Overall Ratings & Reviews OYO 742 Mona Plaza Hotel

the hotel staff is very friendly

Pay attention to cleanliness again, the switch is far from the mattress.

Pelayanan kurang baik, tempat kurang rapi.

Location in the center of the crowd, close to food access.

The twin order was replaced with a double. The price is the same too. Reason not ready. Please improve the service, rooms should be ready when people check in, please. People check out at 12. There are still 2 hours left.

First, I ordered via the application, wow, I was surprised to see the room, as soon as I upgraded the room, wow, it was pretty good. Thank you to Mr Endang who helped upgrade our room. Good luck always at the Mona Plaza Hotel. For those who want to find cheap and cheerful, this is the recommended place 😁🙏.

According to the existing description.

Kamarnya luas dan nyaman AC dingin.

Tempat tidurnya banyak tungau, kamar mandi airnya tergenang, air panas tidak bisa dipakai, handuknya bau.

Kamarnya banjir pas abis mandi, di kamar 331, terus ak langsung check out bilang ke staff nya, dan tidak ada kata-kata maaf atau apapun, very bad.

As usual, the service was not as usual, the receptionist was not friendly and old, including room facilities. Small bath towels, even though previously the towels were standard.

Kita pesan lewat aplikasi, kamar ready yang double bed, dan saat cek ke lokasi di bilang kosong. Yang di kasih kamar twin bed yang sudah ready. Tapi resepsionis masih menyuruh tunggu 1 jam lagi padahal kamar sudah ready. Resepsionis dikit dikit bilang tanya dulu. Udah 10 x tanya menanya ntah dengan siapa dia telp. Banyak sekali drama. Kamar ada kecoa. Bau rokok. Tampilan dari luar hotel mewah. Saat di dalam waduh.

The hotel staff at the check-in counter is bitchy, and if I'm not mistaken, there are also staff who may have just started working, but they're angry with those bitchy ladies. He was angry with me in front of me as a guest. It's better if the staff is trained first, please smile and say hello.

The room is dirty, the bed is not suitable for use. No towels given.

First time staying here, ordered because I had business with the university, first impression the hotel was comfortable, cheap, large rooms, quite complete facilities, good service, it's just that it's difficult to distinguish guests and hotel employees because they don't wear uniforms.

Lelet sekali alias lambat pelayanannya, check-in aplikasi jam 14.00 WIB, sampai jam 16.00 WIB kamar belum ready, masih menunggu lagi setengah jam. Pokoknya gak bagus pelayanannya 😡

I really like staying here, even though it's my first time, the hotel is real, the rooms are nice, there is hot water, the price is very cheap with 3 star hotel room facilities🥰

The rooms are clean, they just need repairs to make the equipment more complete.

The room smells of cigarettes and the rear parking is a bit scary.

AC doesn't work. The lights went out for hours.