POP! Hotel Diponegoro Surabaya
Explore POP! Hotel Diponegoro Surabaya
Overall Ratings & Reviews POP! Hotel Diponegoro Surabaya
Traveloka (11,009)
Other sources (7)
8.3
Very Good
From 11,009 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
7.6
Location
8.6
Service and Facilites
8.3
People often mention about POP! Hotel Diponegoro Surabaya
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Distance to City Center (66)
Ambiance (66)
Bedroom (66)
Staff Friendliness (62)
Accessibility (61)
Bathroom (56)
Hotel Area (53)
Check-in/out Time (48)
Room Space (48)
Surroundings (44)
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Traveler Reviews POP! Hotel Diponegoro Surabaya
Number of reviews per page
20
40
Customer reviews
J***i
6.8
/10
Reviewed 3 day(s) ago
Please provide toiletries 🙂 and the TV doesn't have Netflix.
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a***e
10.0
/10
Reviewed 4 day(s) ago
Friendly receptionist, security guard is also very helpful, strategic location
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Suwarno
8.5
/10
Reviewed 6 day(s) ago
quite satisfying but the tax is big
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Accommodation's Reply
13 Nov 2025
Hello! Dear Mr. Suwarno, Thank you for taking the time to tell us about your experience at POP! Hotel Diponegoro. We are very sorry that your experience did not meet your expectations. We would like to express our deepest condolences. We hope that your next visit will be as pleasant as the last. Sincerely, Thesis No. R. Hotel Manager
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I***a
Business
8.5
/10
Reviewed 7 day(s) ago
The staff is friendly, and the room is always cleaned without us requesting it.
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Accommodation's Reply
13 Nov 2025
Dear me*a, Thank you for the great review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Hotel Manager
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S***a
Staycation
9.4
/10
Reviewed 2 week(s) ago
The hotel is very friendly, helpful during check-in & check-out.
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Accommodation's Reply
07 Nov 2025
Dear S*a, Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Hotel Manager
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G***y
Business
8.7
/10
Reviewed 3 week(s) ago
The chairs have lots of holes and the floor is a bit dusty.
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Accommodation's Reply
31 Oct 2025
Hello! Dear G*y, Thank you for taking the time to tell us about your experience at POP! Hotel Diponegoro. We are very sorry that your experience did not meet your expectations. We express our deepest condolences. We hope that your next visit will be as pleasant as the last. Sincerely, Thesis No. R. Hotel Manager
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VR
Vonny R.
10.0
/10
Reviewed 3 week(s) ago
Great so far, best place to stay
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Accommodation's Reply
03 Nov 2025
Dear Vonny R
Heyaa !
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Have A Poppin day
Sincerely,
NR Thesis R
Hotel Manager
N***i
10.0
/10
Reviewed 3 week(s) ago
friendly and prompt and always responds to my complaints
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Accommodation's Reply
29 Oct 2025
Dear Ms. Ni*i, Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Hotel Manager
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Y***a
Staycation
10.0
/10
Reviewed 4 week(s) ago
Good, the only downside is that there are lots of small animals in my room, I don't know if there are cockroaches or what, there are lots of them around my bed, but it's good.
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Accommodation's Reply
23 Oct 2025
Hello! Dear Y*a, Thank you for taking the time to tell us about your experience at POP! Hotel Diponegoro. We are very sorry that your experience did not meet your expectations. We express our deepest condolences. We hope that your next visit will be as pleasant as the last. Sincerely, No thesis R. Hotel Manager
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M***d
Transit
8.2
/10
Reviewed 4 week(s) ago
Everything is good, but unfortunately there is a cigarette smell from the Hexos. Maybe because one of the neighbors smokes. Overall, it's good.
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Accommodation's Reply
23 Oct 2025
Hello! Dear M*d, Thank you for taking the time to tell us about your experience at POP! Hotel Diponegoro. We are very sorry that your experience did not meet your expectations. We would like to express our deepest condolences. We hope that your next visit will be as pleasant as the last. Best regards, Tess R. Hotel Manager
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Verified Traveler
6.9
/10
Reviewed 4 week(s) ago
The room facilities are adequate and access to the city center is very easy.
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your wonderful review of our hotel. We are very pleased that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Hotel Manager
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Verified Traveler
6.9
/10
Reviewed 4 week(s) ago
The room facilities are sufficient, the location for access to the city center is more convenient.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your wonderful review of our hotel. We are very pleased that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Hotel Manager Thesis
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AM
Ahmad M.
Business
8.8
/10
Reviewed 6 week(s) ago
Good, strategic location and friendly staff
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear Ahmad M. Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, nr. thesis. Hotel Manager.
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A***s
9.1
/10
Reviewed 7 week(s) ago
Good place to stay if you have work to do in SBY
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Accommodation's Reply
29 Sep 2025
Dear A*s, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Hotel Manager
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S***n
8.1
/10
Reviewed 7 week(s) ago
The AC takes too long to cool down and the WiFi is slow.
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Accommodation's Reply
29 Sep 2025
Dear S*n. Heyya! Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for any inconvenience regarding our facilities. This feedback will serve as positive feedback for us in providing excellent service to our guests. Thank you again and we look forward to welcoming you back. Have a poppin' Day. Nr thesis R. Hotel Manager
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N***o
Business
9.4
/10
Reviewed 8 week(s) ago
The hotel is comfortable, clean, close to the city center, and in a quiet neighborhood. This is my second stay here. Check-in was quick. The room was exactly as requested on the app. The staff were very friendly. Thank you.
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Accommodation's Reply
22 Sep 2025
Dear Mr. N*o, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Mr. N*o, Hotel Manager
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Verified Traveler
Staycation
10.0
/10
Reviewed 8 week(s) ago
The best and must stay here if you go to Surabaya
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Accommodation's Reply
22 Sep 2025
Dear G*t, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, nr. thesis. Hotel Manager
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N***o
9.4
/10
Reviewed 8 week(s) ago
Save according to price and location near the city
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Accommodation's Reply
22 Sep 2025
Dear Mr. N*o, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Mr. N*o, Hotel Manager
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T***i
5.8
/10
Reviewed 8 week(s) ago
There is an additional fee of 50,000 for early check-in
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Accommodation's Reply
22 Sep 2025
Dear T*i. Heyya! Thank you for taking the time to share your valuable time with us. We apologize for any inconvenience regarding our additional facilities. This will be a positive feedback for us in providing better service to our guests. Thank you again and we look forward to welcoming you back. Have a poppin' Day. Nr thesis R. Hotel Manager
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g***a
Transit
8.8
/10
Reviewed 9 week(s) ago
Overall it was good, but the room I stayed in didn't have any amenities.
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2 people find it helpful
Accommodation's Reply
15 Sep 2025
Hey! Dear g*a. Thank you for taking the time to tell us about your experience at POP! Hotel Diponegoro. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We hope your next visit will be as pleasant as the previous one. Warm Regards. Nr thesis R. Hotel Manager.
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Number of reviews per page
20
40
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