POP! Hotel Diponegoro Surabaya

Explore POP! Hotel Diponegoro Surabaya
8.3
Very Good
From 13,424 reviews
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Cleanliness

8.5

Room Comfort

8.3

Meal

7.5

Location

8.6

Service and Facilites

8.2

People often mention about POP! Hotel Diponegoro Surabaya
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Distance to City Center (81)
Bedroom (81)
Staff Friendliness (80)
Ambiance (79)
Accessibility (78)
Bathroom (67)
Hotel Area (65)
Check-in/out Time (59)
Room Space (59)
Surroundings (56)
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Traveler Reviews POP! Hotel Diponegoro Surabaya

Number of reviews per page
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Customer reviews
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Dedy p.
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Business
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9.4
/10
Reviewed 1 week(s) ago
Good place, good vibe, all good. Very friendly service, clean, fragrant.
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Accommodation's Reply
05 Aug 2026
Dear Dedy p. Thank you so much for your positive feedback! We are very happy to know that you enjoyed your stay with us. Your support means a lot to our team and encourages us to keep improving our service. We can’t wait to welcome you back again soon! Warm Regards NR Thesis R Hotel Manager
O***s
icon-Transit
Transit
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8.2
/10
Reviewed 2 week(s) ago
The staff is friendly, communicative, and the process is fast.
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Accommodation's Reply
03 Aug 2026
Dear Mr./Ms. O*s, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Tesis R., Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I always subscribe here because it is close to the city, comfortable, and the service is friendly.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for your excellent review and compliments on our team. We are proud that our staff's service made your stay even more memorable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again soon. Sincerely, Tesis R.
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Yunda L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It was a comfortable stay. The staff was very helpful and friendly, but unfortunately, our sleep was disturbed by the noisy guests from the two rooms directly opposite ours, opening and closing their doors at night, seemingly having not slept all night. Otherwise, the staff and service were all excellent.
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Accommodation's Reply
23 Jul 2026
Dear Ms. Yoon Da L., Thank you for your wonderful review and appreciation of our staff. We are proud to know that our staff's service made your stay even more enjoyable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again soon. Sincerely, NR Thesis R., Hotel Manager
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a***h
icon-Staycation
Staycation
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9.7
/10
Reviewed 4 week(s) ago
The staff is very friendly, the information is clear.
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Accommodation's Reply
16 Jul 2026
Dear Mr./Ms. a*h, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Thesis No. R. Hotel Manager
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Dedy p.
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Business
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8.5
/10
Reviewed 4 week(s) ago
Very comfortable, the staff are also very friendly, clean and close to the city center.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Dedy P., Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Thesis R., Hotel Manager
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Nuky W.
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9.1
/10
Reviewed 5 week(s) ago
Close to everywhere, friendly staff, rooms are worth the price.
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Accommodation's Reply
09 Jul 2026
Dear Ms. Nuky W, Thank you for your wonderful review and appreciation of our staff. We are proud to know that our staff's service made your stay even more enjoyable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again soon. Sincerely, NR Thesis R. Hotel Manager
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O***s
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Overall, all good. Staff are friendly, the bathroom is clean, and the service is also fast and detailed.
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1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Mr./Ms. O*s, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again soon. Sincerely, Tesis R., Hotel Manager
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d***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very friendly. I complained about charging my electric car, and they responded immediately and it worked.
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Accommodation's Reply
03 Jul 2026
Dear Mr./Ms. d*y, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again soon. Sincerely, NR thesis R. Hotel Manager
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Verified Traveler
icon-Transit
Transit
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8.5
/10
Reviewed 6 week(s) ago
Hello, we went there yesterday for a transit hotel. But so far, everything is okay. We will come back again.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your excellent review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again soon. Sincerely, NR thesis R., Hotel Manager
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M***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's so cool, so fun, and so nice here. Don't forget to give it 5 stars.
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Accommodation's Reply
23 Jun 2026
Dear Mr. M*D, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Thesis R., Hotel Manager
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Hendro W.
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Business
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9.4
/10
Reviewed 9 week(s) ago
Strategic location and close to dining locations and can be accessed on foot.
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1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Ms. Hendra W., Thank you so much for your positive review! We are delighted to hear that you enjoyed your stay with us. Your support means a great deal to our team and motivates us to further improve the quality of our service. We hope to welcome you back again soon 😊 Sincerely, Thesis R., Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Good service & good attitude staff.
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Accommodation's Reply
13 Jun 2026
Dear G***t Thank you so much for your positive feedback! We are very happy to know that you enjoyed your stay with us. Your support means a lot to our team and encourages us to keep improving our service. We can’t wait to welcome you back again soon! 😊 Warm regards, NR Thesis R Hotel Manager
I***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
This is my umpteenth time staying at Pop Hotel and the service standards are still well maintained.
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1 people find it helpful
Accommodation's Reply
10 Jun 2026
Dear Mr. I*n, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Tesis NR R., Hotel Manager
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g***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The rooms are minimalist and comfortable. There's a sofa-like area. There's also a water dispenser in each hallway so you can refill drinks. The rubber in the bathroom is starting to get a little moldy. Perhaps it could be done with some maintenance/rejuvenation. During my stay at Pop, I didn't see any security guards available to help with parking.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear g*a, Thank you for your review regarding your stay at POP! Hotel Diponegoro Surabaya. We apologize for the inconvenience you experienced. This is not the standard of service we strive to provide to all our guests. We greatly appreciate your feedback and have forwarded it to the relevant team for immediate improvement. We are committed to continuously improving the quality of our service, and we hope to have the opportunity to enhance your experience on your next stay. Thank you for your valuable feedback. Sincerely, NR thesis R., Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Booking for partners, quite clean and comfortable.
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Accommodation's Reply
22 May 2026
Dear Mr. G*t, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, Thesis No. R. Hotel Manager
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 12 week(s) ago
The check-in process is flexible, so if you don't have cash for a deposit, you can use your ID card and it will be returned after check-out. The location is also close to Transmart, there are massage chairs, and it looks like there is a clinic inside too. But please improve the breakfast, especially the snack jar section, because there are more than one or two people eating, so at least there are tongs for the snacks at the breakfast bar 🙏🙏
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Accommodation's Reply
26 May 2026
Dear Mr./Ms. S*y, Thank you very much for taking the time to write a review about your stay at POP! Hotel (Diponegoro Surabaya). We apologize that your stay did not meet your expectations and that you experienced any inconvenience. Your valuable feedback is important for improving our services and facilities. We will address this issue immediately with the relevant department and strive to prevent it from happening again. We will do our best to provide you with a more pleasant stay on your next visit. Please contact us if you have any questions. Thank you, Hotel Manager R
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k***e
icon-Staycation
Staycation
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9.4
/10
Reviewed 12 week(s) ago
Friendly staff, clean, next time I want to staycation here again
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. Ke*e, Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more memorable. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back again soon. Sincerely, The Hotel Manager
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Indah N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Everything is very good, clean and comfortable, the location is strategic.
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1 people find it helpful
Accommodation's Reply
24 May 2026
Dear Ms. Indah N., Thank you for your wonderful review and appreciation of our team. We are proud that our staff's service made your stay even more enjoyable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again soon. Sincerely, nr thesis R
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M***h
icon-Transit
Transit
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8.5
/10
Reviewed 13 week(s) ago
The faucet wouldn't fit into place, and when I turned it on, it often fell off, hitting my head. So I had to hold the shower head while showering.
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Accommodation's Reply
15 May 2026
Dear Mr./Ms. M*h, Thank you very much for taking the time to write a review about your stay at POP! Hotel (Diponegoro, Surabaya). We apologize that your stay did not meet your expectations and that you experienced any inconvenience. Your valuable feedback is important for improving our services and facilities. We have reported this matter to the relevant department and will take immediate action to prevent such incidents from happening again. We will do our best to provide you with a more pleasant stay on your next visit. If you have any questions, please contact us. Thank you. Hotel Manager NR thesis R
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Number of reviews per page
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