Grand Hawaii Hotel

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Overall Ratings & Reviews Grand Hawaii Hotel

Traveloka (7,729)
Other sources (4)
8.3
Very Good
From 7,729 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Grand Hawaii Hotel
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Distance to City Center (119)
Staff Friendliness (116)
Ambiance (115)
Bedroom (98)
Bathroom (92)
Accessibility (89)
Surroundings (82)
Hotel Area (79)
Room Space (75)
Soundproof (69)
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Traveler Reviews Grand Hawaii Hotel

Number of reviews per page
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40
Customer reviews
H***y
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 1 week(s) ago
Not very satisfactory and hopefully it can be improved.
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1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. H*y, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, we apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving the quality of our services in the future to ensure your utmost comfort during your stay. We look forward to welcoming you back to our hotel again in the future. Sincerely, The Manager
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abizar
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Very interesting for a favorite location.
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2 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Mr. Abizar, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Sincerely, The Manager. (Reply dated September 8, 2026)
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a***r
icon-Staycation
Staycation
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9.1
/10
Reviewed 2 week(s) ago
good, incredibly interesting experience
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Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Grand Hawaii Hotel, Pekanbaru, extends its deepest respects. We thank you for choosing our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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E***o
icon-Transit
Transit
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Dirty room, dust everywhere, dirty table sticky with food or drink residue, dirty bed and sheets as if they hadn't been changed and looked like they had just been used.
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Accommodation's Reply
08 Sep 2026
Dear Mr. E*o, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying with us and for your review. On behalf of management, I apologize for any inconvenience you experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay even more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
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Verified Traveler
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
The bed sheets and pillows were a bit dirty, the pillows smelled, I had to cover the pillows with my clothes.
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Accommodation's Reply
08 Sep 2026
Dear Mr. G*t, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
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A***i
icon-Staycation
Staycation
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7.4
/10
Reviewed 3 week(s) ago
In the lobby, the noise of passing trains disrupts your sleep in the middle of the night. The problem is, they pass by frequently.
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Accommodation's Reply
08 Sep 2026
Dear Mr./Ms. A*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of the management, I apologize for any inconvenience you may have experienced during your stay. We are committed to improving the safety and comfort of all our guests to ensure your stay was pleasant. We hope to welcome you back to our hotel again in the near future. Sincerely, The Manager
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
08 Sep 2026
Dear Ms./Mrs. R*a, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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R***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good and safe atmosphere, comfortable for resting.
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Accommodation's Reply
08 Sep 2026
Dear Mr. R*d, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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ario n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Good, hotel staff quickly handle requests.
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Accommodation's Reply
08 Sep 2026
Dear Mr. Ario N, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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ario n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Good, the hotel staff also responded very quickly.
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Accommodation's Reply
08 Sep 2026
Dear Mr. Ario N, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel is near the city center.
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Accommodation's Reply
08 Sep 2026
Dear Mr./Ms. E*a, Grand Hawaii Pekanbaru Hotel extends its warmest greetings. Thank you for your stay and for submitting your review. We hope to welcome you back again in the future. Sincerely, The Manager
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Ayu K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Always stay here, clean rooms and good staff response.
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Accommodation's Reply
08 Sep 2026
Dear Mr./Ms. Ayu, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Sincerely, The Manager. (Reply dated September 8, 2026)
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c***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 week(s) ago
The AC wasn't cooling in the room, and it felt so hot that I couldn't sleep. It felt stifling. I'm so fed up staying here. I've reported it, but it's still hot. For 500,000 Rupiah, the room is too cramped, and the breakfast isn't very good.
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Accommodation's Reply
12 Aug 2026
Dear Mr./Ms. c*l, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of management, we apologize for any inconvenience you may have experienced during your stay. We will continue to improve and upgrade the air conditioning system in your room to ensure your comfort throughout your stay. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
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R***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The air heater is less noticeable, the rest is good.
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Accommodation's Reply
12 Aug 2026
Dear Mr. R*d, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and upgrade the hot water facilities in your room to ensure your comfort throughout your stay. We hope to welcome you back to our hotel again in the near future. Sincerely, The Manager
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Joni S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
A hotel with excellent facilities and excellent service. Highly recommended.
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Accommodation's Reply
12 Aug 2026
Dear Mr./Ms. Joni S., From the Grand Hawaii Hotel, Pekanbaru, we respectfully thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good service, clean, comfortable rooms.
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Accommodation's Reply
12 Aug 2026
Dear Ms./Mrs. S*a, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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P***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 13 week(s) ago
The AC is not cold, only wind comes out.
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Mr./Ms. P*n, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and upgrade the air conditioning system in your room to make your stay more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
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L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Comfortable, and super friendly service, clean.
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Ms. L*a, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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T***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The breakfast was delicious and the staff were excellent. I'll definitely stay here again next time I visit Pekanbaru. One word for this hotel: keep up the great service.
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Ms./Mrs. T*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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T***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It was a very comfortable stay. It's close to the city center and the staff are very helpful.
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Ms./Mrs. T*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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Number of reviews per page
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40