Thank you for staying at Hotel Sonic Semarang and sharing your review. We apologize for any inconvenience you experienced during your stay. We would like to inform you that Hotel Sonic does not currently have a restaurant, so cutlery such as spoons is not provided as standard in the rooms. However, we will do our best to assist guests if needed, as long as they are still available at our front office. Regarding towels and floor mats, we apologize for any shortcomings at the time. This is not our standard service, and we have brought this matter to the attention of the housekeeping team for serious attention to prevent recurrence in the future. Your feedback is greatly appreciated and will be used as a basis for our evaluation to continuously improve the quality of our service. Warm regards, Sonic Hotel Semarang