Overall Ratings & Reviews Hotel IXO Bekasi

Thank you very much for your positive review! We are very happy to hear that you found our staff friendly, the location strategic and clean, and our service satisfactory. We sincerely apologize for the inconvenience you experienced with the AC and Wi-Fi. Your feedback is very valuable to us. Currently, our team of technicians are conducting a thorough inspection and repair to ensure both facilities are functioning optimally for the comfort of all future guests. We hope this inconvenience does not reduce your desire to stay with us again. We will continue to strive to provide the best experience for every guest.

Thank you very much for your review! We are very happy to hear that you found our staff friendly and our service satisfactory. We sincerely apologize for the inconvenience you experienced regarding the non-cooling air conditioning. This is a serious concern for us. Our team of technicians will immediately check and repair the air conditioning in your room to ensure future guest comfort. Your feedback is very valuable for us to continue to improve the quality of service. Hopefully we have the opportunity to welcome you back with a better experience.

Thank you for your review. We sincerely apologize for the inconvenience you experienced regarding the WiFi, cleanliness and quality of the linen, and the comfort of the spring bed during your stay. We take your feedback very seriously. We have followed up with the technician team for WiFi repairs, as well as with the housekeeping team to ensure the cleanliness and quality of the linen are up to standard. We will also check and follow up on the condition of the spring bed in your room immediately. We are committed to continuously improving our services. Hopefully we will have the opportunity to provide a much better experience on your next visit. Best regards, Hotel Ixo Bekasi Management