Overall Ratings & Reviews Ersha Hotel

The room order was not appropriate, cleanliness was lacking, the toilet water leaked onto the bedroom floor, the parking area was narrow.

Very old hotel, non-standard reception, very poor facilities.

Just once and won't repeat it again. Haunted and shabby hotel 👎. Really bad.

When staying, the room chosen did not match the one given. Forced to add an extra bed. There was no AC remote. The water heater did not work. The bathroom could not be closed. There were no tissues. There was no mineral water. There was no hot water maker, etc. This is not a hotel but a shack.

The room does not match the picture in the application, the environment is not clean

Not suitable for use as a place to stay

Not bad, for the price we pay for a strategic location, the facilities are just ordinary, the cleanliness is also ordinary, there is AC but there is no remote so it is very cold. If you look at other people's problems, they have problems when they come to check in late, so they don't get a better room or are shared with others, so my recommendation if you want to book here is to come on time and early, and ask to choose a better room.

when checking in, the deposit paid was forced to be cut by 40% to buy coffee/tea and bread. even though I deliberately did not choose a room with dining facilities. when refusing to have the deposit cut, the officer did not dare on the grounds that he could get angry with management

Bad, not suitable, not friendly, not recommended.

I checked in via the app, but the room I booked had already been given to someone else.

There is a hole in the roof of the bathroom, please repair it again, the roof of the front of the room is also leaking on the 2nd floor

Bad service, asked how much it was on the app then asked for extra for the room I ordered, I asked how much and then 100 ja gin-ginemng can be thought of like that? The staff is looking for outside profits which the owner should know about. Extortion even though the type of room I ordered was the same as the one shown by the staff but asked for extra. Sorry, my story is convoluted. The shape of the room is very no. Regret ordering without looking at the reviews first because I was stuck taking a sick family to see the cheap ones and I was immediately tempted. Oh yes, the staff is also not on standby at the place. So I just left the hotel, it doesn't matter if I lose any money, the important thing is to sleep comfortably and not get charged.

Photos are very different from reality. The toilet door has a big hole in the bottom, the mattress has fallen to the middle, the television is blurry, the AC is not cold, the room is dark with only 1 light. At night the room was forced to open at 1pm because of a leak in the room next door. Annoying. The place is dirty and stuffy... it's hard to take a shower, the shower is broken. Very bad experience... will not stay here again.

For those who want to stay here, please think again, the cleanliness is really ZONK. It's better to look for another one because it is very different from the one in the photo. Very dirty.

Stayed 2 days, but the room was not cleaned.

The condition of the room does not match the photo displayed in the app, so the funds can be returned, thanks.

The condition of the room does not match the photo shown in the app, so the money can be refunded, thanks.

I had a bad experience when I wanted to go out in the morning at 7 am and was asked for 5 thousand rupiahs for parking and had to pay it right away. When I wanted to check out, I could and the request was impolite, bad 👎🏿.

It doesn't match the picture, it's quite worrying.

Hopefully those who are thinking about having a staycation here read this review first! The first time I checked in there was no receptionist, I pressed the bell dozens of times with no response. I was thinking about canceling my staycation but I already paid via payment at a hefty fee. Finally, when the receptionist arrived, she was very rude and very unfriendly, when she checked in via the application, she was given proof of order, instead she was told to check the transfer history/proof again. But it's okay, still be patient. Provide proof of payment. And after that, he was told to wait for almost an hour, saying he wanted to clean his room first. After entering the room, the worst thing was, the floor was still very wet and slippery which had just been mopped, a musty smell was immediately felt, the bathroom door had a hole at the bottom which had been patched with plastic and the bathroom door couldn't be locked. The closet was safe, but when I was taking a shower the water was stagnant (clogged), so it flooded all the way to the front floor because the door was only patched with plastic. The mattress makes it itchy, not really worth sleeping on. At night it is quite haunted because the lighting is very poor, there are only 2 lights. The AC doesn't have a remote, so it's stuck, so if it's cold, it can't be turned off. Just a display TV, useless. Finally checking out we were told to wait another hour, car parking was actually deducted from the deposit even though at the beginning there were no instructions or told to pay for parking. Everywhere I check in, I never pay for parking, Anjay. The quality is far from being called a hotel, it's still as good as a guest house. Please the management of this hotel read the reviews, so that it can be managed better 🙏 and in the end I am really disappointed, thank you.