Overall Ratings & Reviews Resort Suites Hotel at Bandar Sunway
Explore Resort Suites Hotel at Bandar Sunway
Traveloka (206)
Other sources (171)
8.3
Very Good
From 206 reviews
Provided by travelers on
Cleanliness
8.2
Room Comfort
8.2
Meal
7.8
Location
8.8
Service and Facilites
8.1
People often mention about Resort Suites Hotel at Bandar Sunway
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Bedroom (3)
Wifi (2)
Ambiance (2)
Distance to City Center (1)
Surroundings (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Room Space (1)
Bathroom (1)
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Traveler Reviews Resort Suites Hotel at Bandar Sunway
Number of reviews per page
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Customer reviews
JO HARIS L.
5.9
/10
Reviewed 4 week(s) ago
I booked for 3 adults with twin beds and 1 sofa bed but after arriving they said there were no twin beds and only a king size bed for 2 people and we complained why the bathroom equipment was only for 2 people and they just answered casually.
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adrian w.
10.0
/10
Reviewed 29 week(s) ago
Highly recommended for staying in KL. Also cheap price. The facilities offered both room size and location are very-very appropriate.
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C***u
Leisure
5.6
/10
Reviewed 35 week(s) ago
The room is very old, dusty and dirty. There’s cockroaches in the toilet. Cleaner left the cleaning detergent on the bedside table.
2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Chin Weng Seng,
Thank you for sharing your feedback. We are truly sorry to learn about the condition of your room and the cleanliness issues you encountered, including the presence of cockroaches and the oversight by our housekeeping team. This is certainly not the standard we strive to maintain, and we sincerely apologise for the disappointment caused.
Please be assured that we have immediately addressed these matters with our housekeeping and pest control teams to ensure corrective action is taken without delay. Cleanliness and guest comfort are top priorities for us, and your comments serve as an important reminder to uphold these standards at all times.
We regret that your stay fell short of expectations, but we do hope you will allow us another opportunity in the future to provide you with a far more comfortable and pleasant experience.
Warm regards,
Management of Resort Suites at Bandar Sunway
M***y
9.1
/10
Reviewed 35 week(s) ago
Comfortable to stay here because walking to the Mall directly through the hotel lobby. Many choices of food and for shopping everything is in the mall. The room I took was also very good suitable for families.
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2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Oi Lamg Jong, Thank you for choosing Resort Suites at Bandar Sunway and taking the time to share your experience. We are pleased to know that our location, directly connected to the mall through the lobby, provided added convenience, and that you enjoyed the variety of dining and shopping options available. We are also very happy to hear that your room was suitable and comfortable for your family. Your positive review motivates our team to continue providing the best service. We look forward to welcoming you and your family back to Resort Suites at Bandar Sunway on your next visit. Warm regards, Management of Resort Suites at Bandar Sunway
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A***i
Medical
5.4
/10
Reviewed 49 week(s) ago
The room was dusty, old interior with some broken part. The floor sticky, the smell of the room not good. The wifi not working for the last 2 day.
1 people find it helpful
Azrul I. Z.
8.5
/10
Reviewed 86 week(s) ago
Walking distance to Mall, ease to find food.
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Ade C.
5.1
/10
Reviewed 104 week(s) ago
The room smelled bad, the bed sheet was dirty and smelly, it had not been replaced from the previous guest, a very bad experience.
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S
Suwarko
9.7
/10
Reviewed 125 week(s) ago
Lokasi sangat dekat Sunway lagoon. Pintu masuk di dalam Hotel Piramid.
1 people find it helpful
Merdjan Tjandrajaya
6.0
/10
Reviewed 151 week(s) ago
Hard to reach hotel lobbies, poorly maintained hotel rooms.
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Patricia Twin Chen
8.8
/10
Reviewed 155 week(s) ago
Everything is OK👍. Best location. Closed to sunway medical centre. And doorstep to sunway mall. The only thing that I missed is the lobby operation hours 8am to 12am. Please remember time to check in or check out. Anyway. Nice place to stay. Thanks
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A
Agustus
5.1
/10
Reviewed 158 week(s) ago
No update, no cable/usb plug.
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1 people find it helpful
Merna U.
9.7
/10
Reviewed 164 week(s) ago
Kami menginap 3 malam di sini karena ada acara di Sunway Pyramid. Menyenangkan sekali karena letaknya yang tepat di atas mall, sehingga memudahkan kami untuk naik turun ke venue. Kamarnya juga luas dan bersih. Sedikit kurangnya, furniture nya sudah tua tapi terawat dengan baik. Akan menginap di sini lagi jika ke KL.
1 people find it helpful
SO
SY Ooi
6.7
/10
Reviewed 167 week(s) ago
Aircond can't function well and get the change the room but the new room's air conditioner is leaking.
1 people find it helpful
MY
Ming Y. K.
5.4
/10
Reviewed 191 week(s) ago
Worst resort I ever had, sunway hotel a lot better, just pay a little bit higher price only. I promise you will nkt regret.
3 people find it helpful
Si Wen Ong
6.0
/10
Reviewed 191 week(s) ago
Good strategy location, but not clean in the room, kitchen, everything. I saw cockroach in the kitchen. Hotel staff not wearing mask sometime, not friendly, no solution for non function bulb and flashing bulb. Hotel bed not maintaine well, car parking not include. It's over price resort of course.
2 people find it helpful
Tan Khoon Keong
6.0
/10
Reviewed 232 week(s) ago
Old hotel and swimming pool on renovation
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NR
Nisie R. P.
Family
8.5
/10
Reviewed 303 week(s) ago
If I want to go to Sunway again, I will definitely stay here. Super friendly service. The room is clean and close to sunway pyramid.
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2 people find it helpful
Accommodation's Reply
09 Jan 2020
Dear Nisie,
Glad to know that you had a great time staying at our hotel, satisfy with our room facilities and our staff assistance. Looking forward to serve you again.
Regards,
Resort Suites Hotel
MY
Michelle Y.
Romantic
8.8
/10
Reviewed 306 week(s) ago
Nice view facing sunway lagoon. Awesome!
2 people find it helpful
Albert Pusung
Medical
6.3
/10
Reviewed 313 week(s) ago
My mother felt the room was less modern and felt old, the lobby was rather dark and quiet.
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1 people find it helpful
FL
Felix L. T. Y.
Family
8.5
/10
Reviewed 315 week(s) ago
Old hotel with satisfy maintenance. Will come back again if have further discount for return customer.
1 people find it helpful
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