Traveloka (10,965)
Other sources (7)
8.3
Very Good
From 10,965 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
7.6
Location
8.6
Service and Facilites
8.3
People often mention about POP! Hotel Diponegoro Surabaya
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Ambiance (57)
Distance to City Center (56)
Bedroom (55)
Staff Friendliness (53)
Accessibility (51)
Bathroom (48)
Hotel Area (44)
Check-in/out Time (41)
Room Space (41)
Surroundings (36)
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Traveler Reviews POP! Hotel Diponegoro Surabaya
Number of reviews per page
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40
Customer reviews
g***a
Transit
8.8
/10
Reviewed 3 day(s) ago
Overall it was good, but the room I stayed in didn't have any amenities.
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Accommodation's Reply
15 Sep 2025
Hey! Dear g*a. Thank you for taking the time to tell us about your experience at POP! Hotel Diponegoro. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We hope your next visit will be as pleasant as the previous one. Warm Regards. Nr thesis R. Hotel Manager.
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EJ
Edi J.
Business
9.4
/10
Reviewed 6 day(s) ago
Strategic location, comfortable, clean rooms, recommended
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Accommodation's Reply
15 Sep 2025
Dear Edi J. Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager
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S***o
8.5
/10
Reviewed 7 day(s) ago
It's quite good and the staff are friendly, but if you want to enter at 12 o'clock you can't, you have to come at 2 o'clock sharp, so you have to wait until 2 o'clock sharp.
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Accommodation's Reply
15 Sep 2025
Dear S*o, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, nr. thesis. Hotel Manager
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L***k
8.4
/10
Reviewed 1 week(s) ago
The bath soap can run out, meaning it wasn't refilled when it was cleaned again, which is why it ran out at night. Luckily, when I was informed, it arrived quickly, even though it was really uncomfortable.
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Accommodation's Reply
10 Sep 2025
Dear L*ke. Heyya! Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for any inconvenience regarding our facilities. This feedback will serve as a positive input for us in providing excellent service to our guests. Thank you again and we look forward to welcoming you back. Have a poppin' Day. Nr thesis R. Hotel Manager
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A***a
Business
9.4
/10
Reviewed 2 week(s) ago
Overall, it's ok..just need more variety for breakfast menu..thx
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Accommodation's Reply
08 Sep 2025
Dear A*a, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, nr. thesis. Hotel Manager.
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a***a
10.0
/10
Reviewed 3 week(s) ago
good service .. nice room .. but wifi is hard to connect .. please provide input .. maybe when I checked in the menu list was not visible .. my suggestion is that each room has a menu list that can be connected to WA .. thanks
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Accommodation's Reply
03 Sep 2025
Dear A*a, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager.
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PL
Puji L. W.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Great... The hotel is comfortable, clean, and the service is very satisfying.
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Accommodation's Reply
28 Aug 2025
Dear Puji W. Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, nr. thesis. Hotel Manager
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j
jeje
8.5
/10
Reviewed 3 week(s) ago
Recommended, comfortable and clean place
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Accommodation's Reply
26 Aug 2025
Dear Jeje, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager.
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EF
Elsa F. A.
Staycation
8.2
/10
Reviewed 4 week(s) ago
A comfortable hotel for that price, located in the city center. Very satisfied.
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Accommodation's Reply
19 Aug 2025
Dear Elsa F. A. Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager.
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A***s
Transit
9.4
/10
Reviewed 6 week(s) ago
Always comfortable here, no problems whatsoever.
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Accommodation's Reply
11 Aug 2025
Dear A*s, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, nr. thesis. Hotel Manager
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Y***n
Leisure
8.6
/10
Reviewed 6 week(s) ago
In the morning, the cleaning staff shouts and makes noise while cleaning other rooms. It's very disturbing.
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Y*n. Heyya! Thank you for taking the time to share your valuable time with us. We apologize for the inconvenience caused to our staff. This feedback will be a positive input for us in providing excellent service to our guests. We will strive to provide even better service for our guests in the future. Thank you again and we look forward to welcoming you back. Have a poppin' day. Nr thesis R
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E***d
Business
6.5
/10
Reviewed 6 week(s) ago
Please replace the bedsheets, there are lots of yellow stains and unclear stains, and please help when checking in if the room is already available. It's really far to find food. Breakfast is quite good, but there's not much variety. Just 2 nights, after that, immediately look for another one😁
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Accommodation's Reply
05 Aug 2025
Hey! Dear E*d. Thank you for taking the time to tell us about your experience at POP! Hotel Diponegoro. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We hope your next visit will be as pleasant as the previous one. Warm Regards. Nr thesis R. Hotel Manager.
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s***i
Transit
8.2
/10
Reviewed 7 week(s) ago
Clean room, cold AC, and spacious room
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Accommodation's Reply
05 Aug 2025
Dear S*i, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager.
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S***g
9.4
/10
Reviewed 8 week(s) ago
Clean, good service... toothbrushes are available upon request...
The only thing I didn't like was having to leave my ID card at the receptionist upon check-in... I think we need another alternative for security.
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Accommodation's Reply
30 Jul 2025
Dear S*g. Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, nr. thesis. Hotel Manager.
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A***i
Business
8.5
/10
Reviewed 8 week(s) ago
I've stayed here several times for business trips. The hotel is strategically located and close to business destinations. Thank you.
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Accommodation's Reply
28 Jul 2025
Dear A*i, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager
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k***a
9.4
/10
Reviewed 8 week(s) ago
Friendly staff, clean rooms, cold AC.
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Accommodation's Reply
23 Jul 2025
Dear Ke*a, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager.
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A***s
Business
10.0
/10
Reviewed 9 week(s) ago
Nice and comfortable, close to town and smooth.
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear A*s, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager.
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A***s
Business
10.0
/10
Reviewed 9 week(s) ago
Nice and comfortable sleeping time and city center
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Accommodation's Reply
21 Jul 2025
Dear A*s, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager.
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P***o
Business
9.4
/10
Reviewed 9 week(s) ago
Easy hotel access, central location near Bungkul Park, suitable for morning walking exercise.
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Accommodation's Reply
17 Jul 2025
Dear P*o, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, nr. thesis. Hotel Manager.
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Y***i
Leisure
9.4
/10
Reviewed 10 week(s) ago
Very satisfied with the service and facilities available
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Accommodation's Reply
10 Jul 2025
Dear Y*i, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager.
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Number of reviews per page
20
40
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