EN | USD

Support

Explore Lace Boutique Hotel

Traveloka (66)

Other sources (30)

7.8

Pleasant

From 66 reviews

Provided by travelers on

Cleanliness

7.7

Room Comfort

8.0

Meal

8.2

Location

8.2

Service and Facilites

7.4

People often mention about Lace Boutique Hotel

All

Bedroom (2)

Ambiance (1)

Room Space (1)

Bathroom (1)

Hotel Area (1)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Lace Boutique Hotel

Number of reviews per page

Customer reviews

R***a

Staycation

8.8

/10

Reviewed 12 week(s) ago

Unique.. my family and I like it. Comfortable. Clean. Spacious. The only thing I don't like is the bathroom, it's small, but overall I'm very satisfied. For a family vacation, please sleep at this hotel. Great,

See original

Find this review helpful?

Andy G.

8.5

/10

Reviewed 42 week(s) ago

Only 1 lift is working and the reception is not there 24/7. Security guards takes over when receptionist is not around. Not really feel like a hotel. More like air b&b. Sort of. The room is clean and neat but a bit stuffy upon arrival. Need to switch on the air conditioner (it 's working!) Fast fast. The price is very good for a 80sq. M with a 2 bedroom for 4 person stay. Just don't expect superb services but sufficient for a OK stay. There are mosquitoes flying around and can of mosquitoes spray solved the problem. Hm. And oh. The bed is good. Slept well.

Find this review helpful?

E***h

Business

5.7

/10

Reviewed 53 week(s) ago

The bedsheets and pillows were smelly and there 's a leftover baby diaper left in the kitchen cabinet.

Find this review helpful?

MD RAMLI M. S.

8.4

/10

Reviewed 77 week(s) ago

The hotel has a weird lobby with a small table for reception. Checking in was smooth. The rooms was so lovely, very uniquely design and decorated. The yoilet is so nice, I like it very much! However, things need to be improved for it to be better hotel. The room door doesn't have a latch to double lock it. Once the repairman open my room wo knocking. The bed is hard and only has queen size. The comforter also smells and I think its reused from previous occupants! Algae cn be seen on the shower curtain. I wud consider coming backbif they improve on the above issues.

Find this review helpful?

Robert

5.1

/10

Reviewed 82 week(s) ago

Very dirty and dirty, the pillows, mattress, bed sheets all smell, the refrigerator was not cleaned, there were leftovers, very smelly. Hopefully a fix will be made soon.

See original

1 people find it helpful

Mah T. T.

5.4

/10

Reviewed 86 week(s) ago

Receptionist is hidden behind banquet tables almost lost our way in the hotel. Someone smokes at corridor and smoke came into our room. Apartment is just beside main road and noise pollution is high. No toilet paper in toilet. Bed is making noise when we turn or move. Blood stain on bedsheet. Chair is old. Door mat is pathetic. Room is definitely spacious, finishing is posh.

1 people find it helpful

Vignesh V.

4.8

/10

Reviewed 93 week(s) ago

Very rude behaviour especially the manager very rude and don't even give respect to customers.

1 people find it helpful

Accommodation's Reply

05 Oct 2023

Thank you for your review.. I will tell you what happened on the day of the incident. check in: 30 Sept and Check out: 1 October. Room type: Standard room (For 2 adults and 1 child under 6yrs are allowed to stay for free using existing bedding). Deposit of RM100. On the day of the incident, you came with your mother and two boys, approximately 9 years old. the hotel humbly allows you to stay in the hotel room even if you come with two children, after checking in, you and your mother and two children enter the room, after 10 minutes you go down to the lobby and leave the hotel area, after 20 minutes A married couple came with two children aged between six and 8 years old, entered the hotel area, the hotel asked where to go and the couple showed the key to your room. I have told the couple that they are not allowed to go up because they are not guests at this hotel, but they told to visit your mother and deliver the goods, for that reason I have given permission for 1 hour for them to do so and after that they have to leave the the room. at the same time the hotel has contacted you to explain the matter since you are outside the hotel. the hotel has explained to you that in fact they are not allowed to go upstairs but the hotel still humbly gives permission for one hour to your guests. after an hour your guest still didn't come down and leave the hotel room, so the hotel went up to the room to order your guest to leave the hotel room, but unfortunately no one opened the room door.. after ringing the bell several times and there was no response from the party the hotel went to the pool on the top floor of the hotel and found the mother and two children along with your guest were swimming in the pool. the total number of people bathing in the pool is seven people, the hotel has ordered your guest to get out of the pool and at the same time your mother has been angry with us for doing so.. the hotel has decided not to return the room deposit of rm100 because your guest has using the pool and all places in the hotel even though it was forbidden before that. from the beginning the hotel has treated you well. tq

yusaimi a. h.

8.5

/10

Reviewed 96 week(s) ago

Great hotel with low rate and easy check in process.

Find this review helpful?

Mohd F.

9.1

/10

Reviewed 102 week(s) ago

The hotel room was very nice. I got the price much more cheaper using app. Just the check in and check out experience were the worse. Staff said the hotel just opened back after pkp thus they lack of staff. But the location, all are great. Hope can improve on their staff.

3 people find it helpful

Lee C. Y.

9.7

/10

Reviewed 105 week(s) ago

Staff are good and well directing me.

Find this review helpful?

lugina s.

5.4

/10

Reviewed 106 week(s) ago

Kami menginap bertiga untuk 2 malam, tetapi handuk hanya disediakan 2 buah. Sabun mandi yang disediakan di kamar mandi sudah bekas pakai dan hanya tersisa 1/2 (setengah) botol kecil. Ketika esok harinya kami meminta sabun mereka tidak mengirimkan, bahkan hingga berulang kali kami meminta sabun tetapi yang diberikan malah shampoo dan lotion. Responnya juga sangat tidak masuk di akal. Sangat tidak direkomendasikan tinggal di hotel ini.

Find this review helpful?

Ida F. J.

6.6

/10

Reviewed 110 week(s) ago

Dalaman hotel nampak luxury dan cantik sangat. Ruang tamu yang complete. Pool ada di bahagian atas. Namun beberapa kemudahan telah ditiadakan - free WiFi, tisu, hanger & some toiletries sebelum ini I pernah stay sini complete like another hotel. Tapi yang I still stay here sebab berdekatan dengan kedai makanan Melayu & halal serta kedai-kedai runcit mudah untuk membeli barangan yang diperlukan. Pada saya kedudukan strategik yang menjadi pilihan utama.

Find this review helpful?

Mariam

6.0

/10

Reviewed 110 week(s) ago

Hair on hair rubber band on the bed, definitely did not change the bed sheets. Did not clean the coffee table. Even the toilet they didn't clean up.

1 people find it helpful

Linda T.

8.5

/10

Reviewed 119 week(s) ago

Everything OK but abit noisy as near the main road. The air-conditioning is not cold.

1 people find it helpful

Linda R.

9.0

/10

Reviewed 164 week(s) ago

last minute plans.. Grand layout like royal but poor maintenance of the place. Overall okay cannot complain much bcos of the price we pay..

1 people find it helpful

Mohamad F.

6.1

/10

Reviewed 166 week(s) ago

Hotel interior is beautiful but showers are clogged. The stagnant water almost overflowed into the outside of the shower time room. The staff who cleaned the room was only 2 people. We checked in the booth, but the booth was not ready to be packed for check in. The strong smell of cigarettes is crazy. The management said the maintenance team will no longer be the reason for the pkp, so people have to do everything. The clerk at the pound counter was alone. The pool is not sure if you can take a shower. Deserve 2 stars out of 5 stars.

See original

2 people find it helpful

AZMI B. Y.

5.1

/10

Reviewed 174 week(s) ago

Hotel price is 5 star but hospitality and facilities is not more than budget hotel, its not worth it to stay here. Water presure is very slow, no hygiene they don't change your comforter, pillow case and so on, event towel they don't change. I'm not recommend this hotel to anybody.

2 people find it helpful

ZAHIBUL BIN MOHAMAD

9.1

/10

Reviewed 176 week(s) ago

Spacious, beautiful and clean room. Affordable price to own. Just not provided breakfast because of the covid pandemic.

See original

Find this review helpful?

farhana f.

5.7

/10

Reviewed 180 week(s) ago