Dear Ms. Irma, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya," Thank you for your review. We are delighted to hear that your stay in the family room was enjoyable. The rooms were clean, the swimming pool was convenient, and the children were able to enjoy the facilities very well. This compliment motivates us to continue striving to maintain the quality of cleanliness and comfort for the whole family. We hope to welcome you and your family back again on your next stay. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. h*ke, "Sincerely yours from Gunawangsa Merr Surabaya Hotel," Thank you for your rating. We appreciate your appreciation and trust in our hotel. This rating motivates us to further improve the quality of our service and comfort for all our guests. We hope to welcome you back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Valued Guest, “From Kunawansa Mer Hotel, Surabaya” Thank you for your review and compliments. We are delighted to hear that the hotel staff were very friendly and the overall experience was good. However, we apologize for the inconvenience caused by the waiting time during the check-in process, especially since the booking was made and paid for in advance. We will take this into consideration to improve room availability and service efficiency to provide guests with a more comfortable experience in the future. Thank you for your understanding and feedback. We hope to welcome you back for your next stay. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Ilham, “Greetings from Gunawangsa Mer Hotel, Surabaya.” Thank you very much for your trust and loyalty. We are delighted to know that your stay at our hotel has never disappointed us. This appreciation is a great motivation for us to continue maintaining the quality of our service and comfort. We hope to welcome you back again on your next stay. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager.

Dear Mr./Ms./Mrs. Aeth, "Sincerely yours, Gunawangsa Mer Hotel, Surabaya" Thank you for your review and feedback. We are delighted to know that our friendly staff, comprehensive facilities, and excellent location provided a memorable stay during your trip to Surabaya. Your compliments motivate us to continue striving for the best service. We hope to welcome you again on your next visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Ms./Mrs. Aeth, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya," Thank you for your review. We are delighted to hear that your stay was enjoyable, especially the pool view and city lights that you were able to fully enjoy. We hope to welcome you back again on your next stay. Thank you for your trust. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Angka, "Sincerely yours, Gunawangsa Mer Hotel, Surabaya." Thank you for your review. We are pleased to hear that your stay was comfortable, with ample parking, easy elevator access, and comfortable rooms. We especially appreciate that the infinity pool was particularly appealing to you. We strive to provide you with an even more memorable stay. Thank you for your trust, and we hope to welcome you back on your next visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. M*a, “Sincerely yours, Gunawangsa Mer Hotel, Surabaya.” Thank you for your review. We apologize for the inconvenience caused by the discovery of small cockroaches in your room. This incident does not reflect the cleanliness standards we set. We will seriously follow up on this matter with our housekeeping and pest control teams to implement comprehensive management and preventative measures to avoid such incidents from happening again. Thank you for your concern and feedback. We hope to have the opportunity to provide you with a better stay experience on your next visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Valued Guest, “From Kunawansa Mer Hotel, Surabaya” Thank you for sharing your experience. We sincerely apologize for the situation you experienced, especially the presence of cockroaches in some rooms, which required you to change rooms multiple times. This was extremely uncomfortable and unacceptable, particularly when found near the bed. We regret that even after arranging room changes, the problem was not completely resolved. This is a matter of concern for us. We will follow up carefully with our housekeeping and pest control teams to conduct a thorough investigation and implement intensive extermination in the affected areas to prevent such incidents from happening again. We appreciate your patience in this situation and apologize for the unpleasant experience. We hope to have the opportunity to provide you with a better stay in the future. Thank you. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Harun, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya," Thank you for your review. We are very pleased to hear that the hotel staff were friendly and helpful, and that the rooftop pool with its view provided a pleasant experience. Your compliments motivate us to continue providing the best service. We hope to welcome you back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. r*s, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya." Thank you for your review 🙏 We apologize for the uncleanliness of your room, particularly the area under the bed that was not properly cleaned and the presence of cockroaches. This certainly does not reflect the cleanliness standards we expect. We will seriously follow up on this matter with our housekeeping and pest control teams to conduct a thorough cleaning and implement more intensive measures to prevent such incidents from happening again. Thank you for your concern and feedback. We hope to have the opportunity to provide you with a better stay experience on your next visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. C*s, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya" Thank you for your review. We are pleased to hear that the hotel facilities, comfortable rooms with large beds, and cleanliness met your expectations. This compliment motivates us to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Ubaidillah, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya," Thank you for your review. We are delighted to hear that everything went smoothly and your stay was a memorable experience. Thank you for your trust in us. We hope to welcome you back again on your next stay. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Gentlemen/Ladies, "Sincerely yours, from Gunawangsa Mer Hotel, Surabaya." Thank you for your review. We are delighted to hear that our staff were praised for being kind, friendly, and helpful, especially in assisting with the check-in process. We also appreciate your rating of the quiet and comfortable room atmosphere, as well as the hotel's excellent location. These compliments motivate us to continue providing the best service to all our guests. We hope to welcome you back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Ayu, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya." Thank you for your review. We are delighted to hear that the reasonable price with breakfast included, along with the delicious food, exceeded your expectations. This compliment means a lot to us and motivates us to continue maintaining the quality of both the price and the food we serve. We hope to welcome you back again next time. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. B*, "Sincerely yours, Kunawansa Mer Hotel, Surabaya" Thank you for your review. We are pleased to know that our hotel is a convenient choice for families with children, and that the swimming pool with its beautiful views can bring joy to the whole family. We provide such amenities to ensure that every member of the family has a pleasant stay. Furthermore, our hotel is renowned for its family-friendly facilities such as a swimming pool and playground, making it ideal for family vacations. Thank you for your trust. We hope to welcome you and your family back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. R*a, “Sincerely yours from Kunawansa Mer Hotel, Surabaya” Thank you for your very helpful review. We are pleased to hear that the hotel's location is quite good, with convenient access to various restaurants and supermarkets. The food was also delicious, and the staff were friendly. However, we apologize for the inconvenience regarding the room's condition, which felt rather cramped and not as clean as it should have been. We will follow up on this feedback with the housekeeping team to improve the cleanliness and comfort of the rooms. Regarding transportation around the hotel, we appreciate your concern and hope all guests will be careful when engaging in activities outside the hotel premises. Thank you for your valuable feedback. We hope to welcome you back again with a better experience next time. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Mohammad A.Y., “Respectfully yours from Gunawangsa Mer Hotel, Surabaya.” Thank you for your review. We are delighted to hear that everything went well, that the atmosphere was peaceful and comfortable, that the breakfast menu was delicious, and that the dining room was clean and elegant. Your compliments mean a lot to us. We hope to welcome you back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Ms./Mrs. Lazy P., "Sincerely yours, from Gunawangsa Merr Surabaya Hotel," Thank you for your detailed and constructive review 🙏 We are pleased to hear that overall the service and food were satisfactory, and the hotel's location and accessibility were good. However, we apologize for the inconvenience you experienced regarding some aspects of room cleanliness. Your suggestions about moldy shower curtains, slow drainage causing water to pool, the condition of the bed linens and pillowcases, and the presence of small cockroaches in the room are matters we take very seriously. We will immediately follow up on these issues with our housekeeping, engineering, and pest control teams for a thorough inspection and repair. We greatly appreciate your feedback, as it serves as an important assessment for management to further improve our standards of cleanliness and guest comfort. Thank you for your attention and suggestions. We hope to have the opportunity to provide you with a better stay experience on your next visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager