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Explore Sarrosa International Hotel and Residential Suites

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8.3

Very Good

From 98 reviews

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Cleanliness

8.5

Room Comfort

8.5

Meal

7.6

Location

8.5

Service and Facilites

8.2

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Distance to City Center (1)

Check-in/out Time (1)

Ambiance (1)

Room Space (1)

Bedroom (1)

Variety (1)

In-house Restaurant (1)

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Traveler Reviews Sarrosa International Hotel and Residential Suites

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Customer reviews

V***e

Medical

9.7

/10

Reviewed 14 week(s) ago

When we check in it took them almost 1 hour to give the room. The pool and gym acces is inconvenient had to go down the lobby to use a different elevator. Overall its was comfortable stay 😀

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Haidee B. F.

9.4

/10

Reviewed 203 week(s) ago

One of the best hotels in Cebu in terms of the overall package! I highly recommend it😊. Pro's:▪︎They were so kind to allow us to check-in early.▪︎Whatever you need, they are just a call away.▪︎They even let us leave our things after check-out.▪︎Staffs are very accomodating and approachable. Con's:▪︎A bit far from the city center.▪︎Could use a bigger bathtub - we came because of this so a bit disappointed.

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Da Rain

9.7

/10

Reviewed 229 week(s) ago

The staffs are very accommodating. It was definitely a great stay. Thanks Sarrosa

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Willow C. S.

8.5

/10

Reviewed 300 week(s) ago

Friendly staff and nice hotel room. But the air conditioner is not making the whole cold. Maybe wrong size or lack of freon. 😊

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Accommodation's Reply

01 Dec 2019

Thank you for taking time to write an excellent review of your recent stay in our hotel. It is our pleasure to have that wonderful review as we believe that we were able to deliver the best service.We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep going on what they are doing. I greatly appreciate your comment about aspect of the air conditioning unit that need updating, rest assured that we will work on this matter to ensure the quality of our guest's stay. We do value guest's experience and suggestions because this can help us more improve our service to become an excellent customer provider. Once again, thank you very much. Looking forward for your future visit

Marines S. A.

Family

9.1

/10

Reviewed 335 week(s) ago

The hotel's obviously old based on the room we got, but the staff were very accommodating— our check in went fast and smoothly. My only complaints are 1. Its location. Traffic can get really bad outside. As we booked cabs, it was a struggle for them to make a u-turn given the really tight drop-off bay. 2. The water. Heating was faulty and inconsistent. You had to wait for a good 5-8 minutes for the water to turn warm, then it'd go back to cold again after a while. Nonetheless, our stay was overall okay. Very minimal inconveniences. If you'd like to stay at a fairly priced hotel without the trouble of going back to it after a tour or so, Sarrosa is pretty well-known by cab drivers and is nearby tons of malls, attractions, restaurants, etc.

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Aillen L.

Romantic

9.3

/10

Reviewed 341 week(s) ago

Grand Deluxe room: Good value for the money. + spacious room, well carpeted, & huge CR w/ bathtub. Amazing interior design, polite staff & westernized hotel experience. You can ride “beep” goind to Ayala or IT Park for only 8 pesos. - Intermittent Wi-Fi Creepy pool since it’s in another building. You still have to call the front desk & request them to open since they’re afraid of slippery floor/lift. We haven’t tried their breakfast buffet due to some appointment, but will definitely will maybe some other time.

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Monico L.

Romantic

9.7

/10

Reviewed 343 week(s) ago

The place was surprisingly spacious and staff was very accommodating. Will definitely go back. Spent our NYE at Sarrosa☺️

1 people find it helpful

Jemylee A. R. L.

Backpacking

9.7

/10

Reviewed 355 week(s) ago

Super satisfied ❤️❤️❤️ will recommend ❤️❤️❤️

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Ramyr E. Y.

Romantic

4.5

/10

Reviewed 359 week(s) ago

check in takes 2 hrs to wait, food was so bad that it has less choices, no pool, shower has damaged adjuster.. i will rate it zero

1 people find it helpful

miles

Romantic

8.5

/10

Reviewed 364 week(s) ago

Nice room, super clean, the view of the surroundings is very pleasant...😊😊😊

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May O.

Backpacking

6.4

/10

Reviewed 368 week(s) ago

The room has no bidet, we requested for a dipper because they are not contented to only wipes after using toilet, as part of our hygiene, and they say they try to check if they have a dipper. In fairness request granted. No hot water in our shower room. The water in the pool seemed dirty when we swam. We got some itchiness after. But anyway, surprisingly the room has 7 beds (we are 6) and the bed is so soft.

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Mauro J. A.

8.7

/10

Reviewed 369 week(s) ago

3rd time to stay and generally ok for the price. Bad that pool is under renovation during my stay.

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Adrian L. C.

Romantic

9.1

/10

Reviewed 373 week(s) ago

We actually had a great stay in the hotel. Just the wifi that concerns me. Slow unstable wifi.

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Hsu J. S.

6.0

/10

Reviewed 377 week(s) ago

The shower was terrible. Their water is so small and old.

1 people find it helpful

May F.

Romantic

9.4

/10

Reviewed 390 week(s) ago

Everything was fine except at the bar I asked for a white russian cocktail they told me we do not have sir, but I I see kahlua and vodka and I ask if they have milk but yet they insisted they could not make me a cocktail because it was not on your menu. I find it very sad that I had to order two shots and a glass of milk and make the cocktail myself. Your staff needs to be more service oriented also the food in the restaurant is not very good. Other than that everything was fine rooms are clean and staff's are friendly.

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Kim

Family

6.1

/10

Reviewed 391 week(s) ago

AC don't feel any cold. it is disappointing

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Killian P. A.

Family

9.0

/10

Reviewed 393 week(s) ago

The stay was great. They only have limited choice of food for breakfast.

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Ledy M. F.

Romantic

8.7

/10

Reviewed 396 week(s) ago

Asked for fresh juices, they were out. Asked for service water, they sent us a thermos of hot water which is ridiculous since the room comes with kettle. No hairdryer in the room. But, clean and spacious room, good bed, good water flow, good wifi, good TV reception, and good front desk personnel. The only problem is the in-room service staff. Overall, a good stay. Will recommend.

1 people find it helpful

Riga Tablada

Backpacking

8.8

/10

Reviewed 399 week(s) ago

It was all good except that the shampoo is not very foamy.

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Josephine B.

Romantic

8.5

/10

Reviewed 399 week(s) ago

We had a great stay. We love this hotel.

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Overall Ratings & Reviews Sarrosa International Hotel and Residential Suites

Explore Sarrosa International Hotel and Residential Suites

8.5

8.5

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8.5

8.2

Traveler Reviews Sarrosa International Hotel and Residential Suites

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