Palangkaraya. Great and comfortable hotel.
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Accommodation's Reply
26 Sep 2025
Dear Mr. Tri B. L, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for choosing Hotel Neo Palma Palangkaraya and taking the time to leave a positive review. We are very pleased to know that you felt comfortable and satisfied during your stay with us. Reviews like this are an encouragement for the entire team to continue providing the best service. We look forward to your return visit in the future. Best regards, Prima Firmana. General Manager
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Verified Traveler
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8.5
/10
Reviewed 6 day(s) ago
The hotel and all services are good
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Accommodation's Reply
26 Sep 2025
Dear G*t, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your positive review. We are very pleased to know that you are satisfied with our hotel and service. Your comments are a motivation for the entire team to continue providing the best service for every guest who stays. We look forward to your next visit at Hotel Neo Palma Palangkaraya. Best regards, Prima Firmana. General Manager
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M***d
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7.7
/10
Reviewed 7 day(s) ago
The sound of the entrance and exit doors is not soundproof enough.
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Accommodation's Reply
26 Sep 2025
Dear M*d, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience you experienced due to the poor soundproofing of the entrance and exit doors. Your feedback is very valuable, and we will immediately pass it on to the relevant team as evaluation material for improving guest comfort in the future. We hope to welcome you back to Hotel Neo Palma Palangkaraya for an even better stay. Best regards, Prima Firmana, General Manager
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A***s
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8.5
/10
Reviewed 1 week(s) ago
Neo Palma is strategically located in the heart of Palangkaraya. On weekends, live entertainment often takes place at the nearby roundabout, just a short walk from the hotel. For dining, several well-known national restaurant chains are right next door. For a better stay, it’s recommended to book a higher room category and request one closer to the elevator. The hotel also embraces sustainable practices, notably by not providing single-use bottled water. Internet connectivity is strong and reliable, making it suitable for work as well.
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Accommodation's Reply
26 Sep 2025
Dear A***s, Greetings from Hotel NEO Palma Palangkaraya Thank you for taking the time to share your thoughtful review of Neo Palma Palangkaraya. We're delighted to hear that you enjoyed our strategic location and the vibrant atmosphere nearby, especially the weekend live entertainment and convenient dining options. We appreciate your helpful tips for future guests regarding room selection and our commitment to sustainability. Your recognition of our reliable internet connection is also very much appreciated, especially for guests who need to stay connected for work. We look forward to welcoming you back for another comfortable and enjoyable stay in the heart of Palangkaraya. Regards, Prima Firmana General Manager
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Hendry G.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, and the hotel is located in a mall, making it very easy to access. Breakfast is delicious.
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Accommodation's Reply
21 Sep 2025
Dear Mr. Hendry G., Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your positive review. We greatly appreciate your appreciation of our service and food quality. Reviews like this motivate us to continue providing the best service to every guest. We look forward to your next visit. Best regards, Prima Firmana, General Manager
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y***i
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Staycation
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8.5
/10
Reviewed 1 week(s) ago
The hotel is inside a mall. Lots of food stalls. It's near a large roundabout. It's in the heart of the city.
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Accommodation's Reply
21 Sep 2025
Dear Y*i, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your positive review. We look forward to your next visit. Best regards, Prima Firmana, General Manager
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Ria P.
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10.0
/10
Reviewed 2 week(s) ago
The service is good and the food is delicious
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Accommodation's Reply
17 Sep 2025
Dear Mrs. Ria P, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your positive review. We greatly appreciate your appreciation of our service and food quality. Reviews like this motivate us to continue providing the best service to every guest. We look forward to your next visit. Best regards, Prima Firmana, General Manager
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B***u
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Check Out Waiting Time is very slow
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear B*u, Thank you for your review and feedback. We apologize for the long wait during check-out. This is because we conduct a thorough check of the room to ensure that no items are left behind, as part of our efforts to ensure guest comfort and safety. We understand this can be an inconvenience, and we will continue to strive to improve efficiency without compromising on service standards. Thank you for your understanding, and we look forward to welcoming you back for an even better experience. Best regards, Prima Firmana, General Manager.
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Y***a
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10.0
/10
Reviewed 3 week(s) ago
Very good service, cleanliness and atmosphere
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Accommodation's Reply
16 Sep 2025
Dear Y*a, Thank you for your positive review. We are very pleased to know that you are satisfied with the service, cleanliness, and ambiance of our hotel. Reviews like this motivate us to continue providing the best service to every guest. We look forward to your next visit. Best regards, Prima Firmana, General Manager
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H***k
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Medical
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8.5
/10
Reviewed 3 week(s) ago
The hotel staff are all very friendly.
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Accommodation's Reply
16 Sep 2025
Dear H*ke, Thank you for your positive review. We greatly appreciate your appreciation for the friendliness of our staff. Providing the best service to every guest is our primary commitment. We look forward to welcoming you back on your next visit. Best regards, Prima Firmana, General Manager
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N***y
icon-Business
Business
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9.4
/10
Reviewed 3 week(s) ago
The room is comfortable, clean and quiet.
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Accommodation's Reply
08 Sep 2025
Dear N*y, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for taking the time to leave a review. We are delighted to know that you felt comfortable with the cleanliness and quietness of our room. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best regards, Prima Firmana, General Manager
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a***t
icon-Business
Business
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10.0
/10
Reviewed 3 week(s) ago
Strategic location for vacation or business
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Accommodation's Reply
08 Sep 2025
Dear A*t, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your positive review. We are delighted to hear that you enjoyed your stay. Our strategic location is designed to provide convenience for both leisure and business guests. We look forward to welcoming you back on your next visit. Best regards, Prima Firmana, General Manager
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E***n
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 week(s) ago
Excellent service and facilities
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Accommodation's Reply
04 Sep 2025
Dear E*n, Thank you very much for your excellent rating. We wish you continued good health, and we look forward to welcoming you back to Neo Palma with your colleagues, friends, or family in the near future. Best regards, Prima Firmana, General Manager
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Asmiyah
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Transit
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10.0
/10
Reviewed 4 week(s) ago
Hotel with easy access to everywhere
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Accommodation's Reply
02 Sep 2025
Dear Mr. Asmiyah, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for staying with us and for your positive review. We are pleased to hear that you found our hotel's location convenient for access to various destinations. We strive to provide comfort, not only in terms of facilities but also in terms of strategic location. We hope to welcome you back again in the future. Best regards, Prima Firmana, General Manager
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M***t
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Quiet, close to the city center, friendly and pleasant staff.
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Accommodation's Reply
26 Aug 2025
M*t, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for your review! We're delighted to hear that you felt at ease during your stay and that you enjoyed our location close to the city center. We're also very pleased to hear that you enjoyed the service from our staff. We look forward to welcoming you back. Best regards, Prima Firmana, General Manager
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APRIANTO
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Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
I like the staff, they are friendly and respond quickly.
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Mr. Aprianto, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your review! We are delighted to hear that you were satisfied with our friendly staff and prompt service. Guest satisfaction is our priority, and comments like this motivate us to continue providing the best service. See you on your next visit. Best regards, Prima Firmana, General Manager
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Arief W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice hotel, great location, the staff are friendly and helpful.
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Accommodation's Reply
26 Aug 2025
Dear Bapak Arief W, Greetings from Hotel NEO Palma Palangkaraya Thank you so much for your kind review. We're delighted to hear that you enjoyed your stay, appreciated our location, and found our staff friendly and helpful. Your satisfaction means a lot to us. We look forward to welcoming you back in the future. Regards, Prima Firmana General Manager
rivaldi c. s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
There are many choices of food and the service is very friendly.
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Accommodation's Reply
20 Aug 2025
Dear Mr. Rivaldi c. S., Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for your excellent rating. We wish you continued good health, and we look forward to welcoming you back to Neo Palma with your colleagues, friends, or family in the near future. Best regards, Prima Firmana, General Manager
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rivaldi c. s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel location is right at the Palangkaraya monument roundabout
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Accommodation's Reply
20 Aug 2025
Dear Mr. Rivaldi c. S., Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for your excellent rating. We wish you continued good health, and we look forward to welcoming you back to Neo Palma with your colleagues, friends, or family in the near future. Best regards, Prima Firmana, General Manager
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r***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
when you are in a hurry you can get a box of sandwiches or fried rice from 5am picked up at the receptionist.
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Accommodation's Reply
20 Aug 2025
Dear R*a, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you very much for your excellent rating and for recommending our additional takeaway breakfast service. We wish you continued good health, and we look forward to welcoming you back to Neo Palma with your colleagues, friends, or family in the near future. Best regards, Prima Firmana, General Manager
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Number of reviews per page
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