S
Suhendra
Leisure
6.8
/10
Reviewed 2 week(s) ago
When I entered the hotel room, it felt comfortable, but when I wanted to take a shower, the soap dispenser was empty. I tried calling the front desk twice, but no one came to refill it. The next day, while I was in the make-up room, I asked for a refill. Then I saw the restaurant staff were very relaxed, not alert to the spills on the table. When the syrup drink dispenser was clogged, they didn't take the initiative, instead leaving the guests waiting for their glasses to be filled 🤦♂️. The large pieces of pumpkin looked like animal feed, hopefully there will be improvements in the future.
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Accommodation's Reply
02 Nov 2026
Dear Guest, Thank you very much for your review of your stay at our hotel. We value your feedback and appreciate your patience and understanding. Please accept our sincere apology for the inconvenience caused by our services. We take guest feedback very seriously and this is become our tools to improve our services and facilities. If you have any others feedback please do not hesitate to contact us through email. We look forward to welcome you back in the near future under better circumstances! Thank you, Warm regards, Maya Ulfa. Marketing Communication Executive.


