Anugerah W.

Business

8.5

/10

Reviewed 324 week(s) ago

Good place and Comfortable, only WIFI need to fix, because I tried to connect but can't connect to internet

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Drajad S.

Business

6.2

/10

Reviewed 324 week(s) ago

It doesn't fit the writing and the facts but the low price is understandable.

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feri i.

6.0

/10

Reviewed 327 week(s) ago

When the water floods, the building rooms are old.

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Accommodation's Reply

01 Mar 2020

Thank you Mr. Irawan for staying at Surya Hotel. We apologize for the inconvenience at our hotel. For the problem of flooding in front of the hotel, we have coordinated with related parties because it results in the hotel drainage not leaving. We hope that this situation does not happen in the future. Best regards Ilham only Hotel Manager

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Aprilia S. W.

Business

6.2

/10

Reviewed 329 week(s) ago

The internet network is not good, the signal is bad.

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Accommodation's Reply

07 Feb 2020

Thank you for the input given to us, there are indeed some improvements at the end of the month for internet equipment. We apologize again for your inconvenience. We will improve our servants. Best regards Only ilham Hotel Manager

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Anggie Henny Matasik

Romantic

6.3

/10

Reviewed 329 week(s) ago

The hot water is not available, so the bathtub means nothing :(

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Achmad G. R.

Backpacking

6.0

/10

Reviewed 329 week(s) ago

The air conditioner is not really hot and the room is very cold.

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Accommodation's Reply

03 Mar 2020

Thank you for the input given to us. We apologize for the inconvenience, sir, during our hotel. We will progress soon. We will wait for your return. Best regards Ilham only Hotel Manager

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Raxel A.

6.1

/10

Reviewed 330 week(s) ago

The hotel is dirty and smells musty, especially in the rooms, the exhaust in the bathroom is very noisy.

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Accommodation's Reply

07 Feb 2020

Thank you for the input given to us. We apologize for the inconvenience, sir, while in our hotel. We will progress soon. We will wait for your return. Best regards Ilham only Hotel Manager

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Bambang

Business

6.0

/10

Reviewed 332 week(s) ago

Rooms are a lot of mosquitoes and the air conditioner is noisy.

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Accommodation's Reply

07 Feb 2020

Thank you for the input given to us. In the future we will improve our servants. Best regards Only ilham Hotel Manager

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Halasan S. P.

Backpacking

6.0

/10

Reviewed 333 week(s) ago

Not worth mentioning as a hotel.

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Accommodation's Reply

16 Jan 2020

Thank you for your attention Mr. Halasan. Because of one other thing there is a problem in our hotel. In the future it is already in the process of repair. We hope Mr Halasan can visit again at our hotel. Best regards Ilham only Hotel Manager

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hilmi n.

Family

9.4

/10

Reviewed 334 week(s) ago

I got a clean room, the service from the hotel workers was very good and friendly. Close to culinary spots in the new market.

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Accommodation's Reply

16 Jan 2020

Thank you for the input given to our hotel, Mr. Hilmi. We will improve our service again. We await your return. Best regards Only ilham Hotel Manager

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Ms FEI BIN

Business

8.4

/10

Reviewed 335 week(s) ago

The location of Hotel Surya Jakarta is in the middle of Jakarta (strategically) and the rooms are clean. Only when we were staying, the exhaust fan sounded very loud (wanted to send a video can't) and the water smelled. Please improve.

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Accommodation's Reply

31 Dec 2019

Thank you Ms.Fei for staying at our hotel. We will cross check again what is the problem in the room. Sorry for the inconvenience while in our hotel. Our maids will be upgraded in the future. thank you Only ilham Hotel Manager

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Mhd

Business

8.5

/10

Reviewed 336 week(s) ago

Rooms for deluxe are quite spacious, there is hot water, a garden there is a fountain and a fish pond is good for relaxing, for breakfast a lot around the hotel food vendors, although there are restaurants in the hotel that are always closed, supermarkets and atm very close, the lack of only a lot of mosquitoes .

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ahmad f.

Family

9.4

/10

Reviewed 336 week(s) ago

I am very happy to stay here because the place is also quite strategic

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Accommodation's Reply

26 Dec 2019

Thank you Pa Ahmad for staying at our hotel, we hope to stay again. In the future our service will be better.

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Mira H.

Romantic

9.4

/10

Reviewed 336 week(s) ago

Now the service is getting better, improved cleanliness and tidiness of the room yes. It smells even more to break it

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Accommodation's Reply

26 Dec 2019

Thank you Pa Rosyid for staying at our hotel, in the future we will improve our maids again. Thank you for the input provided.

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Tarjan

6.0

/10

Reviewed 338 week(s) ago

This is the umpteenth time staying here, but this is a very uncomfortable experience, dirty room. AC is not cold at all. Smelly dirty bathroom. Lots of hair. Ask to change the room because right when I open the blanket there are blood stains. Change but the room conditions are still the same. So will not stay here again. No recommend.

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Accommodation's Reply

12 Dec 2019

Previously, we apologize for the inconvenience of Mr. Tarjan in our hotel, thank you for criticizing us. In the future we will be even better. Please let Mr. Tarjan stay back at our hotel. Greetings Management.

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Mhd

6.0

/10

Reviewed 338 week(s) ago

Lots of mosquitoes.

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Accommodation's Reply

07 Dec 2019

Thank you Pa Achyar for staying at our hotel, Sorry for the inconvenience of Pa Achyar. We will pay attention to the pest control program again in the future, we hope Pa Achyar will return to our hotel. Thank you for the information provided to us.

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Mhd

7.0

/10

Reviewed 339 week(s) ago

The wifi is not enough in the back room, the room is pretty good.

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Accommodation's Reply

07 Dec 2019

Thanks for the info you provided to us. For wifi is in progress in December. We are waiting for his return.

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Chairiyani A.

Backpacking

5.5

/10

Reviewed 341 week(s) ago

the view was different from photo, wifi was bad, we must buy wifiid. hope this hotel will be better again

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Accommodation's Reply

28 Nov 2019

Thank you Ms. Chairiyani, for your review it is will be good critics to us. Sorry for your inconvenience, because our internet access is under construction. But now our team has resolved the problem. I Hope you can come visit again to feel the best service from Surya Hotel Jakarta.

Brama M.

Romantic

8.8

/10

Reviewed 346 week(s) ago

Excellent service, the officers are also friendly, in the photo deluxe double room there is no bathtub but the original is there.

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Bambang S.

Business

6.0

/10

Reviewed 346 week(s) ago

Please pay attention to the toilet, something is leaking in the toilet area so that water stagnates, and it causes a lot of mosquitoes.

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Hotel Surya Jakarta

Overall Ratings & Reviews Hotel Surya Jakarta

8.2

8.2

7.8

8.5

8.4

Traveler Reviews Hotel Surya Jakarta