Overall Ratings & Reviews Hotel Grand Family

Please check the room again before visitors occupy it. Disappointed, the floor is sticky, the room smells of cigarettes from check in to check out, it doesn't go away. It makes it hard to breathe. The bedsheets also smell, there are spots or what, maybe they were used by visitors that weren't changed I think, even if you ask for a change, it still smells. Please also fix the lighting, it's too dim. It hurts your eyes.

room 08 is a bit gray, and the sheets have stains, so I immediately ask to change the sheets, if it is in room 12 above it is cleaner and more comfortable, but it is already patent with the price listed in the low budget, the suggestion is to pay more attention if possible Also, every room, the bathroom is clean. Oh, I can't get blankets and towels. There's only 1, and there's no wipes. Maybe I forgot the time, but what's the matter? Can you pay via transfer? It doesn't seem like it can be done. I'll have breakfast if it can be held via TF, so it's nice. I hope it will be much more comfortable in the future ❤️

Very satisfying and comfortable, really recommended.

Something odd and illogical. When leaving the room, I make sure the room is locked and there are no animals in the room. When he returned to the room to enter the room, there was a kitten in the room. There was an impression of not maintaining the privacy of hotel guest rooms.

The room is ok. Only the shower water has the smell of mud.

Their service was not good. All the equipment in that room look dirty. Many mosquito and ant.

AC not cold, dirty, hotel staff less friendly, receptionist always empty. You have to look around first and wait. The conclusion was very disappointing.

If possible, a standard room must have a TV, the price is slightly different from a room with a fan and the TV thanks.

VIP rooms have lots of mosquitoes and miles of urine.

The room has a lot of mosquitoes, no TV and the door can't be locked from the outside.

The atmosphere is similar to at home, so feel at home, keep cleaning again, for the size of the hotel in the area, okay

The toilet smells, the AC is not too cold, food is limited. unprofessional service.

Very hot. Noisy fan too

Still far from the city of Perbaungan. Day gini pake WC squat in VIP room Friendly service and good breakfast and cheap at the next shop.

The hotel is better than the old one. The waitress is friendly too. Nowhere near from the city.

A strategic location. The place less comfortable, because at the time it comes on the doorstep there is a mixture of sand, the hotel is under renovation.

Reception friendly and surroundings as well as clean rooms