Overall Ratings & Reviews Hotel Gunawangsa MERR

Dear Mr. Setyo. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you very much for your positive review. We are very pleased to know that you enjoyed the facilities available at our hotel, such as the gym, swimming pool, KTV, and lounge. We hope that all these facilities can add comfort and fun during your stay. Positive feedback like this motivates us to continue providing the best service and facilities for all guests. We look forward to welcoming you and your family back on your next visit. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mrs. Arini. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for your positive review. We are very pleased to know that Hotel Gunawangsa MERR provided a sense of comfort and safety for you and your family during your stay. Guest comfort, especially for families, is always our priority. We look forward to your next visit with your family. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. E*z. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for your loyalty and for staying at Hotel Gunawangsa MERR several times. We apologize for the inconvenience that occurred during the last check-in process, especially when you were with your family. This is certainly not the standard of service we expect. However, we are grateful that you are still willing to accept compensation in the form of welcome fruits as a form of our attention. This feedback will be an evaluation for our team so that future service can be faster and optimal. We look forward to your next visit with a much more pleasant experience. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr/Ms S*a."Warm greetings from Hotel Gunawangsa merr surabaya"Thank you for your positive review. We are pleased to know that the facilities around the hotel such as Indomaret, Alfamart, and ATM in the lobby can support comfort during your stay. Our strategic location is indeed one of the advantages that makes it easy for guests to travel to various destinations. We hope this pleasant experience makes you choose Hotel Gunawangsa MERR again on your next visit. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. A*n. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for your positive review. We are pleased to know that the friendly service, the cleanliness, and comfort of the room provided a pleasant stay for you. This feedback is an encouragement for our entire team to continue providing the best service. We look forward to your return visit to Hotel Gunawangsa MERR. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Bapak/Ibu A***n "Warm greetings from Hotel Gunawangsa MERR Surabaya" Thank you for your kind review. We’re glad to know that our strategic location near the airport and the variety of nearby restaurants and cafés made your stay more convenient and enjoyable. We look forward to welcoming you again at Gunawangsa MERR Hotel on your next visit to Surabaya. Warm regards, Muhammad Zakaria Hanafi Front Office Supervisor

Dear Mr./Mrs. A*n. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for your positive review. We are very pleased to know that Hotel Gunawangsa MERR provided a sense of comfort and safety for you and your family during your stay. Guest comfort, especially for families, is always our priority. We look forward to your next visit with your family. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. i*i."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you for the positive review and recommendation that you have given to Gunawangsa Hotel Merr. We are pleased to know that our strategic location, facilities, and services can meet the accommodation needs of your school guests well. We also thank you for the trust you have placed in us. Feedback like this is a motivation for the entire team to continue to maintain and improve the quality of service in the future. We look forward to your next visit and hope that Gunawangsa Hotel Merr will always be your first choice. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. Y*a."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you for the positive review that you have given. We are pleased to know that the service from our team gave a good and friendly impression during your stay. Regarding the balcony that cannot be opened, we apologize for the inconvenience. Some balconies are locked for security reasons and comfort together. However, if you want to open the balcony, you must request it first. We hope that you will continue to enjoy your stay at Gunawangsa Hotel Merr and we look forward to your next visit. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mrs. Millah. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for your review and feedback. We sincerely apologize for any inconvenience you may have experienced, especially regarding the less than optimal cleanliness of the room and bathroom facilities. We have forwarded your feedback to the Housekeeping and Engineering teams for immediate follow-up to prevent recurrence. Renovations are currently underway in several areas, and we sincerely hope that the final result will provide much greater comfort for our guests. We greatly appreciate your appreciation for our pool area, and we will continue to strive to improve the quality of our services and facilities. We sincerely hope to welcome you and your family back for a more enjoyable stay. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. A*h. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you very much for your positive review and appreciation, Sir/Madam. We are very happy to know that your stay with your family at our hotel was comfortable and enjoyable. Friendly service and easy check-in and check-out processes are indeed our priorities, and we are grateful that you can feel this. It is very nice to know that the swimming pool facility is a family favorite during vacation. We look forward to welcoming you and your family back on another occasion with even better service. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. e*n. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you for your positive review. We are pleased to know that the hotel's comfort and strategic location close to the city center provided a pleasant stay for you. We hope to welcome you back again on another occasion. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr./Mrs. S*i. "Warm greetings from Hotel Gunawangsa Merr Surabaya" Thank you very much for your positive review, Sir/Madam. We are very happy to know that the atmosphere of our hotel feels comfortable and suitable for families. Appreciation for the cleanliness of the swimming pool and the beauty of the view is a motivation for us to continue to maintain the quality of service and facilities. It is a pleasure for us to know that your entire family felt happy during their stay at Gunawangsa Hotel. We look forward to your next visit with an even more memorable experience. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr. Handi A. Warmest Greatest From Hotel Gunawangsa Merr Thank You for your kind feedback. We are delighted to know that you found our location strategic and had an enjoyable stay with us. We truly appreciate your support and look forward to welcoming you again on your visit to Surabaya. Warm Regards, Management Hotel Gunawangsa Merr

Dear Mr./Mrs. N*a."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you for taking the time to give a positive review. We are very pleased to know that the check-in process went smoothly and that you felt comfortable during your stay at our hotel. Guest satisfaction and comfort are our top priorities, and your review is a motivation for the entire team to continue to improve the quality of service. We look forward to welcoming you back in the future. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Our Beloved Guest, Warmest greetings from Hotel Gunawangsa Merr. Thank you for your positive review. We are very pleased to know that you are satisfied with our service, the comfort of the room, the cleanliness of the swimming pool, and the taste of the food we serve. Your review really motivates us to continue providing the best service. We look forward to welcoming you and your family back in the future. Warmest regards, Management of Hotel Gunawangsa Merr

Dear Our Beloved Guest, Warmest greetings from Hotel Gunawangsa Merr. Thank you for your positive review. We are very pleased to know that you are satisfied with our service, the comfort of the room, the cleanliness of the swimming pool, and the taste of the food we serve. Your review really motivates us to continue providing the best service. We look forward to welcoming you and your family back in the future. Warmest regards, Management of Hotel Gunawangsa Merr

Dear Mr./Mrs. A*s."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you for your review, we are happy to hear that your little one was happy while staying here. Our facilities are indeed designed to be comfortable and enjoyable for the whole family, especially children. Hopefully the moments with family here will be sweet memories. We look forward to welcoming you and your family on your next visit. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr. Rivandi."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you very much for your appreciation and positive review, sir. We are pleased to know that you are satisfied with the overall experience of your stay. The satisfaction of guests like you is the motivation for our entire team to continue to provide the best service. We look forward to welcoming you and your family back on your next visit. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mrs. Sukmadini Sujatmoko."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Gunawangsa Merr. Your recommendation means a lot to us, and we will certainly be very happy to welcome you and your family back in the next opportunity. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor