Traveloka (8,032)
Other sources (34)
8.5
Very Good
From 8,032 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.3
Location
8.6
Service and Facilites
8.4
People often mention about Grand Tjokro Balikpapan
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Staff Friendliness (61)
Ambiance (56)
Accessibility (52)
Bedroom (51)
Room Space (44)
Distance to City Center (42)
Variety (42)
Family Friendly (40)
Bathroom (38)
Taste (38)
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Traveler Reviews Grand Tjokro Balikpapan
Number of reviews per page
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40
Customer reviews
L***a
Staycation
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly, and the security guard helped lift my sleeping child.
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+4
1 people find it helpful
M***S
5.6
/10
Reviewed 2 week(s) ago
Room conditions without air circulation, rooms smell of dust, dirty towels like they haven't been washed, incomplete bathroom equipment, deluxe rooms feel superior. The restaurant floor is sticky, some swimming pools can't be used. Narrow car parking. Not according to expectations for a hotel that is close to the city center
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A***u
Leisure
10.0
/10
Reviewed 2 week(s) ago
Thank you very much, hopefully the future will be better and the team will always be prosperous.
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1 people find it helpful
R***o
Staycation
8.5
/10
Reviewed 3 week(s) ago
Second time staying here..alhamdulillaah it was fun..
There are several additional new games/rides in this hotel and a mini zoo..which adds to the comfort of staying..especially for children while on vacation..
The food is quite varied..the employees are also friendly..
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+3
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Faudzan B. A.
Business
10.0
/10
Reviewed 4 week(s) ago
Good hotel for vacation or work
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r***a
Staycation
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the room is clean, the pool is clean but the smell of chlorine is really strong, the breakfast is quite good, quite complete, the playground behind the restaurant is free, only the one next to the pool is paid for 40k, the sound of the plane is not noisy, overall it's okay.
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A***k
Staycation
10.0
/10
Reviewed 5 week(s) ago
The executive room is really top, spacious, clean, very good facilities, nice view, can see the planes taking off, the receptionist is very friendly, the location is close to the airport
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1 people find it helpful
Febiana P.
10.0
/10
Reviewed 5 week(s) ago
Very satisfying service and clean rooms.
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1 people find it helpful
anisa
Staycation
8.1
/10
Reviewed 6 week(s) ago
Maybe the room could be renovated because the hotel room furniture looks old-fashioned and many of the wooden tables are fragile, the extra chair near the bed has holes from cigarettes even though I booked a non-smoking room, the room is also not soundproof because the sound of motorbikes passing by can be heard clearly because my room has a view of the highway. With the price of the room I paid, I don't think it matches what I got, maybe the hotel needs to improve its rooms.
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3 people find it helpful
D***t
Business
10.0
/10
Reviewed 7 week(s) ago
It's really good for an overnight stay, the breakfast is also good, and it's easy and close to the airport.
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear D*t, thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. It is very pleasant to know that you are happy while staying at our hotel and giving good comments for our reference in improving our services. We are very much looking forward to welcoming you back on your next visit. Thank you. Management of Grand Tjokro Balikpapan.
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H***i
8.5
/10
Reviewed 7 week(s) ago
Got a room with an airport view so you can see the planes landing
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Accommodation's Reply
03 Jun 2025
To H*i, thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. It is very pleasant to know that you are happy while staying at our hotel and giving good comments for our reference in improving our services. We are very much looking forward to welcoming you back on your next visit. Thank you. Management of Grand Tjokro Balikpapan.
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H***s
Business
8.8
/10
Reviewed 7 week(s) ago
Good, location near the airport, Dandito restaurant.
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
To H*s, thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. It is very pleasant to know that you are happy while staying at our hotel and giving good comments for our reference in improving our services. We are very much looking forward to welcoming you back on your next visit. Thank you. Management of Grand Tjokro Balikpapan.
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N***a
9.4
/10
Reviewed 8 week(s) ago
This is my second time staying here, the first time the room faced the highway. Because the location is strategic and close to the city center, even though it faces the highway, it's still good. The last time yesterday the room faced the airport. It was really good because you could see the planes taking off and landing many times🤩
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Accommodation's Reply
03 Jun 2025
To N*a, thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. It is very pleasant to know that you are happy while staying at our hotel and giving good comments for our reference in improving our services. We are very much looking forward to welcoming you back on your next visit. Thank you. Management of Grand Tjokro Balikpapan.
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B***s
Leisure
6.9
/10
Reviewed 8 week(s) ago
the room is not soundproof, pillows need to be replaced, towels also need to be washed
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
To B*s P, thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. We deeply regret after knowing that there are obstacles in our facilities and services, we deeply apologize for this inconvenience and we have followed up on this to the relevant department to further improve the service, we are very grateful to have been informed of this. And we will continue to be committed to providing the best service for every guest who comes. We really hope for your arrival on your next visit. Thank you. Management Grand Tjokro Balikpapan.
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G***A
Business
9.4
/10
Reviewed 8 week(s) ago
Good business hotel, great staff and near to the airport, certainly the best feature.
1 people find it helpful
Accommodation's Reply
03 Jun 2025
To G***A, thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. It is very pleasant to know that you are happy while staying at our hotel and giving good comments for our reference in improving our services. We are very much looking forward to welcoming you back on your next visit. Thank you. Management of Grand Tjokro Balikpapan.
AY
Agapetrisia Y.
Staycation
10.0
/10
Reviewed 9 week(s) ago
The hotel is very kid friendly, lots of facilities and activities for kids... a day staycation at the hotel is already very satisfying👍
clean room, complete toiletries, free coffee, tea and hot water... only the towels smell a little musty, it seems they are not dry enough.
The service of all employees from parking, security, lobby to room service, pool and restaurant crew is very friendly and efficient... keep improving 👍
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
To Mrs. Agapetrisia, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that Mrs. Agapetrisia was happy during her stay at our hotel and gave good comments for our reference in improving our services. We really hope that Mrs. Agapetrisia will come back on her next visit. Thank you. Management of Grand Tjokro Balikpapan.
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M***D
10.0
/10
Reviewed 10 week(s) ago
very nice place to stay
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Accommodation's Reply
03 Jun 2025
To M*D, thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. It is very pleasant to know that you are happy while staying at our hotel and giving good comments for our reference in improving our services. We are very much looking forward to welcoming you back on your next visit. Thank you. Management of Grand Tjokro Balikpapan.
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a***y
5.9
/10
Reviewed 10 week(s) ago
The drinking water in the room tasted bad. The restaurant was slow to refill so many dishes were empty.
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Accommodation's Reply
03 Jun 2025
To a*y thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. We deeply regret after knowing that there are obstacles in our service delays, we deeply apologize for this inconvenience and we have followed up on this to the relevant department to further improve service improvements, we are very grateful to have been informed of this. And we will continue to be committed to providing the best service for every guest who comes. We really hope for your arrival on your next visit. Thank you. Grand Tjokro Balikpapan Management.
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a***s
6.0
/10
Reviewed 10 week(s) ago
Requested no smoking but given a "flexible" room
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Accommodation's Reply
03 Jun 2025
To a*s thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. We deeply regret after knowing that there are obstacles in the availability of our smoking rooms, we deeply apologize for this inconvenience and we have followed up on this to the relevant department to further improve the service, we are very grateful to have been informed of this. And we will continue to be committed to providing the best service for every guest who comes. We really hope for your arrival on your next visit. Thank you. Management Grand Tjokro Balikpapan.
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ds
dimas s.
Staycation
8.8
/10
Reviewed 11 week(s) ago
It was a nice place. Near to the airport, has easy access to go and friendly hotel for kids.
1 people find it helpful
Number of reviews per page
20
40
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