8.0
Very Good
From 5,235 reviews
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Cleanliness

8.0

Room Comfort

7.9

Meal

7.8

Location

8.0

Service and Facilites

8.0

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Traveler Reviews d'primahotel Balikpapan 2

Number of reviews per page
20
40
Customer reviews
Paulus R.
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6.1
/10
Reviewed 81 week(s) ago
Itu hotel nya masih tutup karena renop. Padahal sudah terlanjur bayar. Ini penipuan.
1 people find it helpful
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rolita n.
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8.5
/10
Reviewed 104 week(s) ago
It's near a place to eat, the room is clean, the air conditioner is cold, the breakfast isn't good, there's no toothbrush.
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Accommodation's Reply
14 Aug 2023
Dear Mrs. Rolita, Warm greetings from d'primahotel. Thank you for taking the time to share your experience about d'primahotel. It is very nice to know that you are satisfied with the facilities and services we provide. The entire management and staff of d'primahotel are looking forward to welcoming you back at the next opportunity. Best regards, Management.
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Riko Irvansyah
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5.1
/10
Reviewed 104 week(s) ago
Tidak ada air panas, keset, sikat gigi, sprei kotor, udara kamar seperti gudang tidak pernah di buka, sama sekali tidak nyaman, sangat tidak layak disebut bintang 3, harga tidak sesuai.
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Accommodation's Reply
14 Aug 2023
Dear Mr. Riko, Warm greetings from d'primahotel. Thank you for taking the time to share your experience about d'primahotel. On behalf of management, we apologize for the inconvenience with our facilities and services. We have noted your review as a reference for improving our services in the future. The entire management and staff of d'primahotel are looking forward to welcoming you back at the next opportunity with better service and facilities. Best regards, Management.
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Siti N.
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5.1
/10
Reviewed 105 week(s) ago
It's really sad, I swear, I just entered, it's really dark, the floor is dirty, the walls are dirty, like there's a splash of thick liquid that I don't know what to do, the walls are cracked, it's scary, there's no hot water for bathing, no drinking water, the windows are very dirty, it's the first time I've been to there and really give up, won't go there again, if you really don't intend to give a room, please, if you can just cancel it.
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denny l.
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4.8
/10
Reviewed 108 week(s) ago
Kamar kotor, minta non smoking, kamar bau rokok, jamur bekas bocor di plafon, bau lembab di kamar.
1 people find it helpful
Prayetno
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6.1
/10
Reviewed 108 week(s) ago
The hotel is poorly maintained, it must be renovated.
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alpan s.
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6.0
/10
Reviewed 108 week(s) ago
Not according to expectations, the room also looks dull, especially the receptionist is a bit bitchy.
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1 people find it helpful
fery g.
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5.1
/10
Reviewed 109 week(s) ago
Air berbau. Kamar bau dan kotor banget.
2 people find it helpful
Putra S.
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4.8
/10
Reviewed 110 week(s) ago
Cleanliness of the room and wanting to enter the room is not clean, the lift is also not clean, smells of cigarette smoke, water for bathing and defecation is also jammed, breakfast also has a makeshift menu, our family and I want to have breakfast at 8 in the morning the menu is leftover noodles and fried fish with flour , it's not comfortable, just a suggestion please improve the quality of service, menus and cleanliness, as far as I remember in 2015 and 2016 it was quite comfortable to stay, I don't think that it will change drastically like what we experienced on June 8 to 9 2023, maintenance must be consistent so that visitors can be comfortable and feel at home, thank you.
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2 people find it helpful
Daniel D. S.
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6.0
/10
Reviewed 110 week(s) ago
The mattress collapsed, the pillows were dirty, the bathroom was dirty. And the breakfast is not cooked.
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3 people find it helpful
A Yoga L. P.
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5.9
/10
Reviewed 111 week(s) ago
I don't like to write negative comments but I wrote this for future improvement. The hotel needs renovation and improve cleanliness. The condition is that the lobby floor needs polishing and deep cleaning, the table is broken/broken in the room, the shower curtain is spotty and brown, the room walls are dull and need to be painted, the linen needs to be updated when I check, the linen is not replaced so it smells, the shower head is crusty, butts cigarettes are not cleaned. In the hotel property business, it must be maintained so that the hotel looks new and guests who stay comfortable. Hopefully it can be material for management's consideration.
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1 people find it helpful
ROFIAH R.
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9.7
/10
Reviewed 111 week(s) ago
Nice room. It's just that the noise of vehicles in Grand City is heard if you hit a room near the road 😀.
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1 people find it helpful
virgy juanda
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5.1
/10
Reviewed 111 week(s) ago
Very bad, the hallways are very dirty, the sheets are dirty, the air conditioner is not cold, the room is dusty, even where the drinking glasses are dirty. This is truly the worst hotel on earth! Not worthy of 3 stars like this. It's better to add a little money to get a decent hotel or just a guest house. For those who want to stay here, think 100 times again.
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4 people find it helpful
Muhammail
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6.2
/10
Reviewed 112 week(s) ago
Uncomfortable bathroom conditions.
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Dhiya I. V.
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6.2
/10
Reviewed 112 week(s) ago
Dirty, every time here you get the same room.
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Ratna Aprilianty
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5.1
/10
Reviewed 112 week(s) ago
Deluxe room but below standard. Service is lacking, bathrooms are stagnant, AC is broken, and the atmosphere is gloomy and lonely. Very very very disappointed. Sorry, that's what I'm like.
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1 people find it helpful
muhardi
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4.8
/10
Reviewed 115 week(s) ago
Very bad and not worth not according to expectations, creepy.
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marcel andrians
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5.3
/10
Reviewed 116 week(s) ago
This hotel has minimal maintenance and is not in accordance with the price given, the sheets look dirty and dull, even on the first day breakfast is only given rice boxes not provided in the restaurant, very disappointed, unlike when staying in 2021.
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2 people find it helpful
Asnur S.
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6.0
/10
Reviewed 116 week(s) ago
Sprei bau apek, kotor, ga nyaman.
1 people find it helpful
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Riyan A. P.
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6.0
/10
Reviewed 117 week(s) ago
Kamar hotelnya kotor, suram, lembab, bau WC nya keluar, pesan untuk 2 orang, tapi sikat giginya cuma 1. Jadi baru check in liat kamarnya sengeri itu, langsung check out, padahal sudah pesan untuk 2 hari, nggak bisa refund pula. Akhirnya minta bantu tim agen online, dan bisa refund.
2 people find it helpful
Number of reviews per page
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