KHAS Pekanbaru Hotel

Explore KHAS Pekanbaru Hotel

Overall Ratings & Reviews KHAS Pekanbaru Hotel

Traveloka (6,370)
Other sources (2)
8.4
Very Good
From 6,370 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about KHAS Pekanbaru Hotel
All
Distance to City Center (91)
Staff Friendliness (80)
Bedroom (74)
Bathroom (70)
Ambiance (65)
Accessibility (61)
Room Space (58)
Check-in/out Time (55)
Taste (54)
Hotel Area (51)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews KHAS Pekanbaru Hotel

Number of reviews per page
20
40
Customer reviews
Profile Picture
Muhammad F. A.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Located in the city center, close to the airport, the room atmosphere is comfortable, and the hotel staff is very friendly & helpful.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
04 Nov 2025
Thank you for your positive review. We are so glad that you were impressed with our convenient location, comfortable rooms and friendly service from our team. Feedback like this motivates us to continue to provide the best experience for all our guests. We look forward to welcoming you back to Khas Pekanbaru Hotel again. Best regards, Khas Pekanbaru Hotel Management
Translated by Google Icon
See original
l***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The service was good. There was a slight problem with the light in the room. After informing the hotel staff, they immediately came and fixed it. Thank you.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Thank you for choosing Khas Pekanbaru Hotel and giving us a positive rating. We apologize for the inconvenience regarding the lighting in your room and thank you for your understanding. We are pleased to know that our team was able to assist you promptly. We sincerely hope to welcome you back to stay with us again in the future. Best regards, Khas Pekanbaru Hotel Management
Translated by Google Icon
See original
M***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
ada live music pas malem ke bwh wkwk
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Thank you for choosing Hotel Khas Pekanbaru and sharing your review. We are very glad that you enjoyed the live music. Your comments and appreciation are very valuable to us as we are always striving to improve our guests' comfort. We sincerely hope to welcome you back again in the future. Best regards, Hotel Khas Pekanbaru Management
Translated by Google Icon
See original
Y***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
The bathroom smells really bad, smells of urine, the floor and walls look like they've never been brushed... mossy and yellow.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Thank you for your review. We apologize for any inconvenience caused by the bathroom, which certainly did not meet our established cleanliness standards. Your feedback is very important and we have forwarded it to our housekeeping team for immediate action and improvements to prevent a recurrence. We look forward to welcoming you back for an even better experience. Best regards, Khas Pekanbaru Hotel Management
Translated by Google Icon
See original
S***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
nice, neat, clean 400 RB including breakfast
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Thank you for your positive review. We are very pleased that you were satisfied with the cleanliness and comfort of our hotel, as well as the value for money you received. Feedback like this motivates us to continue to strive to provide the best service. We look forward to welcoming you back to Khas Pekanbaru Hotel again. Best regards, Khas Pekanbaru Hotel Management
Translated by Google Icon
See original
a***i
icon-origin-TRAVELOKA
5.4
/10
Reviewed 5 week(s) ago
The hotel staff was not friendly, the shower was broken.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Oct 2025
Thank you for your feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the staff service and the issue with the bathroom in the room. Your comments are taken seriously and we will promptly improve and develop our services. We sincerely hope to welcome you back for an even better experience in the future. Best regards, Pekanbaru Special Management
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
The bathroom is very dirty. The staff is friendly. The elevator buttons are a bit difficult to use. There is no refrigerator.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Oct 2025
Thank you for taking the time to share your experience during your stay at Khas Pekanbaru. We apologize for any inconvenience you experienced regarding the cleanliness of the bathroom, elevator buttons, and room amenities. Your feedback is highly valuable to us and we have forwarded it to the relevant team for immediate follow-up action to further improve our services and facilities in the future. We also appreciate the friendliness of our staff. We sincerely hope to welcome you back for an even more comfortable experience on your next visit. Best regards, Khas Pekanbaru Management
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Old hotel, many of the elevator buttons are broken, and the atmosphere is a bit dim, especially in the lobby. The room is quite spacious. And because I happened to be in a city view room with a large window, it didn't feel too dim. The room was clean, but it felt like an old hotel. Considering the price, so far so good. It's quite comfortable and close to everything.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Oct 2025
Thank you for sharing your experience during your stay at Khas Pekanbaru. We are delighted to hear that you felt comfortable with the room size, cleanliness and location of our hotel. We also appreciate your comments regarding the condition of our facilities and lighting in the lobby area. We are committed to continuous improvement and development to provide comfort to all our guests. We sincerely hope to welcome you back again for an even more wonderful stay experience in the future. Best regards, Khas Pekanbaru Management
Translated by Google Icon
See original
J***i
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
there was a power outage, the room was dim, and some of the rooms were dirty, the curtains were also dirty,
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Oct 2025
Thank you for taking the time to share your experience during your stay at Khas Pekanbaru. We apologize for the inconvenience you experienced regarding the room lighting, cleanliness, and power outage. Your feedback is very important to us and we have forwarded it to the relevant team for immediate evaluation and improvement to prevent this from happening again. We are committed to continuously improving the quality of our services and facilities to ensure that guests have a better stay experience in the future. Best regards, Khas Pekanbaru Management
Translated by Google Icon
See original
k***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, strategic location
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Oct 2025
Thank you for your positive review. We are very glad that you were satisfied with Tipikal Pekanbaru's friendly staff and convenient location. Your comments and appreciation are the driving force behind our continued commitment to providing the best service to all our guests. We hope to welcome you back again soon. Best regards, General Management of Pekanbaru
Translated by Google Icon
See original
k***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, delicious food, strategic location
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Oct 2025
Thank you for your positive review. We are very glad that you were satisfied with Tipikal Pekanbaru's friendly staff and convenient location. Your comments and appreciation are the driving force behind our continued commitment to providing the best service to all our guests. We hope to welcome you back again soon. Best regards, General Management of Pekanbaru
Translated by Google Icon
See original
Profile Picture
Sarah P. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 7 week(s) ago
The staff is slow, the electricity goes back and forth, the water is blocked and becomes a flood.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Oct 2025
Thank you for taking the time to share your experience during your stay at Khas Pekanbaru. We apologize for the inconvenience you experienced with our staff's service. The electricity and water supply issues in your room, this is not the standard of service we aim to provide. We have forwarded your feedback to the relevant team for immediate improvement to prevent this from happening again in the future. We sincerely hope to have the opportunity to provide you with an even better stay experience next time. Best regards, Khas Pekanbaru Management
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the place is comfortable, suitable for families who want to stay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Oct 2025
Thank you for your positive review. We are very pleased that you enjoyed your stay at Caspe Hotel Canbaru and were impressed by the friendly attitude of our staff. We also have a very family-friendly atmosphere. Your review will help us strive to provide the best service to all our guests. We hope to welcome you and your family again in the future. Thank you, Caspe Hotel Canbaru Management
Translated by Google Icon
See original
R***h
icon-origin-TRAVELOKA
8.1
/10
Reviewed 8 week(s) ago
The staff is friendly, but the cleanliness of the room and bathroom is far from good and clean. There is a lot of mold stuck in the gaps between the walls and the bathroom, and the room even smells musty. Please pay more attention to cleanliness. Thank you.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Oct 2025
Thank you for taking the time to share your experience during your stay at Khas Pekanbaru. We apologize for any inconvenience you experienced regarding the cleanliness of the room and bathroom. Your comments are a major concern for us, and we have forwarded them to our housekeeping team for immediate assessment and improvement to prevent this from happening again. We also appreciate the friendliness of our staff. We are committed to continuously improving our standards of cleanliness and comfort to ensure that your next stay will be even better. Best regards, Khas Pekanbaru Management
Translated by Google Icon
See original
Adriani Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly and very helpful at check-in.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Oct 2025
Thank you for your positive review. We are delighted to hear that you felt well taken care of by our staff during your check-in. Your comments are a driving force for us to continue striving to provide the best service to all our guests. We look forward to welcoming you back to Khas Pekanbaru for another enjoyable stay. Best regards, Khas Pekanbaru Management
Translated by Google Icon
See original
e***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Syariah hotel, many bring families with children. Over all, it's good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Sep 2025
Thank you for choosing Khas Pekanbaru as your family's accommodation. We are delighted to know that you were satisfied with your overall experience. Your feedback is invaluable to us as we strive to provide the best possible service, especially for guests with families and children. We look forward to welcoming you and your family back on your next visit.
Translated by Google Icon
See original
H***y
icon-origin-TRAVELOKA
6.9
/10
Reviewed 10 week(s) ago
The building and room facilities are not complete.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Sep 2025
Thank you for your review. We apologize if the building and room facilities did not meet your expectations. This feedback is invaluable to us as we continue to make improvements and enhance our facilities to provide a more comfortable guest experience. We look forward to welcoming you back for an even better experience in the future.
Translated by Google Icon
See original
F***R
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
Just entered the room, there was hair on the bolster pillow, there were also white spots on the LCD TV so watching TV was not comfortable, the room was clean and the toilet was clean, thank you.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Sep 2025
Thank you for sharing your experience during your stay at Khas Pekanbaru. We apologize for any inconvenience caused by the cleanliness of the pillows and the condition of the TV in your room. We have immediately passed this feedback on to the Housekeeping and Engineering teams for immediate action to prevent a recurrence. We are pleased to hear that the cleanliness of the room and bathroom met your expectations, and we look forward to welcoming you back for an even better experience.
Translated by Google Icon
See original
c***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Have stayed here twice and never been disappointed.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
19 Sep 2025
Thank you for entrusting your stay at Khas Pekanbaru to us twice. We are delighted to hear that your experience has always been satisfying. This kind of support motivates us to continue providing the best service. We look forward to your next visit and hope it will be as enjoyable as ever.
Translated by Google Icon
See original
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
The hotel room was clean, tidy and comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Oct 2025
Thank you for your positive review. We are delighted to hear that you were satisfied with the cleanliness, tidiness, and comfort of the rooms at Khas Pekanbaru. Reviews like these are a great encouragement for us to continue to strive to provide the best service to all our guests. We hope to welcome you back again soon. Best regards, Khas Pekanbaru Management
Translated by Google Icon
See original
Number of reviews per page
20
40