Traveloka (9,137)
8.5
Very Good
From 9,137 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.1
Location
8.6
Service and Facilites
8.5
People often mention about Cleo Hotel Jemursari Surabaya
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Staff Friendliness (146)
Ambiance (126)
Bedroom (117)
Accessibility (114)
Hotel Area (114)
Distance to City Center (110)
Surroundings (109)
Bathroom (109)
Wifi (97)
Check-in/out Time (96)
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Traveler Reviews Cleo Hotel Jemursari Surabaya
Number of reviews per page
20
40
Customer reviews
R***i
10.0
/10
Reviewed 4 day(s) ago
From my first stay last year until now, the service and quality have been maintained, thank you.
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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H***a
Staycation
10.0
/10
Reviewed 5 day(s) ago
Clean rooms, fast wifi, friendly staff
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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Agus
Staycation
8.4
/10
Reviewed 2 week(s) ago
Everything is good according to the price, only the breakfast variety is very limited,,, hopefully there will be more food variety
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A***g
Business
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the bedroom and bathroom are comfortable and clean so you can rest comfortably.
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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J***y
8.4
/10
Reviewed 3 week(s) ago
the sheets and pillow cases are not clean..there are stains
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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B***o
8.5
/10
Reviewed 4 week(s) ago
The staff is okay, but unfortunately the guests last night, I don't know why there was so much drama.
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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WM
Wido M.
Staycation
9.4
/10
Reviewed 5 week(s) ago
The staff is friendly and you can get souvenirs
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R***y
Business
10.0
/10
Reviewed 7 week(s) ago
comfortable and clean hotel, friendly service
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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M***y
7.7
/10
Reviewed 8 week(s) ago
The smell of cigarettes was very strong in the room, even though I had booked a non-smoking room.
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1 people find it helpful
L***g
Business
8.2
/10
Reviewed 8 week(s) ago
The accommodation was great for a budget hotel and took around 30 minutes only to the airport. I definitely will stay here again.
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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t***a
9.4
/10
Reviewed 8 week(s) ago
The room is not soundproof, there are no slippers, but it is suitable for transit.
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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A***y
Transit
8.3
/10
Reviewed 9 week(s) ago
That afternoon I tried to order fried banana, the banana skin was too hard, the ice latte was too watery, the milk and coffee flavors were lacking. The hot americano was too burning.
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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C***a
Transit
9.0
/10
Reviewed 10 week(s) ago
Double bed was not really as I expected. It was actually twin bed. They put them side by side with the bigger bedding size so there was cleft between those twin bed.
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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A***s
Leisure
9.1
/10
Reviewed 10 week(s) ago
Standards of service, location and bathroom cleanliness are maintained
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1 people find it helpful
Accommodation's Reply
19 May 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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AH
Achmad H.
Business
10.0
/10
Reviewed 11 week(s) ago
The only downside is that the sound can be heard when it's loud.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Achmad H, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
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a***u
8.5
/10
Reviewed 11 week(s) ago
The room is standard but it's really okay, I think the pillows need to be upgraded because they're really thin, and the breakfast is standard.
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Accommodation's Reply
29 Jul 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next visit.
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I***a
8.2
/10
Reviewed 12 week(s) ago
Good stay in Cleo Hotel Jemursari.
2 people find it helpful
Accommodation's Reply
19 May 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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Moh S.
Business
9.4
/10
Reviewed 13 week(s) ago
good hotel in the city center, clean and comfortable
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Moh S, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
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Y***n
8.5
/10
Reviewed 14 week(s) ago
the waiter is ok..the room is ok..just the bed which is 2 made into 1...a little uncomfortable. the room is clean and the room arrangement is also cool. I like it..that's all..
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Accommodation's Reply
23 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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A***s
9.4
/10
Reviewed 14 week(s) ago
Still the same, not disappointing, comfortable.
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Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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Number of reviews per page
20
40
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