Overall Ratings & Reviews Zest Harbour Bay Batam by Swiss-Belhotel International

Dear Ms. Afrina a, Warm greetings from Zest Hotel Harbour Bay, Batam. Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you for taking the time to provide a review of your experience during your stay with us. We greatly appreciate any feedback from guests, as it serves as valuable evaluation material in our efforts to continuously improve the quality of our services and facilities. We sincerely apologize for the inconvenience you experienced, particularly regarding the dust along the hallway and the suboptimal condition of the shower in the bathroom. In response, we have forwarded your complaint to the Housekeeping and Engineering teams for immediate inspection and repair. We will also increase the frequency of cleanliness checks in the hotel's public areas to ensure a clean and comfortable environment for all guests. As for the shower, our technical team will conduct thorough maintenance to ensure all units are functioning properly as they should. We are pleased to know that the general cleanliness of the room met your expectations, and we are committed to continuously maintaining and improving existing standards to provide a pleasant and memorable stay. Once again, we thank you for this constructive feedback. We look forward to welcoming you back again in the future with even better service than before. Warm regards, Miko, Front Office Manager.

Dear Sir/Madam, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you for taking the time to share your experience while staying at Zest Hotel. We value every feedback from our guests as part of our continuous efforts to improve the quality of our services. Allow us to explain that the standard check-in time at Zest Hotel is at 2:00 PM. If guests arrive earlier, such as at 9:00 AM, an additional fee will be charged as an early check-in charge, because the room used is not included in the normal stay period. In addition, we also apologize for the inconvenience related to the request for a non-smoking room. When you arrived, our hotel was at full occupancy and all non-smoking rooms in the standard type were occupied. The only option available at that time was a non-smoking room in the Superior type, and as per policy, upgrading to the Superior type is subject to an additional charge of IDR 150,000. We assure you that this policy is not intended to burden guests, but is part of the standard procedure that applies based on room type and availability at that time. We understand your disappointment and will use this input as an evaluation material so that in the future we can provide clearer and more transparent information from the start. We hope to welcome you back on another occasion with a more enjoyable stay experience. Warm regards, Management.

Dear Sir/Madam, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you for your review and feedback. We apologize for any inconvenience regarding the completeness of the tools in the bathroom. Your feedback means a lot to us to make improvements. We will follow up immediately so that the bathroom facilities can be more complete and comfortable in the future. Hopefully we can welcome you back with a better experience. Best regards, Management.

Dear Valued Guest, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that our hotel provided a suitable and comfortable environment for your work-related visit, and that our proximity to the city center contributed positively to your experience. At our establishment, we strive to offer both convenience and a high standard of service for all our guests, particularly those traveling for business. Your kind remarks are greatly appreciated and will be shared with our team as encouragement to maintain our commitment to excellence. We look forward to the opportunity of welcoming you back in the future and providing you with another pleasant and productive stay. With kind regards, The Management

Dear Valued Guest, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you so much for your wonderful review! We’re delighted to hear that you found our staff friendly and helpful. Our team works hard to ensure every guest feels welcomed and well taken care of, so it’s truly rewarding to know we made a positive impact on your stay. We hope to have the pleasure of welcoming you back soon for another fantastic experience. With kind regards, The Management

Dear Mr. Khairuddin, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you very much for taking the time to leave such a positive review. We are very pleased to know that the speedy check-in process and the friendliness and quick response of our staff have made your stay a pleasant one. Guest satisfaction is our top priority, and comments like this really motivate the entire team to continue providing the best service. We hope this pleasant experience makes you more comfortable to stay with us again in the future. See you on your next visit, and please do not hesitate to contact us if you have any special needs during your stay. Regards, Management.

Dear Mr. Gomal M. T., Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. Thank you very much for your review! We are very pleased to hear that you were overall satisfied with your stay at our hotel. We are committed to always providing the best service and ensuring the comfort of our guests, so it is very encouraging if you feel that there were no obstacles during your stay. We look forward to welcoming you back again in the future and providing an even more enjoyable experience. Regards, Management.

Dear Mr. Irwan, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. We are very happy to hear that you had a pleasant experience during your stay with us, We always put guest experience and satisfaction as our priority, your review and kind words mean a lot to us. We look forward to welcoming you back on your next visit in the future. Best regards, Management.

Dear Mr. Agus M, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you very much for your positive review! We are very happy to hear that you felt comfortable during your stay with us. We always strive to provide a pleasant experience for our guests, both in terms of the comfort of the facilities and the ease of access to various places around. We look forward to welcoming you back on your next visit in the future. Best regards, Management.

Dear Ms. Diah, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you very much for your very positive review. We are very happy to hear that you are satisfied with the cleanliness and service we provide. Your satisfaction is our top priority, and we will continue to strive to maintain the quality of our services to be the best. We look forward to welcoming you again in the future. Regards, Management

Dear Sir/Madam, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you very much for your valuable feedback. We apologize if the sea view you were expecting was disturbed by the development around the area. We will continue to strive to improve our facilities for the comfort of our guests. We hope your next visit will be as pleasant as ever, and we look forward to welcoming you back with a better experience. Best regards, Management.

Dear Mr. Supriyo, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. Thank you very much for this excellent review. We greatly appreciate that you are satisfied with our hotel’s strategic location, which certainly makes it easy for you to do activities around the area. We are also pleased to hear that the cleanliness of our rooms meets your expectations, as guest comfort and satisfaction are our top priorities. We hope that you are also comfortable with the ease of finding food around the hotel. Hopefully we can welcome you back soon and provide a more enjoyable stay experience in the future. Regards, Management

Dear Mr. Agung, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. We greatly appreciate your feedback and apologize for any inconvenience you may have experienced. We take the cleanliness and comfort of each room very seriously, and we will immediately follow up on the issues you have raised regarding the cleanliness and condition of the air conditioning in the room. We are committed to always maintaining the best quality and service standards for all our guests. Hopefully we can provide a better and more satisfying experience on your next visit. Regards, Management

Dear Mr. Ade, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. Thank you very much for your positive review! We are very happy to hear that you were satisfied with the friendliness of our staff and the cleanliness of the hotel room. We always strive to provide the best stay experience for every guest, and your comments mean a lot to us. We will continue to work hard to maintain the quality of our services and facilities. We look forward to welcoming you back on your next visit in the future. Best regards, Management.

Dear Ms. Mega, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. Thank you very much for your positive review. We are very pleased to hear that you were satisfied with the cleanliness of our hotel, room, and bathroom facilities. We are also grateful that you appreciated our strategic location by the sea and close to the city center. We strive to provide the best experience for every guest, and your review is a motivation for us to continue to improve our services. We look forward to welcoming you back on your next visit to Batam. Thank you, Management.

Dear Mr. Ade, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. Thank you very much for your positive review! We are very happy to hear that you were satisfied with the service of our friendly and helpful staff. We always strive to provide the best experience for every guest, and feedback like this means a lot to us. In addition, we also thank you for appreciating the cleanliness and comfort of our facilities. A smooth check-in and check-out process is important to us so that guests can feel comfortable. We look forward to welcoming you back on your next visit to Batam. Thank you, Management.

Dear Ms. Mega, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. We are very happy to hear that you had a pleasant experience during your stay with us, We always put guest experience and satisfaction as our priority, your review and kind words mean a lot to us. We look forward to welcoming you back on your next visit in the future. Best regards, Management.

Dear Sir/Madam, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. We are very happy to hear that you had a pleasant experience during your stay with us, We always put guest experience and satisfaction as our priority, your review and kind words mean a lot to us. We look forward to welcoming you back on your next visit in the future. Best regards, Management.

Dear Mrs. Rianti, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. We greatly appreciate you taking the time to share your experience and review with us. We are very happy to hear that you had a pleasant experience during your stay with us, We always put guest experience and satisfaction as our priority, your review and kind words mean a lot to us. We look forward to welcoming you back on your next visit in the future. Best regards, Management.