On the 1st day I arrived in their counter to check in, the owner was not welcoming at all. I felt bad when she said, "Oh eto na naman!" (Oh, here it is again!) She said it because her rooms were already fully booked and she thought that I was not able to book online. But I told her that I have booked days before I arrived and already paid online. I even showed her my hotel voucher for evidence, but I told her in a calm way. But I did not like the way she treated me that moment. I think even if you are the owner of the business, you should be welcoming to your clients and if your service is not already capable to entertain more clients, the employee or even the business owner must be kind enough to say sorry. But even though the standards rooms were already fully booked, since I have already paid and it was not my fault at all, she gave me the bigger room which is good for four people without charging me. I am thankful for that. However, next time, they should learn to be kind and welcoming to their guest no matter what. Because the first impression means a lot and cannot be forgotten. I hope they will improve their attitude towards their customers.