8.3
Very Good
From 2,226 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.4

Meal

8.0

Location

8.6

Service and Facilites

8.3

People often mention about Midtown Residence Simatupang Jakarta
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Staff Friendliness (27)
Room Space (22)
Bedroom (22)
Bathroom (22)
Surroundings (20)
Wifi (19)
Distance to City Center (18)
Hotel Area (18)
Ambiance (17)
Accessibility (16)
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Traveler Reviews Midtown Residence Simatupang Jakarta

Number of reviews per page
20
40
Customer reviews
Q***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Very helpful staff! They really did a great job.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
It's comfortable. The room is clean, bright, and complete. Next time I will stay longer.
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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Great place and very comfortable!
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Rizal G. Y.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Nice, clean, only the room I booked was old-fashioned.
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Accommodation's Reply
23 May 2025
Thank you for your feedback. We apologize for any shortcomings you experienced during your stay at our hotel. Your comments help us identify areas for improvement, and we are committed to making the necessary changes. Best Regards. Ando. Ecommerse
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Rizal G. Y.
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Nice, clean, only the room I booked still had an old-fashioned feel.
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Accommodation's Reply
23 May 2025
Thank you for your feedback. We apologize for any shortcomings you experienced during your stay at our hotel. Your comments help us identify areas for improvement, and we are committed to making the necessary changes. Best Regards. Ando. Ecommerse
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D***r
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
3 Rooms, 1 double bed, 2 single beds. The water is strong even though the hot water doesn't feel like it. There is a washing machine and everything 😅😀. The most surprising thing is seeing this part at the back, there is a laundry room. ⭐
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Accommodation's Reply
19 May 2025
Dear. Dear Sir/Madam, Thank you for choosing Midtown Residence Simatupang Jakarta as your accommodation in South Jakarta. We hope you feel comfortable and satisfied during your stay at our property because your satisfaction is our top priority. We look forward to welcoming you back. Thank you. Warm regards, Ando. E-Commerce.
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R***R
icon-Leisure
Leisure
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8.5
/10
Reviewed 4 week(s) ago
Good to stay in here. Be careful to check the amenities from the rooms.
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Accommodation's Reply
19 May 2025
Dear. Dear Sir/Madam, Thank you for choosing Midtown Residence Simatupang Jakarta as your accommodation in South Jakarta. We hope you feel comfortable and satisfied during your stay at our property because your satisfaction is our top priority. We look forward to welcoming you back. Thank you. Warm regards, Ando. E-Commerce.
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Fajar A.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
Motorbike noise reducer is essential, clean towels, proper laundry's, maintenance of the wall from hand and foot leaking prints, proper sound reducer at windows.
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Accommodation's Reply
15 May 2025
Thank you for your feedback. We apologize for any shortcomings you experienced during your stay at our hotel. Your comments help us identify areas for improvement, and we are committed to making the necessary changes. Best Regards. Ando. Ecommerse
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Q***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Nice place to stay with family, spacious room, clean, complete kitchenette.
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Accommodation's Reply
21 Apr 2025
Dear. Dear Sir/Madam, Thank you for choosing Midtown Residence Simatupang Jakarta as your accommodation in South Jakarta. We hope you feel comfortable and satisfied during your stay at our property because your satisfaction is our top priority. We look forward to welcoming you back. Thank you. Warm regards, Ando. E-Commerce.
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C***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff was very helpful and the rooms were clean.
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Accommodation's Reply
11 Apr 2025
Dear. Dear Sir/Madam, Thank you for choosing Midtown Residence Simatupang Jakarta as your accommodation in South Jakarta. We hope you feel comfortable and satisfied during your stay at our property because your satisfaction is our top priority. We look forward to welcoming you back. Thank you. Warm regards, Ando. E-Commerce.
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T***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
the staff is very friendly and helpful
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Accommodation's Reply
11 Apr 2025
Dear. Dear Sir/Madam, Thank you for choosing Midtown Residence Simatupang Jakarta as your accommodation in South Jakarta. We hope you feel comfortable and satisfied during your stay at our property because your satisfaction is our top priority. We look forward to welcoming you back. Thank you. Warm regards, Ando. E-Commerce.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 10 week(s) ago
Overall, this hotel is family-friendly, near the mall, and the unit is very spacious, suitable for family gatherings. The kitchen area is spacious, the equipment is complete, there is a maid's room, and also a washing machine and dryer. But unfortunately, the pillows in the room seem to need to be replaced with new ones because they are all yellow. We were upgraded to a 3-bedroom and 8 pillows, all of which were yellow.
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Accommodation's Reply
11 Apr 2025
Dear. Mrs. Nurfatma, Thank you very much for taking the time to write us a review. I would like to let you know how sorry we are for what happened during your stay. In relation to the experience you had during your stay that did not meet your expectations, we sincerely apologize for the inconvenience you experienced. Please allow us to review the incident. In relation to the complaint you have conveyed to our property. This has been conveyed to the Management and the relevant Department to follow up on the issues you have conveyed. Once again, we sincerely apologize. If you are willing to give us a chance to change your experience, I hope I can convince you to change your mind about visiting Midtown Residence Simatupang again. It is a pleasure to welcome Mrs. Nurfatma back to our Hotel for a new and better experience. Kind regards. Ando. Ecommerse Staff
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Check-in process was easy. The unit is old, not very clean, a bit different from the pictures, but still comfortable.
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Thank you for your feedback. We apologize for any shortcomings you experienced during your stay at our hotel. Your comments help us identify areas for improvement, and we are committed to making the necessary changes. Best Regards. Ando. Ecommerse
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S***I
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
we had a pretty good time staying here
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Accommodation's Reply
19 Mar 2025
Dear. Dear Sir/Madam, Thank you for choosing Midtown Residence Simatupang Jakarta as your accommodation in South Jakarta. We hope you feel comfortable and satisfied during your stay at our property because your satisfaction is our top priority. We look forward to welcoming you back. Thank you. Warm regards, Ando. E-Commerce.
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Spacious room, suitable for staycation with family. Close to citos and MRT station
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Accommodation's Reply
27 Feb 2025
Dear. Thank you for choosing Midtown Residence Simatupang Jakarta as your destination for staying in South Jakarta. We hope you feel comfortable and satisfied during your stay at our property because your satisfaction is our top priority. We look forward to welcoming you back. Thank you. Warm regards. Ando. Ecommerse Staff
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O***s
icon-origin-TRAVELOKA
9.0
/10
Reviewed 18 week(s) ago
Friendly staff, very helpful, unfortunately the hotel is old, overall it's still okay, because I once stayed at Midtown Residence Surabaya, the comparison is a bit far
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6 people find it helpful
Accommodation's Reply
27 Feb 2025
Dear. Thank you for choosing Midtown Residence Simatupang Jakarta as your destination for staying in South Jakarta. We hope you feel comfortable and satisfied during your stay at our property because your satisfaction is our top priority. We look forward to welcoming you back. Thank you. Warm regards. Ando. Ecommerse Staff
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D***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
The room is nice but different from the one in the photo. Lack of ventilation and the curtain cannot be adjusted/folded so that you can see the view. There is also a washing machine that can dry directly without hanging it in the sun. But the atmosphere is a bit creepy because the hallway is dark and not well lit. In addition, the staff did not check in advance what facilities should be in the room. Example: I booked a room for 3 adults. Cutlery got 3, but when checking out I almost got charged because I was said to have lost cutlery which they thought there were 4 pairs. In addition, the documents that we signed when checking in should have been given a copy to check the completeness of the facilities in the room so that there would be no miscommunication like this
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2 people find it helpful
Accommodation's Reply
27 Feb 2025
Dear. Mrs. Fifih, Thank you very much for taking the time to write us a review. I would like to let you know how sorry we are for what happened during your stay. In relation to the experience you had during your stay that did not meet your expectations, we sincerely apologize for the inconvenience you experienced. Please allow us to review the incident. In relation to the complaint you have conveyed to our property. This has been conveyed to the Management and the relevant Department to follow up on the issues you have conveyed. Once again, we sincerely apologize. If you are willing to give us a chance to change your experience, I hope I can convince you to change your mind about visiting Midtown Residence Simatupang again. It is a pleasure to welcome Mrs. Fifih back to our Hotel for a new and better experience. Kind regards. Ando. Ecommerse Staff
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 19 week(s) ago
The corridor outside the room and the elevator look very old and poorly maintained. There is no roomboy on arrival and departure. In the advertisement there is a bathtub but it is not. The rest is quite good, the room is spacious and the AC is good.
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1 people find it helpful
Accommodation's Reply
31 Jan 2025
Thank you for your feedback. We apologize that your stay at our hotel did not meet the standards we strive for. We take your comments seriously and will endeavor to make any necessary improvements. Eko Prasetyo - Ecommerce
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I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 19 week(s) ago
1. The room smells a bit of cigarettes / tobacco. 2. Very complete facilities 2 rooms 1 toilet kitchen rg.tv rg.makan there is a refrigerator washing machine cold air conditioning cooking utensils dining utensils tv sofa drinking water dispenser the cupboard has many drawers so it fits all the stuff, but going up and down the elevator feels a bit dizzy. 3. The location is very close to the mall, just a few meters walk. 4. The staff are friendly and helpful, we are facilitated if we need this and that. 5. Given a birthday greeting in the form of a cake, card, writing on the mirror (FREE) hopefully it will be memorable and become a good memory for our children. 6. U / the price range is quite pricey, imho, the breakfast is standard fried rice lonsay buryam bread cereal coffee tea juice pudding fruit, not many menu choices, but praise God the children are happy.
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Accommodation's Reply
31 Jan 2025
We are very happy to receive your positive feedback! It is wonderful to hear that the hotel. We met your expectations and provided a wonderful stay experience. Thank you. For choosing us, and we look forward to welcoming you back. Eko Prasetyo - Ecommerce
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Aneka A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel is in the strategic area, so many traditional foods, close to gas station.
1 people find it helpful
Accommodation's Reply
31 Jan 2025
We’re thrilled to receive your positive feedback! It’s fantastic to hear that our hotel lived up to your expectations and provided an exceptional stay. Thank you for choosing us, and we look forward to welcoming you back . Tyas Prasetyo Kusumo - Ecommerce
Number of reviews per page
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