Very pleasant, provides comfort, hopefully always improve the service.

The hotel staff is friendly and responsive. The AC broke down but was quickly fixed. The room was comfortable and clean, with complete amenities. I've been here twice, with different room types, and both were satisfactory.

Very good for activities, complete and varied facilities

Good food, clean rooms, friendly staff

The hotel is quite good for that budget.

Affordable price with a swimming pool and other amenities. It's comfortable, and the staff and security are all very friendly. The receptionist was also very helpful with our needs.

ok nice clean hopefully successful and superior to others

Comfortable rooms, clean and comfortable KM, view of Surabaya city lights

Budget hotel, good breakfast, strategic location.

Overall everything is okay, there is only one thing lacking, namely there are a lot of cockroaches... that's what makes it uncomfortable

Stayed 1 night here, really liked it ⭐⭐⭐⭐⭐ the facilities are complete, there is a gym, there are yoga classes too, if I had known from the beginning I would have joined too hehe, the swimming pool is also okay, very clean, and when there are not many people so you can swim as much as you like. Outside the lobby is also complete, there is an Indomaret Alfamart, there is even peco-peco sushi. Next time I will stay here again with my extended family

I recently stayed at Hotel Gunawangsa MERR Surabaya and my experience was truly enjoyable from start to finish. The hotel's atmosphere is comfortable and modern, with complete facilities such as a swimming pool, gym, and spacious parking area. My room was clean, tidy, and provided maximum comfort for a good night's rest. The breakfast menu was also very satisfying, with a variety of food choices ranging from Indonesian specialties to international dishes, all with delicious flavors. The hotel staff was very friendly and responsive to every guest's needs, making me feel very appreciated during my stay. What impressed me most was the beautiful city views from my upper-floor room and the hotel's impeccable cleanliness. With such excellent service and facilities, the price offered felt very reasonable, even exceeding expectations. Furthermore, the hotel's location in the MERR area is also very strategic, close to various culinary centers, malls, and has easy access to the airport. Overall, Hotel Gunawangsa MERR is the right choice for anyone looking for a comfortable, clean, and memorable stay in Surabaya.

The view from the room is beautiful.

Good experience, & quite cheap because you get comfortable gym & pool access.

if the room is quite clean..it's just not wide enough..nice, cold, delicious..the waiter is very good..but for breakfast the food is not very good.tends to be sweet and not tasty for the chicken with Worcestershire sauce..and the pudding is not very good for the custard is not tasty..and the others are just so-so..the only good thing is the rainbow cake which is delicious

The facilities and service [are] really good.

Comfortable, the staff are friendly, I will definitely come back again if I am in Surabaya.

Suitable for family vacation

The hotel staff was friendly and polite upon check-in.

good................................................................