Overall Ratings & Reviews Cleo Hotel Jemursari Surabaya

Very good, keep it up and improve it to be even better.

There are plenty of restaurants and cafes around, so finding food isn't difficult. It's also close to a Superindo and a souvenir shop. It's just a short walk away.

Friendly service, flexible check-in and check-out, quiet atmosphere, clean hotel and affordable price 👍

hotel staff are friendly and fast in service

Friendly check-in and check-out were fast, just missing a mirror so it was a bit complicated to put the mirror up in the bathroom.

Friendly hotel staff, clean rooms

The hotel is comfortable and easy to access

Awesome view, good service, clean and comfort room.

Overall, the room was clean. The location was easily accessible. There are plenty of culinary options around the hotel. The breakfast was basic, with one main course option. However, the price was reasonable and not expensive.

very helpful and competitive price

all of the staff are super nice! they are also super helpful. the room is quite nice but i dont know sometimes the AC is not working.

Yesterday, there was a fight between a couple (I don't know if it was husband and wife or something else). It was very noisy. The door was opening and closing, and the woman was talking loudly in the hallway, even though it was the middle of the night. They were banging on the walls of the room, and they complained to the receptionist. The peace lasted only 30 minutes, then the commotion resumed. I've had enough here. Thank you. The facilities need to be replaced and repaired. 1. The bathroom trash can has a hole in it. 2. The bedroom door is difficult to close when leaving.

Very strategic, close to everywhere.

The hotel is full of mosquitoes, the sheets are unclean, the AC is hot, the bed cover smells and is dirty as if it hasn't been changed. Only the hot water is satisfactory. The rest is a dud. There are rooms that don't drain the waste water so it floods when you shower. Very, very not recommended. I left my things in the freezer, but the freezer was removed. Highly not recommended for business or traveling. There are many other hotels that are better and the price is competitive. Breakfast is also mediocre. Only tea and coffee, bread, and rice, no additional options. You have to pay for an extra egg. The bread machine is also always burnt...

Comfortable, nice view, quite clean, friendly staff

The rooms are clean, the service is friendly, there is a coffee bar in the hotel lobby and there are tables and chairs in the smoking area, it is definitely recommended...

Clean and easy to reach location, close to town, friendly staff

From my first stay last year until now, the service and quality have been maintained, thank you.

Clean rooms, fast wifi, friendly staff

Everything is good according to the price, only the breakfast variety is very limited,,, hopefully there will be more food variety