8.0
Very Good
From 265 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

7.8

Meal

7.4

Location

7.6

Service and Facilites

7.6

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Traveler Reviews Sereno Airport Condotel

Number of reviews per page
20
40
Customer reviews
Woravong J.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 255 week(s) ago
😠 Nothing good at all 👉 The hotel is very old, not like in review. 👉 There is no receptionist and advise at all. 👉 The TV doesn't work (as I read in the reviews, it can't be used for 2 years) 👉 The water can't be bathed at all, very hot (the water heater is not turned on) etc. P.S. Loma comes Very disappointed with this hotel
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Angel
icon-origin-TRAVELOKA
8.5
/10
Reviewed 285 week(s) ago
The room is very good. Value for money With a utility corner and complete amenities Will continue to recommend If anyone finds a room in Chiang Mai This place is very good.
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Accommodation's Reply
10 Jan 2020
Dear Angel, thank you for your stay and good feedback. The team is developing the quality of service and common areas. I wish Angel very happy. Happy new year Onkanya
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Sabee M.
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 286 week(s) ago
The location and room equipments are good but staff service is not satisfied me as well as there is no security system. Everyone can enter to the room easily as it always open and no staff in the front.
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Accommodation's Reply
18 Jan 2020
Dear Bee, Thank you very much for stay with us Sereno and feedback. We are under process changing the system and building's manager. There are technical problem happen here it will take around 1-2 month improvement .We apologize for inconvenience. We hopefully you are enjoy Chiang Mai and thanks again for your feedback. Best Regards, Add Aurakanya
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Phuttida L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 286 week(s) ago
The room is very good, clean, suitable for overnight.
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Accommodation's Reply
18 Jan 2020
Dear Phuttida Thank you for coming to the hotel and good response. Best regards Onkanya
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Phinyaphat Phinyaphat
icon-origin-TRAVELOKA
6.0
/10
Reviewed 287 week(s) ago
The elevator lifts the door of the room without the handle. Air conditioner without remote
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Gift K.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 288 week(s) ago
The room has a musty smell. The inner door of the knob is broken. Can't be used. Must wait for someone outside to open. The lift can go up one by one. Very bad.
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Doungamorn K.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 298 week(s) ago
The room is very old, not like the picture posted. Many lights are damaged. The bathroom smells
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Lily L.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 301 week(s) ago
Unclean, dust and clogged pipe
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Nattakan W.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 308 week(s) ago
The room is very poor condition. Not the same as in the picture Wi-Fi is not available. Not suitable for the price at all.
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Ratchadaphon S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 309 week(s) ago
The room is clean but the air conditioner is not cold. The service is good.
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Review N. Y. T.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 309 week(s) ago
The parking lot under the water has leaked from the pipe on the ceiling. The lower level is flooded. Hurriedly drove out because of scary And the room key 302, but when looking at the room next to room 303, the room door is not as good as it looks.
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1 people find it helpful
Nutjinda W.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 309 week(s) ago
Not clean Musty room The receptionist doesn't have to call. Went to check in, found this condition out and went to find another place to rent better
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Porntiwa P.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
6.0
/10
Reviewed 310 week(s) ago
The room is not the same as in the picture when booking. The bathroom is dirty, clogged drain. Full water in the bathroom floor
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Nunpanita
icon-origin-TRAVELOKA
9.3
/10
Reviewed 312 week(s) ago
The room was spacious, clean, cheap, near the restaurant but no noise at all.
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NITIPOOM R.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
5.1
/10
Reviewed 313 week(s) ago
Now very bad Old room deteriorated Not repair There is nothing in the room. No drinking water is provided. No handkerchief Liquid soap has half a small bottle. And there are not many dust shampoos before, used to stay here many times.
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PILUNTHANA T.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 315 week(s) ago
Pictures that the media on the website and the real location do not match. Covered into the lobby. Very dirty and waiting for the receptionist to check in quite a long time. The room cannot receive the TV signal. Call to ask staff to tell the system to crash? And the bathroom has just a small soap bottle, should improve the shower set receptionist Room cleanliness Overall fair and not impressive.> _ <
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Siraprapar Boonpeera
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
8.4
/10
Reviewed 317 week(s) ago
The air conditioner is not cold at all. Wind out But turned on the air conditioner at the bed Still need to remove the blanket Have to sleep still to be cold The facilities are not complete.
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Kriengsak P.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 318 week(s) ago
Room condition is not OK. No telephone contact staff TV has no channels. Shelves are eaten by termites. The floor in the bathroom is broken. The air conditioner is not strong. Parking is not safe. There is no security guard.
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Supaporn saeliw
icon-origin-TRAVELOKA
6.1
/10
Reviewed 320 week(s) ago
Bathroom + balcony, not clean, no lights, no lights in some bathrooms. The room is not bright. Bathroom between Dry and wet area without level Causing the bathroom to be completely wet Must update very quickly
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Jarinya J.
icon-Family
Family
icon-origin-TRAVELOKA
5.4
/10
Reviewed 321 week(s) ago
There is no water for the hotel to look older than in the picture. Service is not good
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