Overall Ratings & Reviews Hotel Gunawangsa MERR

Dear Our Beloved Guest, Warm Greetings from Hotel Gunawangsa Merr. Thank you for your review and appreciation. We are very pleased to know that the cleanliness and comfort of our facilities and the friendliness of the services provided have given a positive impression during your stay. We will continue to strive to maintain and improve the quality of our services. We look forward to welcoming you back to Hotel Gunawangsa Merr. Best Regards, Hotel Gunawangsa Merr

Dear Our Beloved Guest, Warm Greetings from Hotel Gunawangsa Merr. Thank you for your positive review. We are glad to know that you are satisfied with the cleanliness of our Hotel and enjoy the various culinary choices around our Hotel. We hope to welcome you back in the future, thank you for choosing our hotel as your place to stay. Warm Greetings. Hotel Gunawangsa Merr

Dear Beloved Guest, Warm Greetings from Hotel Gunawangsa Merr. Thank you for your review. We apologize for the inconvenience you experienced. This situation can occur because room availability at online travel agents is sometimes not updated in real-time, resulting in a mismatch between the online travel agent system and our system. We will improve coordination with online travel agents to ensure room availability information is always accurate and up-to-date. We hope you will continue to stay with us in the future. We look forward to your return. Warm Regards, Hotel Gunawangsa Merr

Dear Mr. Sigit, Warmest Greetings from Hotel Gunawangsa Merr. Thank you for your positive review, We are very happy to hear that you enjoyed the room with the best view and were satisfied with the service from our Front Office and Security team. We always strive to provide a special stay experience for all guests, and your feedback is a great motivation for us. We look forward to welcoming you back on your next visit. Warmest Regards, Hotel Gunawangsa Merr

Dear Our Beloved Guest, Warmest Greetings from Hotel Gunawangsa Merr. Thank you for your positive review, We are very happy to hear that you enjoyed our hotel facilities and were satisfied with the service from our team. We always strive to provide a special stay experience for all guests, and your input is a great motivation for us. We look forward to welcoming you back on your next visit. Warmest Greetings, Hotel Gunawangsa Merr

Dear Beloved Guest, Warm Greetings from Hotel Gunawangsa Merr. Thank you for your feedback, We are very happy to hear that you are satisfied with the service we provide and enjoyed the breakfast we provide. We also appreciate your feedback regarding the cleanliness of the room and bathroom. We apologize for the inconvenience and will immediately improve the cleanliness to be more in line with the expectations of our guests. Your feedback greatly helps us to continue to improve our services and facilities. We hope you will return to Hotel Gunawangsa Merr. Warm Regards, Hotel Gunawangsa Merr

Dear Our Beloved Guest, Warm Regards from Hotel Gunawangsa Merr, Thank you for sharing your feedback, We're glad to here that you found the room clean, the staff polite, and the location convenient. We appreciate your input on the amenities and will continue to work on enhancing our offerings. We hope to welcome you again if youre back in the Hotel Gunawangsa Merr Kind Regards, Hotel Gunawangsa Merr

Dear Mrs. Emma, Warmest Greetings from Hotel Gunawangsa Merr. Thank you very much for your positive review, We are very happy to hear that you are satisfied with the promo price we offer and the facilities we provide. We always try to provide the best value for every guest, and feedback like this really motivates us to continue providing satisfactory service. We hope you will come back to stay with us on the next occasion. We look forward to welcoming you back to Hotel Gunawangsa Merr. Warmest Greetings, Hotel Gunawangsa Merr

Dear Mr. Sugeng, Warmest Greetings from Hotel Gunawangsa Merr. Thank you for your rating. We sincerely apologize for the inconvenience you experienced. We deeply regret that this happened, as cleanliness and guest comfort are our top priorities. After receiving your report, we have taken cleaning and re-spraying actions in the room and the surrounding area. We are also evaluating our cleaning and pest control procedures to ensure that similar incidents do not happen again. We greatly appreciate your feedback that helps us to continue to improve our services. We hope that you will still be pleased to stay with us in the future. If you need any assistance or would like to share further feedback, please contact us directly. We look forward to welcoming you back to Hotel Gunawangsa Merr. Warm Regards, Hotel Gunawangsa Merr

Dear Ibu Indah."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you very much for your review and feedback. We are very happy to hear that you are satisfied with the friendliness of our staff, the comfort of the swimming pool facilities, and the child-friendly hotel environment. We also apologize for the inconvenience you experienced regarding the presence of cigarette ash in the non-smoking room. This is certainly not the standard of cleanliness and comfort that we expect for our guests. Your input is very valuable, and we will immediately follow up with the cleaning team to be more thorough in checking the room, and ensure that the non-smoking area is maintained according to its designation. We look forward to welcoming you back on your next visit with a better experience. Thank you for helping us improve. Warm regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mrs. L*y."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you for taking the time to provide a review. We sincerely apologize for the unpleasant experience related to the cleanliness of the room, especially the presence of insects such as cockroaches. This is certainly beyond our service standards, and we are very sorry that it happened. We have conveyed your input directly to the housekeeping and pest control team to be followed up immediately so that it does not happen again in the future. We really appreciate your attention and honesty, because input like this helps us to continue to improve and enhance the quality of service. We hope to be given the opportunity to welcome you back and provide a much better stay experience. Best regards, Muhammad Zakaria Hanafi. Front Office Supervisor

Dear Mr. B*y. Warm greetings from Hotel Gunawangsa Merr Surabaya. Thank you for taking the time to provide a very meaningful review and assessment for us. We are pleased to know that the location of our property provides easy access for your business travel needs. We do strive to provide strategic and practical accommodation for guests who have high mobility, especially for business trips like yours. However, we also carefully note your input regarding the comfort of the surrounding environment. We apologize if this reduces the comfort during your stay. Your input is a very valuable evaluation material to continue to improve the quality of our services and facilities. We hope to welcome you back on the next occasion with a better and more satisfying stay experience. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mr./Mrs. L*n."Warm greetings from Hotel Gunawangsa Merr Surabaya"Thank you very much for your very positive review and for giving a high rating to your stay experience at our place. We really appreciate the time you took to give this very valuable feedback. We always strive to provide the best comfort and quality for every guest who stays at our place. Complete and well-maintained facilities are our top priority so that you can enjoy a pleasant and satisfying stay experience. We hope to continue to serve you well in the future, and once again we thank you for your trust. May you always feel comfortable every time you stay here. Best regards, Yanies Permatasari. Asst. Front Office Manager

Dear Mrs. K***a "Warmest greetings from Hotel Gunawangsa MERR Surabaya" Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced and truly appreciate your honest review, as it helps us identify areas where we need to improve We regret to hear that you encountered issues with the bathroom, particularly the unpleasant odor and the malfunctioning flush. A comfortable and well-maintained facility is one of our top priorities, and we understand how important it is for everything in the room to function properly. Please be assured that we have taken note of this matter, and we will immediately coordinate with our engineering team to ensure that necessary repairs are made to prevent similar issues in the future Additionally, we are apologize that your rest was disturbed by noise from neighboring guests. We understand that a peaceful and quiet environment is crucial for a comfortable stay, and we apologize that our team did not intervene to address the noise issue. We will reinforce our procedures to ensure that our staff is more attentive and responsive in handling such concerns. Your feedback will be shared with our team so that we can implement better measures to maintain a calm and relaxing atmosphere for all our guests Furthermore, we regret to hear about the inconsistency in our staff's service and greetings. Providing warm and friendly hospitality is a fundamental part of our commitment to excellent guest experiences. We will conduct further training to ensure that all team members uphold the highest standards of guest interaction, making every visitor feel welcome and valued Once again, we sincerely apologize for the inconveniences you faced during your stay. Your feedback is extremely valuable to us, and we will take immediate action to improve in these areas. We truly appreciate your patience and hope to have the opportunity to welcome you back in the future, where we aim to provide you with a much better and more enjoyable experience Best regards, Yanies Permatasari Asst. Front Office Manager