Overall Ratings & Reviews Swiss-Belhotel Makassar

Dear andi m. H. Thank you for your positive review. We are pleased to know that our hotel's strategic location makes it easy for you to explore various interesting destinations such as Fort Rotterdam, Somba Opu, and surrounding culinary spots. We hope to welcome you back on your next visit and provide you with a memorable experience. Warm Regards, Swiss-Belhotel Makassar

Dear S*y, Thank you for taking the time to leave a review. We are glad to hear that you were quite satisfied with your stay and that the friendly service from our team left a good impression. We also apologize for the inconvenience related to the dust on the room curtains. We will immediately forward this feedback to the housekeeping team to be more thorough in the future. We look forward to welcoming you back in the future with a more perfect experience. Warm Regards, Swiss-Belhotel Makassar

Dear I*o, Thank you for sharing your experience. We apologize for the inconvenience you experienced regarding the room that did not match your request, both regarding the bed type and non-smoking preference. We understand your disappointment, especially since the booking was made well in advance. This is certainly not the standard of service we want to provide, and we will follow up with the relevant team so that similar incidents do not happen again in the future. We greatly appreciate your feedback as material for improving our services in the future. Hopefully we will still be given the opportunity to welcome you back and provide a better stay experience. Warm Regards, Swiss-Belhotel Makassar

Dear E***o, Thank you so much for taking the time to share your experience with us in such detail. We’re truly delighted to hear that you enjoyed the ocean view, the comfort of the bed and pillows, and especially the massage service — your kind words about our therapists mean a lot, and we’ll be sure to share your compliments with the team. It’s also great to know that our location suited your diving plans and that you appreciated the breakfast buffet and meals with a sea view. We do, however, sincerely apologize for the wait during check-in and the cleanliness oversight behind the desk — your comments have been shared with our housekeeping and front office teams to ensure these areas are improved. We also understand that soundproofing is important for a restful stay, and we’re looking into ways to enhance the experience for all guests. Thank you again for your thoughtful feedback. We’re very happy to hear you would consider staying with us again, and we truly look forward to welcoming you back to Swiss-Belhotel Makassar in the future. Warm Regards, Swiss-Belhotel Makassar

Dear Ipa Y. Thank you very much for your positive review. We are very happy to know that you recommend our property for a staycation with your family. The comfort and happiness of our guests is our priority, and we are happy to be a part of your holiday moments. We look forward to welcoming you and your family back on the next occasion! Warm regards, Swiss-Belhotel Makassar

Dear Saenal S, Thank you for your positive review. We are very happy to hear that you and your family enjoyed your vacation with us, and were pleased with the hotel's location which is close to various snacks and culinary specialties of Makassar. Your satisfaction is our motivation to continue providing the best service. We hope to welcome you and your family back on another occasion with an equally pleasant experience. See you on your next visit, Stay healthy! Swiss-Belhotel Makassar

Dear Nur A. Thank you for your kind reviews! We are glad that you enjoyed your stay! We look forward to your coming back. Stay safe and healthy. Swiss-Belhotel Makassar

Dear R*O, Thank you for taking the time to share your experience during your stay with us. We sincerely apologize for the inconvenience you experienced related to the less than optimal air conditioning and the noise from around the hotel, especially the sound from the entertainment venues that could be heard until late at night. Your feedback is highly appreciated and we will immediately follow up with the relevant team, both for improving the air conditioning facilities and further coordination with external parties to minimize noise disturbances in the future. We hope to be given the opportunity to welcome you back and provide a more comfortable stay experience. Best regards, Swiss-Belhotel Makassar

Dear l*y, Thank you for sharing your review and for choosing to stay with us. We are glad to know that you felt comfortable with the size of our room on the 18th floor. However, we apologize for the inconvenience you experienced regarding the noise during your stay. Your feedback means a lot to us and will be used as evaluation material to improve the comfort and quality of our services in the future. We will also conduct further checks regarding the source of the noise so as not to disturb other guests. We look forward to welcoming you back in the next opportunity with a more comfortable experience. Best regards, Swiss-Belhotel Makassar

Dear A*r, Thank you for your review and feedback. We apologize for any inconvenience you experienced with our gym facilities. Your feedback means a lot to us, and we will follow up immediately and ensure that the damaged equipment is repaired so that it can be used safely and comfortably again. We look forward to providing a better experience on your next visit. Stay healthy, A*r. Swiss-Belhotel Makassar

Dear Guest, Thank you very much for your review! We are very happy to hear that you enjoyed the beautiful view from your balcony. The sea view is indeed one of our specialties, and we are happy to provide a refreshing experience during your stay at Swiss-Belhotel Makassar. We look forward to welcoming you back in the near future and providing you with an even more enjoyable experience! Warm regards, Swiss-Belhotel Makassar

Dear W*n, Thank you for taking the time to leave a review. We deeply regret the inconvenience you experienced regarding the towels and room phone. We apologize for not being able to provide the service that you expected, and we will follow up on this issue immediately to prevent similar incidents from happening again. Your feedback is very valuable for us to continue to improve the quality of our services. We look forward to providing a better experience on your next visit. Thank you for your understanding. Stay healthy, W*n! Swiss-Belhotel Makassar

Dear S*l, Thank you very much for your review. We are very happy to hear that you were satisfied with your stay at Swiss-Belhotel Makassar. We always strive to maintain the quality of service, cleanliness, and comfort for each of our guests. We look forward to welcoming you back on your next visit and providing an equally pleasant experience! Warm regards, Swiss-Belhotel Makassar

Dear S*l. Thank you for your review. We are pleased to know that you enjoyed your experience at Swiss-Belhotel Makassar. We look forward to welcoming you back soon with even better facilities, products and services! Swiss-Belhotel Makassar

Dear Siti C. H., Thank you very much for your review. We apologize for the inconvenience you experienced during check-in and the issue with the room air conditioning that occurred. We greatly appreciate you letting us know about the issue, and we will make sure to improve the process to prevent similar incidents from happening again in the future. We also appreciate your suggestion regarding the room service menu. We will soon consider providing a QR code or menu brochure to make it easier for guests to see the food options available. We are glad to hear that you enjoyed the food we served, and we will continue to strive to provide a better stay experience. Your appreciation means a lot to us, and we will strive to improve the quality of our services. We look forward to welcoming you back to Swiss-Belhotel Makassar with an even more enjoyable experience. Warm regards, Swiss-Belhotel Makassar

Dear B*n. Thank you very much for your positive review! We are very happy to hear that you are satisfied with our services and enjoyed the peaceful and family atmosphere at Swiss-Belhotel Makassar. We always strive to create a comfortable and enjoyable stay experience for every guest. Your appreciation means a lot to us, and we will continue to be committed to providing the best service. We look forward to welcoming you back on your next visit. Warm regards, Swiss-Belhotel Makassar

Dear G*d. Thank you for your review. We are glad you enjoyed your stay. We look forward to your next visit. Stay healthy, G*d! Swiss-Belhotel Makassar

Dear A***e Thank you for your kind reviews! We are glad that you enjoyed your stay! We look forward to your coming back. Stay safe and healthy. Swiss-Belhotel Makassar