Traveloka (9,116)
8.5
Very Good
From 9,116 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.1
Location
8.6
Service and Facilites
8.5
People often mention about Cleo Hotel Jemursari Surabaya
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Staff Friendliness (142)
Ambiance (125)
Bedroom (113)
Accessibility (112)
Hotel Area (112)
Distance to City Center (108)
Bathroom (107)
Surroundings (105)
Wifi (94)
Check-in/out Time (94)
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Traveler Reviews Cleo Hotel Jemursari Surabaya
Number of reviews per page
20
40
Customer reviews
R***y
Business
10.0
/10
Reviewed 7 day(s) ago
comfortable and clean hotel, friendly service
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M***y
7.7
/10
Reviewed 1 week(s) ago
The smell of cigarettes was very strong in the room, even though I had booked a non-smoking room.
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L***g
Business
8.2
/10
Reviewed 2 week(s) ago
The accommodation was great for a budget hotel and took around 30 minutes only to the airport. I definitely will stay here again.
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t***a
9.4
/10
Reviewed 2 week(s) ago
The room is not soundproof, there are no slippers, but it is suitable for transit.
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A***y
Transit
8.3
/10
Reviewed 3 week(s) ago
That afternoon I tried to order fried banana, the banana skin was too hard, the ice latte was too watery, the milk and coffee flavors were lacking. The hot americano was too burning.
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C***a
Transit
9.0
/10
Reviewed 4 week(s) ago
Double bed was not really as I expected. It was actually twin bed. They put them side by side with the bigger bedding size so there was cleft between those twin bed.
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A***s
Leisure
9.1
/10
Reviewed 4 week(s) ago
Standards of service, location and bathroom cleanliness are maintained
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1 people find it helpful
Accommodation's Reply
19 May 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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AH
Achmad H.
Business
10.0
/10
Reviewed 5 week(s) ago
The only downside is that the sound can be heard when it's loud.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Achmad H, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
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I***a
8.2
/10
Reviewed 6 week(s) ago
Good stay in Cleo Hotel Jemursari.
2 people find it helpful
Accommodation's Reply
19 May 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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Moh S.
Business
9.4
/10
Reviewed 6 week(s) ago
good hotel in the city center, clean and comfortable
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Moh S, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
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Y***n
8.5
/10
Reviewed 8 week(s) ago
the waiter is ok..the room is ok..just the bed which is 2 made into 1...a little uncomfortable. the room is clean and the room arrangement is also cool. I like it..that's all..
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Accommodation's Reply
23 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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A***s
9.4
/10
Reviewed 8 week(s) ago
Still the same, not disappointing, comfortable.
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Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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L***y
9.4
/10
Reviewed 8 week(s) ago
The hotel is clean and comfortable. The staff is also helpful.
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Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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r***l
10.0
/10
Reviewed 8 week(s) ago
Awesome and really good, close to places to eat, strategic location.
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1 people find it helpful
Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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A***o
Business
8.8
/10
Reviewed 8 week(s) ago
Very impressive and interesting, the location and parking are very easy to reach.
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1 people find it helpful
Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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m***m
6.9
/10
Reviewed 9 week(s) ago
Amenities only include 1 toothbrush, dirty bathroom, shower can't be turned on.
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Accommodation's Reply
20 Apr 2025
Warm greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. Thank you for your suggestion, we will fix the problem soon.
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A***s
Staycation
9.4
/10
Reviewed 9 week(s) ago
First time here, comfortable atmosphere & cleanliness is okay.
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Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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key m.
Staycation
9.7
/10
Reviewed 10 week(s) ago
The staff is friendly, the room is clean. The room is enough for 1 person.
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Accommodation's Reply
07 Apr 2025
Dear Key M, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
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A***I
Business
10.0
/10
Reviewed 10 week(s) ago
Friendly staff, good parking, quite spacious, close access to the city
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1 people find it helpful
Accommodation's Reply
20 Apr 2025
Warm Greetings from Hotel Cleo Jemursari Surabaya. Thank you for staying at Hotel Cleo Jemursari Surabaya. We look forward to your next arrival.
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Aric L.
Staycation
9.4
/10
Reviewed 10 week(s) ago
very good service, and friendly, very helpful when there is a problem in the room, thank you ❤️
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Accommodation's Reply
20 Apr 2025
Dear Aric L, We are very grateful for the Positive Review during your stay at our hotel. We are sure that this positive experience and response will be a motivation for all teams to continue to improve the quality of our services. We hope to welcome you back to Cleo Hotel Jemursari Surabaya. Best regards. Cleo Hotel Jemursari Surabaya
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Number of reviews per page
20
40
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