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Traveler Reviews KHAS Pekanbaru Hotel
Number of reviews per page
20
20
40
40
Customer reviews
Sarah P. S.
Staycation
5.0
/10
Reviewed 1 day(s) ago
The staff is slow, the electricity goes back and forth, the water is blocked and becomes a flood.
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Verified Traveler
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is very friendly, the place is comfortable, suitable for families who want to stay.
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R***h
8.1
/10
Reviewed 7 day(s) ago
The staff is friendly, but the cleanliness of the room and bathroom is far from good and clean. There is a lot of mold stuck in the gaps between the walls and the bathroom, and the room even smells musty. Please pay more attention to cleanliness. Thank you.
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Adriani Z.
Staycation
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and very helpful at check-in.
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e***o
8.5
/10
Reviewed 3 week(s) ago
Syariah hotel, many bring families with children. Over all, it's good.
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Accommodation's Reply
19 Sep 2025
Thank you for choosing Khas Pekanbaru as your family's accommodation. We are delighted to know that you were satisfied with your overall experience. Your feedback is invaluable to us as we strive to provide the best possible service, especially for guests with families and children. We look forward to welcoming you and your family back on your next visit.
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H***y
6.9
/10
Reviewed 3 week(s) ago
The building and room facilities are not complete.
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Accommodation's Reply
19 Sep 2025
Thank you for your review. We apologize if the building and room facilities did not meet your expectations. This feedback is invaluable to us as we continue to make improvements and enhance our facilities to provide a more comfortable guest experience. We look forward to welcoming you back for an even better experience in the future.
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F***R
8.7
/10
Reviewed 4 week(s) ago
Just entered the room, there was hair on the bolster pillow, there were also white spots on the LCD TV so watching TV was not comfortable, the room was clean and the toilet was clean, thank you.
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Accommodation's Reply
19 Sep 2025
Thank you for sharing your experience during your stay at Khas Pekanbaru. We apologize for any inconvenience caused by the cleanliness of the pillows and the condition of the TV in your room. We have immediately passed this feedback on to the Housekeeping and Engineering teams for immediate action to prevent a recurrence. We are pleased to hear that the cleanliness of the room and bathroom met your expectations, and we look forward to welcoming you back for an even better experience.
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c***a
Staycation
9.7
/10
Reviewed 5 week(s) ago
Have stayed here twice and never been disappointed.
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Thank you for entrusting your stay at Khas Pekanbaru to us twice. We are delighted to hear that your experience has always been satisfying. This kind of support motivates us to continue providing the best service. We look forward to your next visit and hope it will be as enjoyable as ever.
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A***i
Leisure
8.2
/10
Reviewed 5 week(s) ago
The hotel room was clean, tidy and comfortable.
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Prapti J.
10.0
/10
Reviewed 6 week(s) ago
Everyone is comfortable.
Especially for children who like swimming.
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Dona C.
Staycation
8.7
/10
Reviewed 6 week(s) ago
The check-in process is easy and well-served, but the bathroom is not clean and smells a bit, otherwise it is good, strategic location in the city center, room prices are quite expensive compared to hotels of the same type.
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Accommodation's Reply
19 Sep 2025
Thank you for taking the time to review your stay at Khas Pekanbaru. We are pleased to hear that check-in was smooth and that our service was excellent. We apologize for any inconvenience regarding the cleanliness and odor in the bathroom. We have forwarded this feedback to the Housekeeping team for immediate improvements. Regarding room rates, we continuously strive to provide commensurate service and amenities so that guests feel they are getting the right value. We look forward to welcoming you back for an even better experience on your next visit.
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Roni N.
10.0
/10
Reviewed 7 week(s) ago
Friendly and does not disturb guests
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Thank you for your positive review. We are pleased to hear that our service was friendly and did not disturb our guests. This motivates the Khas Pekanbaru team to continue maintaining the quality of service to ensure every guest's comfortable stay. We look forward to welcoming you back again in the future.
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n***a
10.0
/10
Reviewed 7 week(s) ago
Cheap, comfortable hotel, friendly staff.
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Accommodation's Reply
19 Sep 2025
Thank you for your positive review. We're pleased to learn that our price, hotel comfort, and staff's hospitality contributed to a pleasant stay. This feedback motivates us to continue maintaining the quality of our service. We look forward to welcoming you back to Khas Pekanbaru.
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SM
Slamet M.
10.0
/10
Reviewed 8 week(s) ago
This hotel is located in downtown Pekanbaru, clean, and offers friendly service. Breakfast is varied, and you can even order eggs or omelets.
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Accommodation's Reply
09 Aug 2025
Warm greetings from Khas Pekanbaru Hotel. Thank you for taking the time to share your enjoyable stay with us. We are delighted to know that our service, facilities, and hotel atmosphere provided a comfortable experience for you. Positive reviews like this motivate the entire team to continue providing the best service. We look forward to welcoming you back to Khas Pekanbaru Hotel.
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W***a
10.0
/10
Reviewed 10 week(s) ago
This place is worth staying at. Thanks
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Accommodation's Reply
09 Aug 2025
Warm greetings from Khas Pekanbaru Hotel. Thank you for taking the time to share your enjoyable stay with us. We are delighted to know that our service, facilities, and hotel atmosphere provided a comfortable experience for you. Positive reviews like this motivate the entire team to continue providing the best service. We look forward to welcoming you back to Khas Pekanbaru Hotel.
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W***a
9.7
/10
Reviewed 10 week(s) ago
This place has a cozy room, it's family-friendly, and also accessible.
1 people find it helpful
Accommodation's Reply
09 Aug 2025
Warm greetings from Khas Pekanbaru Hotel. Thank you for taking the time to share your enjoyable stay with us. We are delighted to know that our service, facilities, and hotel atmosphere provided a comfortable experience for you. Positive reviews like this motivate the entire team to continue providing the best service. We look forward to welcoming you back to Khas Pekanbaru Hotel.
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M***A
8.5
/10
Reviewed 11 week(s) ago
The hotel is clean and comfortable. The service could be improved. Thanks.
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1 people find it helpful
Accommodation's Reply
09 Aug 2025
Warm greetings from Khas Pekanbaru Hotel. Thank you for taking the time to share your enjoyable stay with us. We are delighted to know that our service, facilities, and hotel atmosphere provided a comfortable experience for you. Positive reviews like this motivate the entire team to continue providing the best service. We look forward to welcoming you back to Khas Pekanbaru Hotel.
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T***r
Business
8.8
/10
Reviewed 11 week(s) ago
The location is quite strategic.
The rooms are clean.
However, the breakfast is lacking in flavor and variety.
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Accommodation's Reply
09 Aug 2025
Warm greetings from Khas Pekanbaru Hotel. Thank you for taking the time to share your enjoyable stay with us. We are delighted to know that our service, facilities, and hotel atmosphere provided a comfortable experience for you. Positive reviews like this motivate the entire team to continue providing the best service. We look forward to welcoming you back to Khas Pekanbaru Hotel.
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Budi A.
9.2
/10
Reviewed 11 week(s) ago
The mainstay is only fried rice. Stayed 2 nights and had fried rice for breakfast. Like a 2-star hotel.
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Accommodation's Reply
09 Aug 2025
Warm greetings from Kha Pekanbaru Hotel. Thank you for your feedback, Mr. Budi. We apologize for any inconvenience. Your feedback is very important to us so we can provide better service on your next visit.
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w***a
8.0
/10
Reviewed 11 week(s) ago
The hotel staff was friendly. The only downside to this hotel was that the rooms weren't soundproof, so you could hear people talking outside. The bathroom was stuffy and the walls were black. I forgot to take a picture of the bathroom.
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Accommodation's Reply
09 Aug 2025
Thank you for your feedback, sir/madam. We apologize for any inconvenience. Your feedback is very important to us so we can provide better service on your next visit.