7.7
Pleasant
From 84 reviews
Provided by travelers on
Cleanliness

7.6

Room Comfort

7.4

Meal

7.0

Location

7.5

Service and Facilites

7.4

People often mention about Big Big Hotel
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Bedroom (7)
Staff Friendliness (6)
Bathroom (5)
In-room Dining (4)
Wifi (3)
Room Space (3)
Soundproof (3)
Surroundings (2)
Accessibility (2)
Family Friendly (2)
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Traveler Reviews Big Big Hotel

Number of reviews per page
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40
Customer reviews
Misdi S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
quite satisfactory for a budget hotel
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Misdi S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
quite satisfactory for a budget hotel
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J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 11 week(s) ago
Bedroom got molds, holes, and spiders. Bedsheet and pillow were dirty, and got holes too. Moreover, i think it's not that soundproof as other rooms' voices are so loud. It's a no smoking hotel but smelled of cigarettes. Can connect wifi but it won't work haha. Overall, not so worth it for the price paid.
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Nina W. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Owner of hotel is friendly, we get upgrade room from the owner. The room is clean and cheap but the location to far.
1 people find it helpful
Y***a
icon-origin-TRAVELOKA
6.0
/10
Reviewed 49 week(s) ago
I was given a room in which there was already another customer, after complaining he gave me another room
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2 people find it helpful
Diana C. S.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 64 week(s) ago
(+)* Deluxe rooms with cheap prices.* There is a mini playground, very suitable for those with small children.* The rooms are clean.* Large enough to open suitcases.* Hangers and mirrors are available in the room and bathroom.* Simple breakfast (milk, bread and biscuits).* Easy to get food. 5 minutes walk there is an Indian halal food restaurant, 10 minutes walk there is a Chinese restaurant, burger, mini market, order grab food for those who don't want to go out. shower gel, ear buds, brush teeth and toothpaste.* Last but not least, the receptionist named Eli was very friendly and helpful. (-)* the hot water in our room didn't work.* the pillow on the front chair smelled of slobber 😂.
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3 people find it helpful
Accommodation's Reply
04 Jul 2024
Hi Diana! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead.We are sorry to know the heater problem, now heater already repair and have a hot shower..Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards,ELLY
Diana N. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 96 week(s) ago
This hotel is highly recommended for families and couples. Close to restaurants and the room is comfortable 🫶.
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Yuli H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 97 week(s) ago
Rooms are very clean. The receptionist is very friendly. It's just a bit far from the Larkin terminal. As for hotels, everything is really ok.
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2 people find it helpful
Hawa M.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 108 week(s) ago
If you take a break for a while its OK, but for stay no. I ordered this hotel because I missed my flight, so I just slept for a while because the price was ok. The mattress has lots of stains. The wall looks like it's going to peel off. The bathroom is clean but slippery. Warm water works fine. Friendly staff.
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3 people find it helpful
Jackson W. S. L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 110 week(s) ago
This accommodation is great. But Wi-Fi, Sometimes it will discontinue, and sometimes Wi-Fi is good, and other is okay 👍.
2 people find it helpful
Andi I. a.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 113 week(s) ago
The room is small, stuffy because there is no window. Wifi is not good in the room, yeah according to the price.
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1 people find it helpful
Khairulddin
icon-origin-TRAVELOKA
8.5
/10
Reviewed 120 week(s) ago
Ni frills with basic amenities. Lift also available. Budget hotel yet comfortable.
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KNK T. A. T. S. B.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 150 week(s) ago
The hotel was very dirty, from walkway up to the room. Inside the room the toilet was ok, but the bed is smelly and dirty with hairs. Even the OYO pillow was smelly. I feel uncomfortable and itchy when I sit in the room.
3 people find it helpful
Wong H. W.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 155 week(s) ago
TV not working. Front counter even not inform.
1 people find it helpful
Soon Min Qin
icon-origin-TRAVELOKA
5.9
/10
Reviewed 160 week(s) ago
The bed is full of human hair. Bedsheet got yellowish spot. Bathroom shower head spoilt and water splash everywhere. The room is full of smoking smell. Seem not really upkeep. Front counter service good.
1 people find it helpful
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Ruby C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 166 week(s) ago
Location is a bit strange, surrounded by car service and shophouse of spare part car, bike, machine etc. But, luckily it's walking distance to the traditional market and foodcourt or McD. What I like the most is 1,7km from hotel thwre is a Durian Market! Hotel itself is good, nice and clean, the staff ia friendly, specially the girl at reception, Mugi and Yana. We spend 3 nights there before flying back to Jakarta
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1 people find it helpful
Supri H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 170 week(s) ago
Ranjangnya enak dan resepsionis ramah.
1 people find it helpful
Accommodation's Reply
14 Jul 2022
Thanks for rating us, Supriyanto! Your comments make our day. We hope to please you with our service. Hello, Jane!
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Maryam q.
icon-Family
Family
icon-origin-TRAVELOKA
9.0
/10
Reviewed 302 week(s) ago
The hotel was clean, cheap, and provide 2 queen beds for one room. But receptionist was very long to come. Also the tv cable was too short to get pluged.
2 people find it helpful
Kalaivanee S.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 315 week(s) ago
room was just nice, not too compact and clean. suitable for Traveller stay. just the pillow was too soft, but will recommend to stay here. definitely will stay over
1 people find it helpful
Cynthia N.
icon-Family
Family
icon-origin-TRAVELOKA
6.5
/10
Reviewed 326 week(s) ago
Overall it is good and clean, but the toilet door cannot be tightly closed, the location is also less strategic.
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3 people find it helpful
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